Adrian Flooring Inc
About us
Adrian Flooring Inc was opened in 1995 and is a family owned and operated company. Since opening our doors we have offered top quality service to all our customers and we’ve seen over 85% of our business come from customer referrals.
Business highlights
Services we offer
New Installations of hardwood, carpet & tiles, engineer, laminate, trim. Flooring repair & refinishing. Carpet & area rug cleaning. Power washing., vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 8% | ||
| 0% | ||
| 0% | ||
| 15% |
His crew was clean and neat and got rid of much of the trash developed from the other trades before he started. His work is beautiful as you can see in the photos. He did not try to sell us products we didn't need.
2. I was not given any options which resulted in the owner's son making decisions for me that I was not happy with
3. The owner's son was supposed to meet me at my condo for our first appointment and he was almost an hour late.
4. When the owner's son DID arrive, he was rushed and had his very young son with him, which is completely unprofessional as the condo was a completely hazardous work zone and he was distracted.
5. The owner's son refused to show me darker samples.
6. The owner's son tried vehemently to talk me out of going with a darker color because he didn't feel like dealing with coming up with samples - he was an hour late, was rushed, and had his very young son here.
7. The result of this is that my floor turned out PINK.
8. The entire floor had to be restained and the owner's son was extremely rude and decided NOT to show up for our next appointment during which we were looking at darker samples, which is what I initially wanted, yet he refused to show me during our first appointment, to which he was an hour late. He did not show up for the second appointment after he stained my floor pink.
9. The restain resulted in most of the floor itself not being stained; there were huge spots and seams with no stain, the stain did not go all the way up to the walls or to the cabinets so there were huge spots where stain was missing.
10. I think the worst thing they did was get stain all over my brand new tile and custom made cabinets.
11. I had to PAY someone to: 1) clean the floor stain off of my custom made cabinets and brand new tile, 2) I had to pay someone to completely restain the floor.
12. When I brought this to the owner's son's attention, he blamed the painter of all people. He and his father then proceeded to tag team me on the phone and scream at me, berate me, and swear at me and tell me I'm the worst customer they've ever had. Instead of taking ownership, being professional and fixing the problem, I ended up paying more to have the tile and furniture cleaned and the floor re-stained than I paid to have Adrian Flooring stain it in the first place.
There was absolutely NOTHING about this experience that was positive.
First, the owner's son was arrogant and impatient and difficult to deal with. He did not walk me through the process up front, nor did he lay out and explain all of my options to me. The result of this was that he was making decisions for me, unbeknownst to me, that I was not happy with. This resulted in extra work, MORE MONEY, and a huge delay in completing the project.
The owner's son showed up late to the meeting where I was choosing a color for the floor, so I was left to deal with the head crew member who barely spoke English, could NOT figure out how to make the stain darker, and who did not (and probably could not) explain the process to me. The owner's son showed up late, rushed me, did not explain anything and did his best to talk me out of the color I wanted because it would have resulted in extra work for him. MY satisfaction was clearly NOT a priority for the owners's son - getting in and out as quickly as possible was all he seemed to care about.
He did NOT show up for the next meeting to fix the floors and then sent me a scathing email telling me he wasn't aware of the color I chose (probably because he didn't bother to show up to the meeting) and that the color would a) cost more, and b) take longer. This was the result of him not walking me through my options up front, providing me with a competent crew member, walking me through the process, or bothering to show up for meetings.The end result was NOT good - the edges of the floors were unfinished where the floor meets the wall, they got dark stain all over my brand new tile and custom made cabinets, and then I had to call - and PAY - another company to come in and fix the mess they made. I would not recommend this company to anyone - STAY AWAY.
Everything about my experience was terrible:
1. I was not walked through the process up front
2. I was not given any options which resulted in the owner's son making decisions for me that I was not happy with
3. The owner's son was supposed to meet me at my condo for our first appointment and he was almost an hour late.
4. When the owner's son DID arrive, he was rushed and had his very young son with him, which is completely unprofessional as the condo was a completely hazardous work zone and he was distracted.
5. The owner's son refused to show me darker samples.
6. The owner's son tried vehemently to talk me out of going with a darker color because he didn't feel like dealing with coming up with samples - he was an hour late, was rushed, and had his very young son here.
7. The result of this is that my floor turned out PINK.
8. The entire floor had to be restained and the owner's son was extremely rude and decided NOT to show up for our next appointment during which we were looking at darker samples, which is what I initially wanted, yet he refused to show me during our first appointment, to which he was an hour late. He did not show up for the second appointment after he stained my floor pink.
9. The restain resulted in most of the floor itself not being stained; there were huge spots and seams with no stain, the stain did not go all the way up to the walls or to the cabinets so there were huge spots where stain was missing.
10. I think the worst thing they did was get stain all over my brand new tile and custom made cabinets.
11. I had to PAY someone to: 1) clean the floor stain off of my custom made cabinets and brand new tile, 2) I had to pay someone to completely restain the floor.
12. When I brought this to the owner's son's attention, he blamed the painter of all people. He and his father then proceeded to tag team me on the phone and scream at me, berate me, and swear at me and tell me I'm the worst customer they've ever had.
Instead of taking ownership, being professional and fixing the problem, I ended up paying more to have the tile and furniture cleaned and the floor re-stained than I paid to have Adrian Flooring stain it in the first place.
There was absolutely NOTHING about this experience that was positive. First, the owner's son was arrogant and impatient and difficult to deal with. He did not walk me through the process up front, nor did he lay out and explain all of my options to me. The result of this was that he was making decisions for me, unbeknownst to me, that I was not happy with. This resulted in extra work, MORE MONEY, and a huge delay in completing the project. The owner's son showed up late to the meeting where I was choosing a color for the floor, so I was left to deal with the head crew member who barely spoke English, could NOT figure out how to make the stain darker, and who did not (and probably could not) explain the process to me. The owner's son showed up late, rushed me, did not explain anything and did his best to talk me out of the color I wanted because it would have resulted in extra work for him. MY satisfaction was clearly NOT a priority for the owners's son - getting in and out as quickly as possible was all he seemed to care about. He did NOT show up for the next meeting to fix the floors and then sent me a scathing email telling me he wasn't aware of the color I chose (probably because he didn't bother to show up to the meeting) and that the color would a) cost more, and b) take longer.
This was the result of him not walking me through my options up front, providing me with a competent crew member, walking me through the process, or bothering to show up for meetings.The end result was NOT good - the edges of the floors were unfinished where the floor meets the wall, they got dark stain all over my brand new tile and custom made cabinets, and then I had to call - and PAY - another company to come in and fix the mess they made. I would not recommend this company to anyone - STAY AWAY.
Licensing
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