Apelian Carpets & Orientals Inc

They're very nice and very like low pressure. Their prices are pretty good. We just, I don't know, for whatever reason, we just haven't ever ended up using them. We didn't end up having that runner installed on the stairs, so it's not like we went with another company instead of them. I thought their quote was reasonable. They're nice, they're a family run company, prompt responsiveness. Their price was pretty good.

My white stairs were very dirty after emptying everything from a very dusty attic. I also had some dirt at the edges of my white carpet in the dining room. I had a few spots on some wool carpet, and another white carpet. They cleaned all of these things and my upstairs hall carpeting, and it all looks so good now. The cleaning guys did a great job and were extremely prompt and professional. I also have 2 wool rugs from Apelian that I got for a good price and I like very much. I would recommend them.

I had contracted Apelian to clean certain area rugs/carpets and emphasized that removing the dining room carpet would require 3 to 4 men. I offered to cover any additional cost since 2 men would not be able to lift the heavy 10 ft marble top of our dining room table. Disregarding my insistence, Apelian sent only 2 men to replace the rug which of course required lifting the marble dining table top. Needless to say, the beautiful marble table top -- given to my husband and me by my parents as a wedding and house gift -- fell and broke. I immediately called Apelian, described what had occurred, offered photos to show the table broken in half, and asked that they either arranged to find a new marble table top -- although i feared that this Rose Italian Marble, bull-nosed solid 10 foot piece would be difficult to find - or cover cost for a new one. Not a single follow-up to my requests for their solution, not even a polite phone call in response to my great distress came even after 3 more phone attempts immediately following the breakage. Only once a month later was I told by someone on the Apelian staff how sorry he was, that he would contact the claims department regarding their insurance as well as their attorney about covering table replacement or replacement cost, and then he would get back to me. Still, no return call. Even after I personally stopped by the store on multiple occasions and asked to speak with the owner or his son with copies in hand of invoices and estimates of cost to replace the marble that had been provided by the interior designer who helped us find the original, NOT ONE follow-up communication to repeat, NOT ONE PHONE CALL IN RESPONSE, NOT EVEN AN APOLOGY ARRIVED, AND EQUALLY AS OFFENSIVE, I WAS IGNORED BY THE OWNER WHO DISAPPEARED WHEN I VISITED THE STORE AND ATTEMPTED TO SPEAK WITH HIM. Because I am the executive director of an integrative cancer treatment center, my available hours are extremely limited, but I continued to pursue whenever an opportunity to drive to the store was plausible. My final encounter was shocking! In very insulting, rude tone I was dismissed with a comment to the effect, "This issues is two years old now," particularly shocking since i had made many, many attempts in the preceding time, hoping for some responsible, thoughtful conduct in response to the damage they had caused. Although I did not select Apelian based on recommendation of Angie's List, since I have a membership and trust the Angie's List recommendations, and when I saw Apelian mentioned in the monthly catalog, I felt it imperative to describe my experience. At this point I fell Apelian deserves the word "reprehensible" and merits on place on your list on which I continuously rely with full confidence. In fact I regret but Apelian belongs in your Penalty Box. Sadly, Apelian did a good cleaning job, but I would caution anyone with any valuable piece in your home against allowing Apelain to clean any carpets and definitely not if its's necessary to move any furniture or furnishings if necessary to remove a carpet or rug for cleaning. I'm confident that there are other good carpet and rug cleaning services in Evanston that have responsible business practices and are respectful towards their customers.

It went very well. The carpet layers were excellent. George Jr. helped us pick out the carpeting and I wanted to make sure the carpeting was not lower than the tiling already installed, he came out and checked personally once. The guys putting the carpeting in advised me and really did a great job to make sure my concerns were addressed. They moved the furniture from room to room, I can not say enough nice things. They did not damage anything, I would recommend them. They came on time.

Everything went fine, the sales person was very nice. She showed up when she was suppose to and then we went to the showroom and placed our ordered. They took out the old and put in the new and we are very satisfied. We selected the date we wanted the carpet and requested they call us before coming which they did.

Apelian Carpets & Orientals Inc is great.

I got very terrible, terrible service from Apelian Carpets & Orientals Inc. Instead of cleaning my rugs, they made them worse. They had big yellow spots on them. So I called them and they came back to pick it up again. It was even worse after the second time. One rug was completely ruined. They're so bad, there's nothing we can do now. They were not responsive to my needs. They tried to tell me it was worse before they cleaned it, but that's absolutely not true. There were no yellow spots before. There's nothing they can do about it. I want them to do something about this.

Everything was great! I have no complaints. I do know one of the owners, but that doesn't take away from my review.

Apelian was prompt and courteous in pick up and delivery, did a beautiful job of cleaning the rug and replacing the dog-chewed fringe on one side.

They did a fine job. I would use them again and recommend them as well. I did get a bid from someone else but it cost more and was cheaper material. So I decided to go with Apelian Carpets & Orientals.