EVANSTON LUMBER CO

Don't count on any customer service from this company. We had a house fire and needed new windows. Our insurance company wanted to go with a different manufacturer, but we insisted on Marvin Windows because we were satisfied with the quality of the self-installed windows throughout the two homes we have owned. We ordered from Evanston Lumber because the company near our home (Chicago) was closed. Evanston Lumber is now the only place to carry Marvin Windows. The windows were purchased in mid July of this year, but could not be installed until September, after all reconstruction was completed. All three windows went in fine, but despite all measurement being square, the middle window twisted when being closed. Our calls to EL went unanswered. After 6 weeks, we called the manufacturer, in Minnesota, to ask for help. We were told EL should have called us back within 24 hours. Marvin Windows, not Evanston Lumber sent a rep to our home and resolved the issue within 20 minutes. We are now facing weather-related problems finishing the outside of the window trim. Rubber flashing the vinyl siding do not take kindly to cold weather. The window quality is great. We have one more window to replace in our home. We want it to be another Marvin. But I'll never go to Evanston Lumber again.

I went up to the showroom to look at Marvin Integrity windows. I worked with Ron. When I asked questions, I felt like I was bothering him because I don't know a lot about windows. We figured out that I wanted the Integrity All Ultrex windows but did not have an installer yet. Ron gave me the name of someone who does some work for them. The guy came out and measured and then gave those measurements to Ron and the windows were ordered. Problem was that they were the wrong size and that the installer would not return phone calls or texts. After much back and forth, Evanston Lumber refunded our money and we were able to go elsewhere for properly fitting windows. During the entire process, working with Ron and others at Evanston Lumber was frustrating. We also ordered a new fiberglass back door. The door fits and came as ordered. There were a couple dings in door jam but our installer was able to cover those with molding that matched our new windows from a different company.

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We are really pleased with how the window project turned out. Gary from Evanston Lumber was very professional and has a good attention to detail that was very helpful.

We wanted a "Silestone" stone countertop for our vanity in our new master bathroom. After looking into a couple of local providers suggested from the Silestone website, we went with Evanston Lumber and worked with Kathy Harrer. She provided a quote and coordinated with the installers for measurement and an installation date. She also made sure that we had samples (already did), and if we wanted to see the slab before it was used. We did not feel we needed to see the slab because of the product, so she made sure we knew what would happen if we did not like the slab and had us sign a waiver. She then followed up to schedule the installation, and after the installation to see that all went well. The counter top is beautiful, it was made and installed correctly, and the installers were courteous. We did this all over the phone too, since we knew exactly what we wanted, and it all turned out well. Kathy was great to work with.