North Shore Heating & Cooling

"Thanks so much for the positive feedback. Appreciate you taking the time."

"Thanks! Appreciate the great review!!"

"Thanks for taking the time to post the great review!"

"We are sorry that you were not satisfied with the service you received from North Shore Heating and Cooling. However, no matter how hard we try, and we do try, we can't always please everyone. When you elect to repair aged equipment versus replacing it, you are taking a chance. Sometimes you can buy yourself more time and sometimes not. But then again, you decided to take the chance. Our service technician provided you with all the facts, made recommendations and left the decision up to you, the customer. We offered many options, during service and after, none of which were totally acceptable to both parties. Again, we regret that the service was not to your expectations."

"Always shooting for an A - Sorry to hear that you found our service average. I checked our records and found that we did service both (2) of your air conditioners. Both units were leaking and low on refrigerant, R22 Freon. Which is no longer being used in production or being produced, which like anything else, causes it to become quite expensive. We also installed, upon your approval, a stop leak agent to the second floor unit, (having needed the most refrigerant) to try to reduce the need to purchase additional refrigerant and or service in the near future. You also requested that we install a humidifier. We installed the unit and confirmed that it was installed correctly."

"Thanks! Appreciate the positive review."

"Thanks! Appreciate the positive post!!"

"Thank you for your post. Glad to see you were happy with the service. We did perform a maintenance and safety check on your furnace as well as cleaning and checking the humidifier, replacing the humidifier pad and cleaning and checking the electronic air cleaner."

"Thank you so much! It has always been a pleasure providing you service all these years."

"Hi [member name removed] The Carrier HEPA filter is not included in the service contract or Carriers 10 Year warranty on parts. ACTUAL COST $ 61.00 The complimentary Preferred Service Agreement includes the air-conditioner and furnace maintenance in accordance with the manufactures recommendations to ensure that your HVAC system does not have defects that would cause a major problem or untimely breakdown our service technicians are factory trained to spot these problems. Your furnace filter should be replaced every 4 to 6 months to prevent damage to the furnace motor, air-conditioner and heat exchanger. On 7-12-13 your filter was 10 months old and is a critical component to prevent damage to your heating and cooling system. It needs to be replaced before it damages your furnace or air-conditioner. We acted responsibly and correctly in time to prevent this."

"Since we have been servicing your equipment since 2004 we are sorry that you were not completly satisfied with the service you received. I apologize for any inconveniece we may have caused by being late. Sometimes a techinican will run into to some lengthy repairs on a prior call and can't help but to run late. We do our best to keep on time. In response to your complaint regarding your decision to replace your furnace do to the age of the unit and the cost of the repair. We arrived at your house 10/29/12 to address a complaint of no heat on a second floor furnace. As you stated the service technician diagnosed the problem as the circuit board needing to be replaced. I would like to take this time to state that he was not called out to check for an air conditioning problem. The evaporator coil that you were told was cracked is part of your air conditioning system. This evaportor coil is sealed in a coil plenum (box) on five sides sitting on top of the furnace. The sixth side of the opening is obstructed by the furnace itself. You cannot see the coil unless you remove the furnace and or the surrounding plenum (box). Upon removing the old furnace to install your new unit our techinician, doing his job, notified you that you had a crack in the evaporator coil. He stopped installing the new furnace.You were not home so he contacted you and left you a message as to what he had found. Our technician did his job. Installing the unit knowing their was a crack in the evaporator coil would have been irresponsible of him and would have cost you a lot more money to find at a later date. Possibly tearing out your new unit or disassembling the plenum costing you hours of unneccessary labor and or searching for a refrigerant leak. Replacing the evaporator coil at this time was the mose cost effective and responsible course of act to reccomend. When you decided on the type of furnace you would like to have installed, you choose a top of the line 96 % efficient furnace. This is a high end furnace. One of the best Carrier makes. Explantion of the higher cost. You were quoted all charges prior to any work being done. There were no hidden cost. The damage to your unit was found during a honest and responsible service process. There were no high pressure sales tactics. You were given options are all times. The installation of the furnace and coil were done correctly the first time. We made you aware of an existing problem and given recommendations to correct it. We also serviced your downstairs furnace and did not find any issues. Your furnace failed two months later. After running daily in the cold of the winter months. A part can fail at any given time. We do our best to inspect all parts but it is beyond our capabilities to predict the failure of all functioning parts after two months."

"Thank you for your positive comments. Our part prices are flat rate prices. Part and labor included. No extra time and labor charges. We carry only manufacturerer recommeded replacement filters. They are of a higher quality and are made especially for your unit. Not off brand filters that may not allow the recommended air flow for your system to run properly."

"Thank you for taking your time to give us such a nice recommendation."

"Thank you for your comments."

"Thank you for your comments."

"Thank you for you kind comments."

"Thank you for you positive comments. We are glad to hear that you were satisfied with the service provided by our company. However I would like to address your concerns regarding the charges.All of our parts are quoted to the customer, just as in your case, for approval before installation. Our part pricing is on a flat rate basis - labor and parts included - no additional charges - no additional time - you pay the fee quoted. Our trucks are fully stocked and our technicians fully trained and and our company maintains full licensing and insurance. We have a brick and mortar location - and in business for over 25 years. You get a fully backed company servicing your equipment. Your total invoice was $544.00 Which included the following: Full maintenance/safety check and cleaning of your furnace. Maintenance and cleaning of two humidifiers, maintenance/safety check of one water heater, replacment of thermocouple on water heater, replacment of two furnace filters (manufacturer oem replacements- no generics) two humidifiers water panels (manufacturer oem replacements - no generics) and a complete replacement of piping for the humidifier drain. All of which were quoted and approved by yourself before any work began. All of our repairs are covered by a ninety day labor warranty and one year parts warranty. It is not our intent to "piggy price" or "blow off" exsting customers. We base our prices on our cost of doing business (license, training, insurance etc.) which is the way all responsible businesses should operate."