Daech & Bauer Roofing

Very satisified

unknown

I am writing this review for my mother because I had to fight tooth and nail with this company on my mother's behalf.  DO NOT EVER use this company.  First problem, they don't stay on schedule.  They didn't even finished the job or seal around the chimney or any area on top the roof.  The day of thanksgiving a few days after they "finished" the job, it started raining.  Water started gushing in the house and all down the walls.  My mother called their emergency line and they refused to come out because of the holiday, and said they would come out the next day.  They never did and water was still coming in the house, so my mom had to call a repair service to come out to stop the water which was another claim to her insurance.  Then daech and bauer wanted to be paid for the completion of their work and wouldn't pay for the emergency contractor that my mother had to pay to come out to fix the roof.  they forced my mother to pay for the job and still to this day haven't reimbursed my mother or her insurance company for work they refused to repair.  They are completely unprofessional and downright dirty businessmen. 

This work was done several years ago and since then I have had to get a new roof and gutters due to a hail storm.  After working with other contractors I realize what a great job they did.  I thought all contractors were going to be like them.  I was wrong.  They did the work on time and did a quality job.  They came when they said they would, cleaned up when finished and the workers all seemed nice.  They missed some roofing nails when they cleaned up but I think it would be impossible to find them all.

We were happy with the results. They were punctual and professional.

Our State Farm rep sent them out to check for roof damage. The crew couldn't speak English. After they finished,
there was an electrical smell coming from the vent fan in the utility room. I removed the fan cover & found they'd dropped a big piece of wood on the fan blade, stopping the fan which is where the electrical smell was coming from. They were hard to get out to the job. The roof itself looks pretty good but I wouldn't use them again. They're just too undependable & I couldn't communicate with them. There also a chance that they put the wrong kind of stove exhaust fan in the roof.

Remove original (1995) 3-tab shingles, ridge vents, plastic pipe flashings, damaged plywood. Install architectural (laminate) shingles, new ridge vents, lead pipe flashings, water/ice shield, new plywood, gutter screens. ---------------------------------------------------------- Initially, we were very impressed with Daech & Bauer. What attracted me to D&B was their BBB rating (which I know, now, is not a very good indicator) and their Angie's List reviews. I was also impressed with D&B's website. The most professional and well-thought-out website I?ve seen for a construction contractor. It included a bio of all the major employees and a company story about the owner. Because of that, I knew who to look for and could put a face with a name when I called their office. Kris, our estimation consultant, came out to do some initial information gathering. He was on the roof for about 30 mins. Some of the other contractors we received proposals from didn't/wouldn't even get on the roof. He came back later in the week and presented us with a detailed pamphlet with photos, diagrams, and measurements of our roof. I was very pleased in the work and detail that went into the estimate. Kris looked at our insurance claim and informed us that our claims estimator may have been short on a few measurements and left some out. He stated he had worked with our insurance company before and would talk to them directly. In two days we received an updated claims adjustment from our insurance company reflecting the new amount. The consultation was so relaxed compared to presentations from the other contractors, D&B was a breath of fresh air. I didn't feel like I was getting a sales pitch at all. I was downright giddy about our selection of roofing contractor and the fact that D&B was almost dead-on with our insurance claim was an added bonus. Then, unfortunately, everything kind of went downhill from there. It all started after our initial down payment on the job occurred. After talking it over with my wife, we decided to upgrade our pipe flashings to lead instead of the standard PVC. No big deal; an extra $90. However, the change order sent to me by D&B was so complicated I got confused on what we agreed upon initially and what was changed between our insurance company and D&B and the upgrades we added in. The change order was almost too simplistic and didn?t explain the charges very well. It almost appeared that D&B was charging us for the same thing twice. Come to find out, that wasn?t the case; however, breaking down each charge in the change order would have saved a lot of confusion. The next issue came with the work start date. We were told at the signing of the estimate, ?2 - 3 weeks?. Given the nature of our roofing problem and the damage our ridgevent was creating, lead time was high on our list of rating/choosing which contractor to do the work. D&B confirmed receipt of our deposit and estimate signing on Nov. 25. We were also told at the estimate signing that we were going to be contacted by a project manager within the next few days to schedule the start date. On Dec. 9, I received an e-mail from D&B providing a ?tentative? start date of Jan. 4. Another failed promise in my eyes. I contacted D&B about the misunderstanding and to make sure our job wasn?t in limbo for 3 weeks while other customers got start dates before us. The project manager responded to my e-mail the same day saying that lead times can be pushed out when dealing with insurance and that should have been explained to me during the estimation process. It was not explained that way to us. We were told that D&B works with our insurance company all the time and there was just some minor adjustments that needed to be made. Another contractor had put a temporary tarp on the roof to prevent further leaking. Due to strong winds around this time, the tarp blew off. D&B came out, same-day, to replace the tarp at no additional cost. This made up for the miscommunication. In dealing with the start date, we really felt like we were in the dark and I would have liked some interaction from D&B between the estimate signing and contacting us three weeks later with the start date of Jan. 4. Jan. 4 came and went due to some inclement weather, mixed in from Nov. 24 and our tentative start date. We were told all work was pushed back further and they would start the following week (Jan. 11). A large construction dumpster was delivered to our home and parked in our driveway (as expected) on Jan. 12. Unfortunately, work didn?t start until Jan. 13. Throw in a coincidental shingle backorder and plywood shortage, the workers ho-hummed for the remainder of the week. The job didn?t get finished in time for the dumpster to be picked up on Saturday, or Monday, Jan. 18 (possibly due to MLK holiday). In all, a ?probable? one-day job turned into an ?actual? one-week job. Technically, the job wasn?t completed until after the gutter covers were put on, which happened on Jan. 20. To be fair, D&B agreed to fit the bill for all the damaged plywood that needed to be replaced for our troubles. I?m not sure how much that would have come out to. I?m assuming a couple hundred dollars, tops. Another strange thing happened during our contract with them which concerned me some. One of the reasons I initially went with D&B was that I found their website to be developed quite well. They had photos of all the employees, a brief biography on the owner and history of the business. They also had information on the products they used and links to their suppliers. Everything changed part-way through their work. I went to their website to find e-mail addresses of the project manager and their layout all changed. Their original website: www.daechandbauer.com was changed to http://roof211.com/index.php. If you run a Google search for ?Daech and Bauer? both websites will come up. However, you can only view a few pages from their previous website and their ?home page? does not work. I began to get scared that I was duped by some scam company or that D&B was bought out. I couldn?t find information about them for a short time and the two websites confused me. I was told later that their marketing manager didn?t like the old website so created a new one to replace it. This was a bad idea in my opinion. The old website was far superior to the new website. If you are going to change a website, take the old one down and completely build the new one before bringing it online. Otherwise, it causes too much confusion. Believe it or not, your customers are getting younger and younger and look to a company?s website for information. I haven?t used a phone book in years. To sum up, I felt D&B lacked some vital communication skills. They seemed organized in a few aspects (i.e. fancy estimate pamphlet, use of technology, e-mail), but extremely unorganized in many other aspects (i.e. failed promises, dates blown, estimate figure structure, etc.). They spent way too long doing a simple roof replacement job at my residence. Spending over a week on a job is not excusable in my opinion. Especially when I have a big-a dumpster the size of a big-a dumpster parked in my driveway for a week. Other contractors promised a one to two day job. If D&B was honest with me from the start, I may not have been so critical in this review and nit-picked every little thing. Our problems with them just seemed to keep piling on, though. My wife and I also found it extremely suspicious that all the ?laborers? were Mexican. Not Latino-Americans, Mexicans. They did not speak English. The senior project manager assured us that their workers were ?legal?; however, I have no way of knowing whether this is true or not. I have no reason to believe it to be true because D&B has provided incorrect information to me on pretty much everything else. We are not racists, however we decided a long time ago that we want to patronize businesses that are truthful and who hire American workers (regardless of skin color or heritage) who pay taxes like everyone else. It's shameful that D&B would save some labor costs

I am pleased with the roof and how well they did. They also cleaned up each day that they were here working. They worked very quickly and they got done very fast. I had no trouble at all with them and I would definitely use them again.