ETIENNE VINTAGE HOME & LIGHTING

Sales person was elderly and not the provider.  I was called two weeks later to pick up the lamp.  The cost was $40.00.  The person put on a new plug without informing me--which was not needed.  I refused to pay the amount they asked for fixing what I had asked (a small switch on the cord that probably cost 10 cents) and never talked to the actual person.  They put the elderly lady in a very bad position as a go between.  In the end they did not respond and basically held my lamp hostage.  I had to pay the $40.00 to get it back.

We are in a stalemate.
  I have been buying antiques for 50 years.  I expect some wear and somtimes obvious damage.  But the repaired arm was not pointed out to me.  I thought I was purchasing an intact brass chandalier.  All I ask is to credit my charge card.  I have returned the chandalier.  I  do not wish to business with her for a third time.  My first encounter with her was unprofessional.  I asked  her  to find a missing crystal bauble on another chandalier I purchased from her.  Her initial remark was it wasn't from her store!
If you are interested, I am in possession of the entire email chain.

The lamp was rewired in a reasonable amount of time and for a reasonable price. My only minor disappointment was that the parts were not quite aligned, but the repairman was able to readjust it while I waited. It only took a few minutes. The lady at the counter also cleaned the lamp for me. It looks great, and it is a treasure.

Dropped off lamp and in a week called back to let know work completed. Will call if cost is over $45 so you can approve to have the work completed. Note that the address is incorrect. They are further west on Central on the South side of the street.

Rene could not have been more efficient or helpful, both in managing the repairs and giving me some great advice on a window project we're contemplating. Plus, the work was done in a timely manner and the price was excellent.

Extremely professional and quick.

Good service, reasonable prices. Would definitely use again.

Etienne did a great job with the wiring and socket. They weren't able to help me with the shade, but they recommended the names of two different shops that they felt would quality, reputable assistance with shade replacement. I'm not too familiar with pricing for this type of repair, but the cost seemed reasonable. The only recommendation I would make to them is to make sure the customer understands their policy upfront for holding finished items only 5 days. I wasn't aware, and when I was not able to pick up until the 6th day, they were a little stressed.

ETIENNE IS FABULOUS. THEY DIDN'T HESITATE TO SAY THAT THEY COULD ACCOMPLISH THE TASK. THEY TOOK GREAT CARE WITH MY LANTERN. THE QUALITY OF THE WORK IS YET TO BE TESTED, BUT IT LOOKS REALLY GOOD FOR NOW! THEY ARE GREAT WITH CUSTOMER SERVICE, CALLING BACK WHEN THE PROJECT WAS COMPLETE.

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