WIPPS HEATING & AIR CONDITIONING

THE REPAIR MAN HAD TO BRING IN TWO OTHER GUYS, BECAUSE HE WAS UNSURE WHAT TO DO AND THEN INSTALLED ONE RELAY WHEN WE NEEDED TWO. I CALLED AND LEFT 8 MESSAGES AND HE PROMISED HE WOULD COME BACK AND NEVER DID. I ALSO PAGED HIM, MENTIONED ANGIE'S LIST AND HE DID NOT RESPOND. THE REPAIR MAN WAS APOLOGETIC AND MADE PROMISES TWICE TO COME BY, BUT NEVER DID.

HE EXPLAINED EVERYTHING VERY WELL. HE WAS ABOUT A HALF HOUR LATE, BUT HE LET ME KNOW IN ADVANCE THAT THIS MIGHT HAPPEN. THE ONLY DISCREPANCY WAS THAT HE QUOTED ME $10/LB. FOR FREON ON THE PHONE, AND THEN WAS GOING TO CHARGE $15/LB. WHEN HE WROTE THE FINAL INVOICE. AFTER I REMINDED HIM ABOUT HIS PHONE QUOTE, HE AGREED TO HONOR IT. OTHER THAN THAT, EVERYTHING WAS ABOVE BOARD AND MUCH LESS EXPENSIVE THAN WE FEARED IT WOULD BE. A PLEASANT EXPERIENCE OVERALL. PAUL WAS POLITE AND EXPLAINED EVERYTHING WELL.

PAUL, THE OWNER, TRIED TO SAVE ME A SERVICE CALL BY GIVING ME ADVICE OVER THE PHONE ON SIMPLE THINGS I COULD FIX; INCLUDING REPLACING THE THERMOCOUPLE. WHEN THAT DIDN'T WORK HIS WORKMAN SHOWED UP WITHIN THREE HOURS OF MY CALL. BEFORE THE JOB WAS DONE, PAUL HAD A CHANCE TO COME BY HIMSELF TO SEE WHAT WAS GOING ON.

PAUL GAVE HONEST ADVICE ABOUT VALUE AND COMPARATIVE PRODUCT FEATURES AMONG BRANDS AND ADD-ONS, SUCH AS HUMIDIFIERS. HE ALSO HELPED FIX A MYSTERY PROBLEM I HAD FOR OVER 10 YEARS W/ANOTHER FURNACE. WIPP IS A CERTIFIED LENNOX DEALER AND ALSO INSTALLS OTHER BRANDS. HE HAS A GREAT BACK UP CREW . I FOUND THE COMPANY ON THE INTERNET AND HAVE USED THEM FOR THREE FURNACES AND 3 A/C UNITS.