Basio Plumbing Heating and Air Conditioning

I called Basio for my neighbor who needed assistance with a hot water heating system failure during the coldest weather of the last few weeks. The wonderful young lady who answered the call was friendly, helpful and knowledgeable. I explained the unique situation, my friend has a handicap and cannot speak well, so I was involved. They were happy to help and arrived exactly on time. This older boiler had been neglected and it was no small chore to repair and additionally the propane supplier had a gauge reading incorrectly that the Basio guys diagnosed. Extra hands were required at a certain point and more of the great team arrived. After the repairs were complete the propane supplier had not arrived to fix and refill the tank...the Basio guys went back to HQ and brought a couple small heaters to keep the house warm and prevent pipes from freezing! Even though the Basio guys had completed the repairs and the delay was due to the gas company - Sam, Josh, Ghage and Dylan were not leaving a customer cold. Every step of the way these guys were amazing! Taking extra time to communicate with my friend and texting afterwards to make sure the gas company had followed up. I can't give enough praise for the way this was handled AND when the bill came... it was much less than I had assumed. Adding it all in my head... parts replaced , labor , difficulty and the fact that this boiler had been neglected. I had fully prepared my friend for a $2,000 bill and it was barely $1,000. When I saw the reasonable rates, I recommended that my friend sign up for the service agreement to better maintain his aging boiler - the price can't be beat and preventive maintenance is the key to longevity. I learned that some heroes don't wear a cape, they drive a Basio HVAC van!

It went well. It took 2 guys about 6 hours to do and they were very professional. I only saw them when they left to take a quick lunch and then when they were finished to show me the work they did. Brought everything up to code and cleaned up the basement when they were finished. I would definitely hire them again for all my heating/cooling and plumbing needs.

New ac and heating unit in small cottage.

Great service! Don't hesitate to call and get a price!

Lots of labor instensive work involved and ALL went great. I would definitely recommend Basio Plumbing to everyone. Owner is Sam Lambasio, 576 S Chambers, Galesburg, IL. 309-342-6010