Comcast Evanston

Trying to deal with their customer service at my old place when I had service issues you would end up with a person and he wouldn't answer anything except what their script on the screen tells them. So I had some issues with that. The guy who actually came to do my move-in package just hooked me up. He said he wouldn't run extra wire because that would be an extra service. I just didn't want to deal with them. I got hooked up okay and then I had some issues getting my box working correctly. I had to replace one and then going to their service center, there was like one service center in my whole area. It's like going to the DMV, it was so crowded. I'm like, "Oh, in the future I will mail back equipment. I will never go into this place again." So, they're just okay. You go there and take a number, I waited like 45 minutes or more to exchange a box. I am locked into a 2-year contract to get a cheaper price on my bundle. For my internet and my cable and my phone bundle together it's $132 a month. They are in line with other provider's packages around here. Sometimes they are slow, sometimes they have brief outages. You've got to deal with their phone support. Years ago, they didn't show up for two service calls where I took the day off and I called. Finally somehow I got from someone in India to like a supervisor in my local area. I'm on the phone and they're like, "What's your contact phone number?That's not what they have listed." I'm like, "But it's the number listed on my main account." Because they typed in my contact phone number wrong, I never was getting their phone call to confirm, so they kept canceling my appointment. I'm like, "Really? The other support people couldn't have asked me that?" But, the more recent experience hasn't been as bad. I think he was on time. They were not being helpful with explaining to me about if I needed new wiring. He seemed to think like I would have to get another company or something, which I don't think is true. I got the impression that the Comcast guy didn't want to deal with it. In my old place, I got one guy who was older and he was excellent.

Internet maybe a little faster but we lose connection about as often as we did with AT&T. Still some static on one of our landlines. so, overall not a big improvement. Maybe due to the infrastructure in our south Evanston neighborhood.