Hanson Roofing Inc

Small repair - excellent service

The work was performed. The came a few weeks earlier than schedule since they were in the area.

Everything went well - the response to obtain the proposal, the pricing, the scheduling, and the work itself.

The work was done on time and professionally. Previous contractors had cleared gutters using leaf blowing equipment and leaving a serious yard cleanup to be done afterward. Hanson responded to my request to avoid these sloppy methods. No mess.

Great, and they gave me good advise for keeping it clean going forward.

Hanson is an established company, and did a thorough professional job, and cleaned up completely. They were on time and polite. This is not what you get from many vendors, and most welcome.I'd use Hanson again and recommend them.

Besides a little difficulty in communication during the bid/contract process, Hanson was responsive, professional, and nice. I'd hire them again.

Very prompt whenever I have an issue. They will check up after work has been completed. They always clean up after themselves.

Professsional and caring

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The workers showed up on time and did a very good job.  They repaired the plywood and replaced the shingles they had to take out.  A very good job done well with little fuss.  Can't ask for more.

I called Hanson Roofing on the recommendation of a relative and because they do work for a contractor I have used before, so I was motivated to use them.  Unfortunately, from the very beginning and continuing through to the end, dealing with Hanson was extremely negative.  I called the office to make an appointment, and it took several weeks to get back to me. As I said, they came recommended, so I waited for the call to be returned and because the repair wasn't an emergency. There was just evidence of a minor leak in the roof as evidenced by a small area of water stain in the second floor bedroom ceiling that required attending to.
After the first delay in returning my call and giving an excuse (I'm not debating whether the reason was legitimate or not), I set up an appoinment for an estimate with George. He walked around the house, got up on the roof, did some sketches, took some photos, did NOT go into the attic to examine the roof from inside, and left.  After several days of not hearing from him, I had to call him and ask about the estimate and time frame.  Again, more excuses for not getting back to me, but I finally got the price and date. 
Friday, the day of repair came and went. No crew, no work, no phone call.  I call the office on Monday to ask what happened, and am told the foreman will call me.  He does and apologizes and says they'll be out the next day.  The next day, no crew, no work, no phone call.
Another call to the office, another conversation with the foreman, more apologies, and another promise of the next day.  The next day, two guys show up. I don't speak Polish, so I'm unable to communicate with them about details about the job so I can be sure they know what to do.
They do some work and leave.  A few weeks pass and, on a Friday night, we receive the first rain since the repair. Never before did we have water actually streaming into the bedroom where the stain on the ceiling was, but wouldn't you know it? Now we do! These guys actually made the original problem worse!
Before calling George, I check out Angie's List, which I should have done at the very beginning, and find a highly rated roofer, who, it turns out, another relative has used and recommends. I call him, and in spite of it being a Saturday, he picks up and we make an appointment for the next week.  Then I call Hanson and get George's voice mail.  No Saturday hours for Hanson.  I leave a message for George, half expecting he might check his voice mail over the weekend, but no.
George calls back on Monday morning again apologizing with an excuse for not getting back to me sooner (again I'm not questioning the legitimacy of his excuse) and offers to come out again, this time so he can go into the attic and take a closer look and the problem, and he offers to have the repair re-done at no additional cost.  
Needless to say, I declined his offer to continue this charade and told him after all I went through, I have zero confidence in Hanson Roofing and don't want him or anyone from his company any where near my roof.  My recommendation, call someone else to do your roof repair.
I feel it's necessary to apologize for writing this review, but I also feel it's necessary to be honest about the poor service I received.  

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I have used Hanson for thirty years. This company is spectacular b

Hanson estimated $250 to fix. It was a simple job replacing missing flashing, and they only charged me $140. I originally got an estimate from another roofer for $1500. They said skylight needed to be replaced. I questioned them about needing to replace skylight, and they said when they did work if it did not need replacing it would be about $750.

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They did a great job!

I have used Hanson for over twenty years. They have replaced a roof and performed numerous repairs. NOBODY can beat Hanson for quality,honesty and integrity.

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