Apelian Carpets & Orientals Inc
About us
Hey neighbors! We are Apelian Carpets & Orientals on Central Street in Evanston. We have been family owned since 1946. We offer services ranging from carpet installation, carpeting cleaning, furniture cleaning, flooring installation, rug installation, rug cleaning, and rug repairs. We also sell area rugs, and oriental rugs from Bashian, Karistan, Couristan and many other brands. We also sell more affordable options including our remnant area rugs and runners. We make them from leftover carpeting and bind them into different sizes of area rugs or runners. If you need a pad for your rug we are always happy to make a pad for you. We pride ourselves with quality as we only sell the best brands, and we always try our best to take care of all of our customers. Feel free to come in the store and browse! If you have any questions then call us at 847-328-9500, or email us at [email protected]. We just launched our new website! If you don't have time to come in the store or if we are closed then no worries! Go to apeliancarpets.com. We listed all of our area, oriental, and remnant rugs for sale. You can order online and pick it up in the store or we can deliver it to you for free! In the early 70’s sons George Stanley and Garry Apelian came into the business as the third generation. Apelian still takes great pride in their cleaning department. The original building built in 1946 is now our cleaning plant behind our showroom. Our cleaning crew has many years of experience and friendly personal service. Our unique sales staff gives personal service to each and every customer. There is no middleman at Apelian. Each customer’s salesperson knows the details of the project from start to finish.
Business highlights
Services we offer
Broadloom Carpet, Ceramic Tile, Custom Rugs Carpet & Furniture Cleaning, Handmade & Machine-made Area Rugs, Laminate, Repair & Restoration of Area Rugs, Solid & Engineered Wood
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 13% | ||
| 0% | ||
| 3% | ||
| 6% |
I also had some dirt at the edges of my white carpet in the dining room.
I had a few spots on some wool carpet, and another white carpet.
They cleaned all of these things and my upstairs hall carpeting, and it all looks so good now.
The cleaning guys did a great job and were extremely prompt and professional.
I also have 2 wool rugs from Apelian that I got for a good price and I like very much.
I would recommend them.
Even after I personally stopped by the store on multiple occasions and asked to speak with the owner or his son with copies in hand of invoices and estimates of cost to replace the marble that had been provided by the interior designer who helped us find the original, NOT ONE follow-up communication to repeat, NOT ONE PHONE CALL IN RESPONSE, NOT EVEN AN APOLOGY ARRIVED, AND EQUALLY AS OFFENSIVE, I WAS IGNORED BY THE OWNER WHO DISAPPEARED WHEN I VISITED THE STORE AND ATTEMPTED TO SPEAK WITH HIM.
Because I am the executive director of an integrative cancer treatment center, my available hours are extremely limited, but I continued to pursue whenever an opportunity to drive to the store was plausible. My final encounter was shocking! In very insulting, rude tone I was dismissed with a comment to the effect, "This issues is two years old now," particularly shocking since i had made many, many attempts in the preceding time, hoping for some responsible, thoughtful conduct in response to the damage they had caused.
Although I did not select Apelian based on recommendation of Angie's List, since I have a membership and trust the Angie's List recommendations, and when I saw Apelian mentioned in the monthly catalog, I felt it imperative to describe my experience. At this point I fell Apelian deserves the word "reprehensible" and merits on place on your list on which I continuously rely with full confidence. In fact I regret but Apelian belongs in your Penalty Box.
Sadly, Apelian did a good cleaning job, but I would caution anyone with any valuable piece in your home against allowing Apelain to clean any carpets and definitely not if its's necessary to move any furniture or furnishings if necessary to remove a carpet or rug for cleaning. I'm confident that there are other good carpet and rug cleaning services in Evanston that have responsible business practices and are respectful towards their customers.
I have no complaints.
I do know one of the owners, but that doesn't take away from my review.
They are very responsive, keep their appointments, and they are very family oriented business. They are very polite as well. I have used them 5 to 6 times. They do not soak the carpet and they come with a machine and it dries quickly.
UPDATE 4/19/2014
I will be calling them soon for spring cleaning of w-to-w carpeting and a couple of Oriental rugs. They are so careful with my carpets AND furniture! The same team has been coming out for 5+ years. So I know they treat their employees as well as their customers.
George Sr. came to the house, took some measurements, and disused some options.
We followed up with a visit to the showroom, and confirmed our carpet choice.
Within two weeks we had new carpeting.
They also cleaned our oriental rug - very happy with the results.
Licensing
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