"Very thoughtful of you [Member Name Removed], we truly appreciate you taking the time to post this on Angi and I know you posted again on Google. Many Thanks, Scot Castellaneta"

"Thanks so much for thinking about us on Angi, we really appreciate it!"

"With Covid-19 and working for my existing contracts I did not have the time to gain your business. I am sorry because that obviously hurts me too. You were free to contact someone else. We did not contract or make an appointment for an estimate, so rating my company with no commitment is unethical. I am sorry my existing clients are a priority over the 20 years we have been in business. Stop having a tantrum with this rating as a rattling device, grow up and understand business 101."

"Thank you [Member Name Removed], We hope to be of service again in the future."

"Dear [Member Name Removed], While I try to address everyone in the community who seek our services, every year I have become increasingly busy with our highly sought after cleaning and treatment process. My lack of response is because I am dedicating my time to already contracted (many of them Angie's List) clients. There is only so much time in the day and I only contract the jobs that our small company can professionally see thru completion. I am sorry that yours was not one of them. I do not put anyone in the field unless they are trained either. Being prioritized in this way does not warrant the "F" rating that you placed on this platform for service seekers to find quality venders. Ratings are designed to let people know how the HIRED and contracted work was done. Not how the quote process goes. I wish you the best in completing your work and I ask you to rethink your disgruntled mindset when it comes to determining the difference between calling on a contractor and the contractor being to busy for your project and hiring a contractor and the contractor doing a bad job."

"Much appreciated Sir, we look forward to being of service again in the future. Happy Holidays!"

"Thank you [Member Name Removed] for taking the time to write a review about my company. It was our pleasure to service your property needs. We look forward to being of service in the future. Sincerely, Scot Castellaneta"

"I just wanted to thank you for taking the time to write a review about my company. It was our pleasure to service your property needs. We look forward to being of service in the future. Sincerely, Scot Castellaneta"

"Thank you for taking the time to write a review about my company. I know we are sometimes swamped and delayed during high season, so I am happy we made up in in your eyes. It was our pleasure to service your property needs. We look forward to being of service in the future. Sincerely, Scot Castellaneta"

"That was very nice of you [Member Name Removed]. It is a pleasure to have clients like yourself through the years. You are much appreciated! Sincerely, Scot"

"Thank you for taking the time to write a review about my company. It was our pleasure to service your property needs. We look forward to being of service in the future. Sincerely, Scot Castellaneta"

"Thank you for taking the time to write a review about my company. I see we need to work on timing and price, please let me know in the future how to best meet your needs. It was our pleasure to service your property needs. Sincerely, Scot Castellaneta"

"Thank you for taking the time to write a review about my company. It was our pleasure to service your property needs. We look forward to being of service in the future. Sincerely, Scot Castellaneta"

"Thank you Mr. [Member Name Removed], we appreciate your business!"