Patrick's Heating & Air Conditioning, Inc.

Theresa looked over the furnace and determined that the drain hose for the inducer exhaust pipe was clogged and water was building up and flowing back into the inducer fan. She checked all the drain hoses and connections and found that it was clogged. She cleaned it out and then restarted the furnace and the inducer fan pumped the excess water out of the fan and the furnace has been running great ever since. She did not have to replace any parts and did not try to sell us anything else during the call but did recommend that we have the furnace checked and cleaned every fall or at least every other fall which we have not been doing. Theresa was very prompt, honest and friendly. She charged us for a service call plus 15 or 20 minutes which was fair.

Today was the day our furnace decided to stop heating the house. After a few unsuccessful DIY attempts (meaning I turned it off and on and off and back on followed by turning the heat higher) it was time for the professionals. Called Patrick's Heating & Air and within 30 minutes someone was at the house. After diagnosing the issue, talking me through the issue and solution we now have heat. Patrick's has been at the house more than once for other service and each time I feel confident and secure that the proper work in being quoted and completed in a professional manner and there is absolutely no upselling or scare tactics. From the front office, to the onsite work and products Patrick's Heating & Air Conditioning is first rate. If you are looking for cheap work, ok products and so so service do not call Patrick's. If you are looking for great customer service, fair market value workmanship and products they can stand behind PLEASE CALL PATRICK'S HEATING & AIR CONDITIONING. (630) 540-2200.

.

We used this place when we first moved to St. Charles (5/31/05). Nice guy came out and cleaned our air conditioner, let us watch and explained. We signed up for the service agreement (to check furnace in the winter). They never came out for the 2nd visit. They never contacted us. We called them and when the guy came (another nice guy), they said they were having secretarial troubles and a lot of appointments were lost (this was 12/06). After our experience now, we know we would never use Patrick's again, even though we like their repair guys. We need reliable service. We need them to remember our service dates, and to show up and if there's a problem to call back. I'm hoping that by posting this on Angie's List they'll fix the problem. The grade is for this most recent no-show and no call back. They could've at least called back.