"THIS IS TOTALLY UNFAIR TO US..This customer purchased a home where our sticker is on the furnace, but we never did the install. Our sticker is just on the equipment. we put our stickers on furnaces that we service so that customers can have our information on hand if their equipment breaks as a convenience so that they can reach us.. that does not mean that we did the initial installing of the equipment.."

"Im sorry we didn’t have anyone available at that time an we truly hate to loose a good customer… id like to offer you a free furnace or a\c clean an check .. if you don’t want to use it you can give it to anyone else to use it an again I’m truly sorry no one was available…"

"We tried to help the customer because at the time she cannot afford to make the second repair which was no relation to the first repair . The first repair was for the AC we fixed it an the air work for a week as the customer stated.We never touched her furnace until we were called back out a week later because the relay on the furnace went out which is no relation to the air condition. Customer stated she cannot afford to replace the board at the time .customer also stated as well that it never worked in her above comments but then stated it worked a week. We fix the AC and it worked fine then her furnace computer board went out which you can’t have the AC working without the furnace working properly we were transparent with everything we did and she agreed because she could not afford it at the time .When a system is over 20 years old it can need repairs from time to time depending on how well maintain the system has been. we’re sorry that you were not pleased with our services but we tried to be transparent by telling you this was a temporary fix just to help you get air because it was Exstreamly HOT ? an the timing was bad to repair the furnace."