Adrian Flooring Inc

It went extremely well from start to finish. They did what they said they would do. They were respectful of our home. They were very polite and professional.

They installed hardwood flooring in my main floor and carpeting through out my second floor, the bedroom. What stood out was in addition to them installing the flooring and the carpeting, they also refinished the banister. They said they had experience in that but it doesn't really seem like they did. They didn't do a very good job.

Adrian was helpful from start to finish.  He showed us a wide range of materials and we chose Brazilian cherry for our floor.  He developed a budget and schedule and talked with the other trades to facilitate timing.  

His crew was clean and neat and got rid of much of the trash developed from the other trades before he started.  His work is beautiful as you can see in the photos.  He did not try to sell us products we didn't need.

1. I was not walked through the process up front

2. I was not given any options which resulted in the owner's son making decisions for me that I was not happy with

3. The owner's son was supposed to meet me at my condo for our first appointment and he was almost an hour late.

4. When the owner's son DID arrive, he was rushed and had his very young son with him, which is completely unprofessional as the condo was a completely hazardous work zone and he was distracted.

5. The owner's son refused to show me darker samples.

6. The owner's son tried vehemently to talk me out of going with a darker color because he didn't feel like dealing with coming up with samples - he was an hour late, was rushed, and had his very young son here.

7. The result of this is that my floor turned out PINK.

8. The entire floor had to be restained and the owner's son was extremely rude and decided NOT to show up for our next appointment during which we were looking at darker samples, which is what I initially wanted, yet he refused to show me during our first appointment, to which he was an hour late. He did not show up for the second appointment after he stained my floor pink.

9. The restain resulted in most of the floor itself not being stained; there were huge spots and seams with no stain, the stain did not go all the way up to the walls or to the cabinets so there were huge spots where stain was missing.

10. I think the worst thing they did was get stain all over my brand new tile and custom made cabinets.

11. I had to PAY someone to: 1) clean the floor stain off of my custom made cabinets and brand new tile, 2) I had to pay someone to completely restain the floor.

12. When I brought this to the owner's son's attention, he blamed the painter of all people. He and his father then proceeded to tag team me on the phone and scream at me, berate me, and swear at me and tell me I'm the worst customer they've ever had. Instead of taking ownership, being professional and fixing the problem, I ended up paying more to have the tile and furniture cleaned and the floor re-stained than I paid to have Adrian Flooring stain it in the first place.

There was absolutely NOTHING about this experience that was positive.  

First, the owner's son was arrogant and impatient and difficult to deal with. He did not walk me through the process up front, nor did he lay out and explain all of my options to me. The result of this was that he was making decisions for me, unbeknownst to me, that I was not happy with. This resulted in extra work, MORE MONEY, and a huge delay in completing the project.

The owner's son showed up late to the meeting where I was choosing a color for the floor, so I was left to deal with the head crew member who barely spoke English, could NOT figure out how to make the stain darker, and who did not (and probably could not) explain the process to me. The owner's son showed up late, rushed me, did not explain anything and did his best to talk me out of the color I wanted because it would have resulted in extra work for him. MY satisfaction was clearly NOT a priority for the owners's son - getting in and out as quickly as possible was all he seemed to care about.

He did NOT show up for the next meeting to fix the floors and then sent me a scathing email telling me he wasn't aware of the color I chose (probably because he didn't bother to show up to the meeting) and that the color would a) cost more, and b) take longer. This was the result of him not walking me through my options up front, providing me with a competent crew member, walking me through the process, or bothering to show up for meetings.The end result was NOT good - the edges of the floors were unfinished where the floor meets the wall, they got dark stain all over my brand new tile and custom made cabinets, and then I had to call - and PAY - another company to come in and fix the mess they made. I would not recommend this company to anyone - STAY AWAY.

I had a HORRIBLE experience with Adrian Flooring and would advise everyone to STAY AWAY.

Everything about my experience was terrible:

1. I was not walked through the process up front

2. I was not given any options which resulted in the owner's son making decisions for me that I was not happy with

3. The owner's son was supposed to meet me at my condo for our first appointment and he was almost an hour late.

4. When the owner's son DID arrive, he was rushed and had his very young son with him, which is completely unprofessional as the condo was a completely hazardous work zone and he was distracted.

5. The owner's son refused to show me darker samples.

6. The owner's son tried vehemently to talk me out of going with a darker color because he didn't feel like dealing with coming up with samples - he was an hour late, was rushed, and had his very young son here.

7. The result of this is that my floor turned out PINK.

8. The entire floor had to be restained and the owner's son was extremely rude and decided NOT to show up for our next appointment during which we were looking at darker samples, which is what I initially wanted, yet he refused to show me during our first appointment, to which he was an hour late. He did not show up for the second appointment after he stained my floor pink.

9. The restain resulted in most of the floor itself not being stained; there were huge spots and seams with no stain, the stain did not go all the way up to the walls or to the cabinets so there were huge spots where stain was missing.

10. I think the worst thing they did was get stain all over my brand new tile and custom made cabinets.

11. I had to PAY someone to: 1) clean the floor stain off of my custom made cabinets and brand new tile, 2) I had to pay someone to completely restain the floor.

12. When I brought this to the owner's son's attention, he blamed the painter of all people. He and his father then proceeded to tag team me on the phone and scream at me, berate me, and swear at me and tell me I'm the worst customer they've ever had.

Instead of taking ownership, being professional and fixing the problem, I ended up paying more to have the tile and furniture cleaned and the floor re-stained than I paid to have Adrian Flooring stain it in the first place.

There was absolutely NOTHING about this experience that was positive.  First, the owner's son was arrogant and impatient and difficult to deal with. He did not walk me through the process up front, nor did he lay out and explain all of my options to me. The result of this was that he was making decisions for me, unbeknownst to me, that I was not happy with. This resulted in extra work, MORE MONEY, and a huge delay in completing the project. The owner's son showed up late to the meeting where I was choosing a color for the floor, so I was left to deal with the head crew member who barely spoke English, could NOT figure out how to make the stain darker, and who did not (and probably could not) explain the process to me. The owner's son showed up late, rushed me, did not explain anything and did his best to talk me out of the color I wanted because it would have resulted in extra work for him. MY satisfaction was clearly NOT a priority for the owners's son - getting in and out as quickly as possible was all he seemed to care about. He did NOT show up for the next meeting to fix the floors and then sent me a scathing email telling me he wasn't aware of the color I chose (probably because he didn't bother to show up to the meeting) and that the color would a) cost more, and b) take longer.

This was the result of him not walking me through my options up front, providing me with a competent crew member, walking me through the process, or bothering to show up for meetings.The end result was NOT good - the edges of the floors were unfinished where the floor meets the wall, they got dark stain all over my brand new tile and custom made cabinets, and then I had to call - and PAY - another company to come in and fix the mess they made. I would not recommend this company to anyone - STAY AWAY.

Overall experience was great.  company was referred to us by a friend who was very satisfied with the work that Adrian did for them.  Mike from Adrian was our contact and project manager.  very professional, responsive, accessible.  Their work was solid.  They knocked it out in approx 7 business days.  They moved furniture in/out.  Made sure all furniture had pads on bottom.  Minimal dust left behind.  It's amazing what touch up of  hardwood floors can do for house.  well worth it and adrian is first class.  found some remnants of material left behind in a couple rooms but no harm done.  

We obtained three estimates from companies rated "A" on Angies List and sought their recommendations for remedying the damage caused by leaking sliding glass doors in our condo. All informed us that the existing flooring was no longer being manufactured and that a seamless appearance would require replacing all the wood flooring in the apartment. Our insurance adjustor agreed. Adrian Ungureanu, the owner of this small family business, immediately impressed us as being the most knowledgeable about the available products as well as more sensitive and responsive to our preferences. These included incorporating the furniture moving into the job so that we would not need to explore other moving/storage options. Adrian recommended two high-quality pre-finished materials, a Brazilian cherry or a mahogany, which were about the same price and within the insurance estimate. We visited their showroom to make our selection. We chose the mahogany because it does not dent as easily as the cherry we had originally. Adrian and his wife later came to our home with a sample that I could reference for the re-decorating we were planning at the same time. Their estimate included removing the old flooring and the furniture moving described above. They delivered boxes to us in advance and consulted with us and with our painter about the timing. The actual work was completed within two weeks, including the painting. Our painter (who had been the developer's foreman for all the finishing installations in our condo) was highly complimentary of their work and of how well they coordinated with him. The only mishap was a deep scratch in our dining room table. Adrian had the table refinished and allowed us to retain $1000 of the final payment until the table was delivered. Our new floors are perfect, and we couldn't be happier with them. We would highly recommend this company.

I went with him because the other companies I thought were overpriced and somewhat arrogant. They were very professional. When they set up an appointment they always came on time. They always kept me up on when the orders were coming in and what was going on. The owner came over a couple of times to check on the installation, and it was clear that he really cared about me.

The workers were professional, they kept the house as clean and dust free as possible. They put plastic up to protect the rest of the house from the dust. They removed and reinstalled the furniture without complaint. I could not be happier with the result.

I chose Adrian because they were the most compatible and most in line with the inspector certified by the NHWFA. They were professional, neat and clean. I could not have asked for more. The floor now looks beautiful.

These guys are organized and professional. They always showed up on-time as promised, and performed their work very well. They finished the main portion of the job in 4 days, which is quite fast for this type of work, and the floors look tremendous. Any little problems/ concerns were addressed quickly and completely to my satisfaction. I would strongly recommend Adrian Flooring.

Adrian did a nice job. They left with everything in great shape. We scheduled out about a month, around my schedule, and it took them a few days to do it. We had them come when we were out of town so our children would not have to smell the fumes. They came out and helped us pick the color by showing us samples and putting stain down to see the true color. They were terrific.

This experience was about as painless as it gets when you are re-finishing floors. Everyone at Adrian Flooring (John and the workers) responded promptly, gave me an estimate within days. They arrived on time, followed up as needed, and did an excellent job. The floors look beautiful. I will continue to use them until I have all the floors in my house done.