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Joe's Pool Liner Service

Pool and Spa Service

Reviews

1.93 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
33%
2
0%
1
67%


Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.9
responsiveness
2.4
punctuality
2.8
Showing 1-3 of 3 reviews

Scott G.
04/2025
1.0
pool cleaners
  + -1 more
Warning this guy is rude and very unprofessional do not use him. I had Joe out to replace my pool liner and was not pleased with the work preformed, or his scheduling but that's a whole other complaint, I'll just say don't expect him to show up the first or second time he make the appt. I drained my pool prior to the appointment as requested by Joe and got 99.9% of the water removed but there were some very small puddles left. Joe proceeded to cut the old liner out which drained the remaining water into the the sand, I think this was the start of the problem. Joe asked me to buy 3 bags of sand which I did (actually bought 6 incase he needed more) and he used his feet to smooth it out on the ground and then gave it a half hearted sweep with a broom. So now we have a bunch a wet sand that was not properly smoothed out. Joe then installed the liner and did not suck all the air out which left the liner with wrinkles and little hills and valleys in the bottom EVERYWERE (I would not be complaining about a few wrinkles but these cover the entire pool floor) Joe instructed me to fill the pool for 2hrs and they would go away as it stretched. I called Joe to let him know of the issue and how bad it was and his exact words to me were "there are always going to be wrinkles, I'm not coming back out. There is no guarantee on the work and you are going to have to deal with it I'm on an job and don't have time for this right now don't call again" I then called the Great Escape who recommended this joker and they said they could not do anything about it other than stop handing out his card. My advice if you use this guy is do not let him leave if anything looks off at all he is VERY rude and does not stand behind his work at all.
Description of Work: Pool liner replacement

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$475

Tina B.
06/2017
1.0
pool cleaners
  + -1 more
If I can save one person from dealing with this unprofessional individual then I have done my job. Scheduled a pool liner install in February, for May of 2017. First date had to be rescheduled due to weather, then on the day he came back he came charging into the yard barking out comments about the rocks around the pool, the deck, then said he does not have enough time to do it today. His exact words were "We are coming back memorial day" - didn't ask me if memorial day was ok with me! Well, it wasn't. Then he said I can do do June 5. Obviously never wrote it down because when I called him June 4 to verify he had no idea who I was. When I reminded him, he said "oh yeah I remember, well I don't have time". I pushed him a bit, then he snapped and started yelling and swearing at me then hung up. DO NOT use this guy.
Description of Work: Above ground pool liner install.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Heather M.
06/2011
3.0
pool cleaners
  + -1 more
They are pretty much standard. They were working in the pool so they were not dressed up or anything. They were cheaper than most companies that do this work. They did not take away the garbage when they were done. They just stuffed it into bags and I had to take it down to the dumpster myself. I do not know whether they were cheaper because they did not do as much work. When you put in the liner it goes around the rim of the pool and they need to trim the extra. They did not trim it. I had to trim the liner around the edge instead of it hanging out. Not that anybody can see our pool from the street. But it looks bad to me. They did not say any of that to begin with. May be it is my fault for assuming that they would do that. So they did not take the garbage nor did they trim the liner. They were real quick. They were here for two hours and they got it done. It was a lot faster than I thought. We did not have to wait at home for them. They did show up on time. They could improve by being a little more professional. They were just laughing and goofing off around. I have a daughter and had she be playing in the yard and I would not want her to hear what they were talking about specifically the language they were using. Not that they were going over board or anything. Probably you should not be saying such words at work. Overall the work they did was good. The liner looks great, and they did it fast. As far as getting the job done goes they did it well. I will not use them in the future. I rather pay a $50 more to another company and get the garbage cleared and finish up the trimming on the liner. They will not be my first choice in the future.
Description of Work: .We had Joe's Pool Liner Service to fix the swimming pool liner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$400

    Contact information

    unknown, Fox River Grove, IL 60021


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Joe's Pool Liner Service is currently rated 1.9 overall out of 5.
    No, Joe's Pool Liner Service does not offer free project estimates.
    No, Joe's Pool Liner Service does not offer eco-friendly accreditations.
    No, Joe's Pool Liner Service does not offer a senior discount.
    No, Joe's Pool Liner Service does not offer emergency services.
    No, Joe's Pool Liner Service does not offer warranties.

    Contact information

    unknown, Fox River Grove, IL 60021