Founded 1995 • With Angi since January 2005
Service Provider ResponsePlease make corrections to your review so it is accurate and true. Approximate Cost: $4,200 – remaining unpaid balance $1,200.00 Description Of Work: Diagonal installation of 1200 sq. ft. of prefinished flooring with the Bostic Best urethane adhesive; flooring was purchased by the client from an unrelated vendor. Red Oak Hardwood Floor, Inc. did not install the subfloor. Work was done in stages (evenings and weekends) upon agreement with the general contractor accordingly to the price ($4,200). We were hired to install prefinished flooring that the client purchased from an unrelated vendor and it turned out that the product did not meet client’s expectations. The client had a flooring manufacturer representative inspect the flooring and he did not find any wrong doing on our part. Again the client had a flooring inspector inspect the quality of installation done by our company and it was confirmed that the installation was done properly, yet client decided to put a hold on the remaining balance until a year from the project finish date. (Balance due Nov. 2014) We complied with the clients requests to fix dents and scratches on the floor done by other subcontractors and we did not charge the client for those repairs. Meanwhile client decided to post the inaccurate review over 9 months after project completion and before the balance of $1,200.00 came due in Nov. 2014.
Service Provider ResponseDear Mr. [member name removed], First of all I would like to thank you for your review and let you know that we are working hard to keep our clients satisfied and our company’s profile as accurate as possible. I wish we could hear from you in person about your disappointment in the way your floors turned out to be, preferably right after completion of your project and not 2 years later. Sometimes in such period of time some changes like discoloration of the stain and/ or finish can happen due to sun exposure or inadequate cleaning methods. We advise our clients to visit our website (www.RedOakHardwoodFloor.com) for helpful tips on maintaining your floors so the finishes will last as long as possible. Please let us know if we may be of further assistance.
RED OAK HARDWOOD FLOOR INC is currently rated 4.6 overall out of 5.
RED OAK HARDWOOD FLOOR INC accepts the following forms of payment: Check, Visa, MasterCard
Yes, RED OAK HARDWOOD FLOOR INC offers free project estimates.
Yes, RED OAK HARDWOOD FLOOR INC offers eco-friendly accreditations.
No, RED OAK HARDWOOD FLOOR INC does not offer a senior discount.
No, RED OAK HARDWOOD FLOOR INC does not offer warranties.
RED OAK HARDWOOD FLOOR INC offers the following services: OLD FLOOR REMOVAL AND DISPOSAL, SUBFLOOR, HARDWOOD FLOOR INSTALLATION, NEW AND EXISTING FLOOR REFINISHING, CUSTOM DESIGN, INLAYS AND EXOTIC WOODS.
One of the few Bona Certified Craftman in the entire Midwest. Multiple Angie's List Awards. In business for over 38 years. Only company offering a 5yr warranty. Serves on boards for product development and evaluations. Expert witness in the industry. One of the few that uses all finishes and experienced using all kinds of hardwood flooring. Free estimates. Additional website: wizardofwoodflooring.com.
2022 Super Service Award
We believe in putting in the right time and abilities into each project! When we do that, it makes our customers know how important their business is to us. We love building relationships and understand that when we do it right the first time, we will always get a call for your next project! Give us a call!
We focus on making our customers feel satisfied after the project is done in their house or business. With 5+ years of experience and serving happy customers we feel confident in your projects needs. We offer free estimates on our service and you be glad to give you a quote. Call us today!