Trend Carpet & Tile Inc

I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian Cherry ¾” hardwood floors in our Naperville home. The company’s name should have been our first red flag—“Trend Carpet & Tile” doesn’t even mention hardwood floors, which isn’t their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren’t durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation!

We recently purchased both tile and hardwood flooring from Trend Carpet and Tile. From a sales perspective, it was a good experience. We were able to take samples home to see what we liked and the quote was competitive. It was the installation where things fell apart. Trend subcontracts out the installation of the flooring. We had purchased the tile and hardwood to be installed as an overall project. Each product, however, was installed by different subcontractors. The issue was that there was no communication between the subcontractors to coordinate their respective parts of the installation nor was there any apparent oversight from Trend. It had been decided, by Trend and their subcontractors, to install the tile first. Day 1 of the tile installation started with the installer being 3 hours late. I had noticed, prior to the actual installation of the tile, that 1/2 underlayment was used. The 1/2 underlayment, combined with the thickness of the tile and mortar, exceeded the thickness of the hardwood. Prior to the installer, who showed up yet again 3 hours late the 2nd day, starting to actually set tile, I made a number of calls to Trend as well as the tile subcontractor to voice concern over the use of the 1/2 underlayment and whether 1/4 should have been used as it would have provided for a smooth transition from the tile to hardwood. I was told that 1/2 is what was recommended. When the installer of the hardwood arrived, he pointed out a number of issues with the tile installation, such as crooked tiles and also questioned why the tile installer used 1/2 inch underlayment. The hardwood installer even asked if the tile installer was aware that we were having new hardwood installed. Due to the difference in the height of the flooring, the hardwood installer was forced to build up the hardwood, using shims, to match the height of the tiled areas, something he should not have had to do had there been some oversight or coordination between the installers. A company, such as Trend, is only as good as the installers that are used. I was surprised, given the concerns we expressed throughout the installation, that nobody from Trend came out to see the project or the work that their installers did. It was very apparent that neither the tile installer or hardwood installer were aware of what the other was doing and that there was no oversight by Trend. There has been no satisfaction follow-up or any information provided, by Trend, as to the care of the new flooring. Overall, this was a very disappointing experience.

We had a difference of opinion about how the seams were to be done. We were told one way and the installer did it another way not necessarily what we wanted.

The installer was on time, did a great job and explained to me why the problem occurred. The price was considerably lower than the quote from a similar service. The office service representative returned calls promptly and gave helpful information. I will buy my next carpets from them.

I was very impressed by the speed and ease of the whole process. This is my first home I've purchased and the previous owner had several pets that destroyed the carpet. I was referred by a friend who knew one of the installers. I was going to go to a local Home Depot because I had a card there and they suggested I looked at Trend first since I could get financing there as well. I called and spoke with Doug. He said I could come in and look at the show room and apply same day whenever I was ready. They sent an installer out to my home to measure. I was happy the installer, Ben, was able to come on such short notice, but he willingly fit me into his day. Once measured I went to the store and met with Doug. He was very helpful in explaining the different carpet and padding that would work for my family. The price was BETTER than what I was going to pay elsewhere. A few days later my carpet was in and scheduled to be installed. I was fortunate to get the same installer, Ben, back out to the house. He was prompt and professional. He answered any questions I had and he and his helper were able to move furniture we had not been able to. They worked quickly and did beautiful work. I am so pleased with the work that was done! My house really feels more like a home thanks to Ben and Trend. When I'm ready to take on my next project and finish my basement I hope Ben can come back and take care of that for us as well.

I had a 9:00a appointment to get my carpets. I started calling about 9:30a because they were a not show. The salesmen had no idea were the guy was. call after call I was told they could get a hold of him or he was on his way. The guy showed about 2:00p. Smelled of beer. That was about 2 months ago. Now I am seeing were the carpet has strings coming out from sides. Like it is coming undone. There is nails sticking up in places we get poked by them.

The carpet looks great, they came and knocked it out in about an hour. They even helped me move a heavy china cabinet that I couldn't move out of the way prior to them arriving. Would recommend them to anyone needing this work done.

Scheduled to be done

Everything, beginning with the estimate through the actual refinishing was a positive experience. There was minimal dust and the workers completed the entire job in 3 days! The floors look brand new! I highly recommend!

Installers were very professional and were very careful when moving furniture

unknown

.

The owner, Sarah, was very informative, responsive, and punctual.  She helped me pick my carpet, walked through the pros and cons, and even gave me advise on color schemes.  She told me which coupons to use with Angie's list to get the best deal. 

The actual installation went well.  The team seemed very professional and the carpet looks and feels amazing!  My husband and I were both very happy with the result.

The price was a little high, but I chose one of the more premium carpets/brands and had a fair amount of square footage

 to cover with four bedrooms.  Overall, would work with Trend Carpet & Tile again.

unknown

Went very well from the initial contact through installation.
- Sales: Excellent help and the store selection was very broad.
- Service: Installation began exactly on time.  Removed old carpet then installed new without a hitch.  Moved a lot of furniture.. no damage.  Very personable installers.  Got the job done when promised.  Hauled all old carpet away.
- Price: Was expensive but you get what you pay for.  And .. we love it.
Compliments to all involved: Paul, Sarah and installers.

It went great, I gathered information from Trend and another provider.  The difference in price was minimal, only a few hundred dollars. I went with into Trend and picked out the flooring I wanted.  This was a better idea to go in and look because the samples they brought me were good, but going in and seeing all of what was there was even better. I ended up changing my mind on the flooring by going in compared to what I picked in my house on their initial visit.  I worked with Steve, and he was great.  He gave opinions and ideas a valued, and I was looking for professional opinions and ideas. 

After placing the order it took about 2 weeks for delivery. The floor needed to sit in the house for 1 more week. Installation was 3 days.  The installers carefully moved the furniture around and placed it back when they were done.  They cleaned up their mess as best as expected when doing a remodeling project. 

The stairs I have are not up to today's code. So the installation took a little bump in the road because the floor planks were not fitting perfect .  He gave the 3 ways to fix the problem, and his opinion as to how to overcome this.  I agreed with his idea and he made them look good without having to cost extra time and money that the other 2 ways would have cost.
Bottom line is very happy with the process from start to beginning and will go back to them for future floor needs.

11/30/15 update.  After installation we had a few minor problems with the floor that needed to be corrected.  Trend did hold up their end of getting it corrected and making it right.  They spoke with the manufacturer and also had an independant appraiser look at the issues with the floor.   However,  it did take 4 months to finally solve the issue. This was probably mainly due to an installer who did not install it properly.  The original installer then had multiple follow ups at my house trying to correct the issue.  The same installer cancelled his scheduled service at least 3 times becuase of many different reasons. The final one was becuase he was out of town on "another job" that was taking him longer than expected.  The same installer never confirmed the apponitments as I asked him too, and would show up late. It was always wait and see if he was going to show, then call to see where he was at.  After the 3rd time of him not showing up, I had to request a new installer be assigned to finish the job properly. Trend did this right away.  The new installer came out, saw what was wrong, and fixed all of the floor issues in 1 day a few weeks later. 

To have made this better, I wish Trend was more involved in keeping up with what the independant contractors are doing when they are installing floors and when they are scheduled to come out.   The 1st one made them look like an uncaring company.  However, when I spoke with Sarah or her father on the phone they were nothing but helpful and wanted to correct the issues.  We finally did, I just felt like I had to be more in control of the situation than I wanted to be. 

Trend was great, came to the house with samples, measured, helped us choose appropriate carpet, installed fast.  Love it! 

Going back to have more of the house recarpeted  soon. 

unknown

Salesperson, Sarah, was very accommodating and helpful and knows the products very well.  Installers were professional, timely, and did a fabulous job making everything look great.  The carpet looks and feels amazing!

unknown

These folks did a fantastic job from start to finish. I was under a tight deadline to install carpeting in a new home before moving in. They were able to meet me for measurements on the day I requested, get me a quick quote and then subsequently install a week after I placed the order.
I had used Trend before with great results, but I still got quotes from two other companies. Obviously - Trend was competitive, as usual.

It went very well.  I was in a hurry to get this done and they more than met my schedule.  The installers were very professional and did a beautiful job.  I have some very heavy furniture and they managed to move everything without incident.

Jennifer at Trend was VERY helpfull in assisting us as we selected the right carpets for what we wanted in each of the areas of our home. She really worked with us to make sure we were happy with our selections and the install dates.  The two installers that came out were extremely polite and efficient. They cranked through the installs in three sessions and never stopped moving.  Jennifer even checked in after the install to make sure we were happy with the results.







We waited too long to replace the carpet because we were dreading the experience.  The team at Trend made it painless - so sorry we hadn't done it sooner. The rooms look like new and the carpets feel like you are walking on air.

My basement flooded due to a faulty humidifier plastic tube.  I immediately tore up the padding underneath the carpet so that mold would not grow.  After cleaning the carpet I needed to get new padding and have the seam repaired where I pulled the carpet up.  Trend Carpet came out two days after I called them and installed the new padding and fixed the seam.  It took them about an hour and half and they did a fantastic job.  The fixed seam actually looks better than some of the other seams in the basement from when the carpet was initially installed by a different carpet company.  Total cost for the new padding and getting the seamed repaired while also reinstalling the carpet was $158. 

Sarah was our sales person.  She was great.  Very helpful and knowledgeable in helping us pick out the type of carpet for the room it would be used in.  Trend Carpet has a very friendly staff.  I had many coupons from Angies list and they honored all of them, along with a special discount on an area rug for my daughter.  After the order, the carpet was installed within two weeks (six or more with the big box store).  We had a couple of touch ups and they were very responsive and prompt.  I would definitely use them again.