Houseworks Daylighting Solutions LLC

"This Angies List member astutely took advantage of the 30% Federal Tax Credit on solar shades. After a mix up at the factory (the wrong shades were factory installed), we were able to get everything straightened out in a timely manner. Things don't always go right, but we worked quickly to fix the problem and made our customer happy."

"We were able to schedule a rare Saturday install which fit this customer's timing. She had a leaking skylight that needed to be replaced before further damage occured."

"We thank this Angie's List member for this excellent review. We work hard to earn new business by taking care of our customers. Our guys reported he was a nice person to work with."

"We enjoyed working for this Angies List Member. She had a very large acrylic hip ridge that we replaced with a similar product. We had to completely replace the curb but when we finished she seemed very pleased. This skylight should give her years or leak-proof service. Very nice lady."

"We appreciate the positive review and are pleased this Angie's List member is happy with our work. All of our installers are VELUX Five-Star Certified and Trained. Not to boast but this is why we get reviews like this one...our guys know what they're doing and do it well. We can't provide the most experienced installers at budget pricing which may explain why we sometimes are not the lowest price. We believe our customers want a perfect installation with a No Leak warranty...you don't get that with rookies on your roof."

"We're very sorry this Angie'[Member Information Removed] List member got off on the wrong foot with our estimator...I apologize for his comments about our competition and his insulting response. Often we find when an old skylight is leaking and cannot be repaired, that customers get upset when we tell them replacement is their only option. That may the case here however we certainly should have handled the objection better. Everyone has a bad day and we're sorry our employee was not more diplomatic. We have taken action to make certain this doesn't happen again."

"Our employees have the right to determine if a job is too dangerous. We sent two experienced crews to try and accommodate this Angie's List member and neither of them felt we could handle this job. We informed the member both times and then made several calls for and on his behalf to find a roofing contractor with the proper lift who might do this job for him. We're sorry we couldn't do the job, and we tried to help him find someone who could, but the safety of our workers takes priority. And by the way, he paid us nothing and we did follow up with him telling him to expect a call from a certain roofer who told us he could handle the job...evidently it was too unsafe for his crews too."

"We appreciated working with this Angie's List member. She required a couple of follow-ups which we were happy to do for her."

"Thanks to this Angies for her kind review."

"This was a unique job requiring special combi-flashings that needed to be set just perfectly to ensure they would not leak. Our certified installers worked very hard to make certain this job went well. We are pleased that our customer is happy with our work and recommends us to others in need of new skylights."

"We're sorry this Angie's List member had storm damage but glad that we were able to help him."

"We thank this Angie's List member for the positive review. I will pass her comments on to our guys. We all work hard to make certain jobs go well and that our customers are satisfied."

"This Angie's List member hired us to install two skylights where there were no skylights before. Jobs like this can be tricky and must be done with experienced installers. We are pleased this member appreciates the quality of our work. We enjoyed working for them."

"The VELUX Sun Tunnel is such a "feel good" product that we hardly ever install just one. People love bringing natural light into dark areas of their home. We appreciate the great review this Angie's List member left for us. We work hard to deliver the highest quality products and service we can."

"We thank this Angie's List member for the positive review and for the nice note she sent us complimenting our professionalism and prompt response. We understand there are sometime other reasons why customers choose another company...we're fine with that. And if another opportunity arises, we'll look forward to presenting her quote for that work in the same prompt and competent manner."

"We had worked for this townhome association last year and they were pleased with our work then as they seem to be now. We appreciate the call-back and look forward to working with them again."

"We thank this Angie's List member for the very positive review. We strive to earn all "A's" but an occasional "B" is not the end of the world. We were given that grade for Price. All I can say is that often homeowner's just aren't aware of the costs and expenses small business owner's have to deal with -- like insurance, training, fuel, trash, and even marketing through Angie's List. We really try and keep our costs down through efficient management and competent, trained installers who do the job right the first time. But we're just a phone call away if a problem should occur."

"We always enjoy hearing that our customers appreciate our work. She is so right, the new VELUX skylights are brighter, clearer and stay clean longer than what was previously available. And the new Laminated Glass is 25% quieter than the skylights we replace."

"This Angie's List member was very nice to write a review for us. She had to be re-scheduled due to the strange weather we've had recently, but in the end we got the job done. Sometimes customer's are not so understanding when weather disrupts their plans and our schedule. But the safety of our installers and protecting our customer's house drives our scheduling."

"This Angie's List member has not yet decided whether to install Sun Tunnels on his home. I spoke with him and thanked him for his positive review of what we do. I believe he will be our customer soon."

"Thanks to this Angie's List member for her kind words. We often hear from customers how our solution differs from what others have quoted. There are too many "skylight experts" advising homeowners to do the wrong thing...and we generally get called out to fix those mistakes. Our company has been installing, replacing and repairing skylights since 2001. All of our installers have been in this business for at least four years and all of them have been through VELUX training and are Certified Five-Star installers. Experience makes all the difference."