AMERICAN EAGLE SERVICE CORP

"IN THIS CASE, THE MEMBER WAS AN INDIRECT CLIENT. OUR CLIENT WAS THE MEMBERS HOME WARRANTY INSURANCE CARRIER. SHE IN HER OWN WORDS FILED A COMPLAINT WITH HER INSURANCE ABOUT A LEAKING RADIATOR. THIS IS WHERE THE WATER DAMAGE CAME FROM, WHICH IS THE BASIS OF THIS COMPLAINT. OUR INSPECTION OF THE PROPERTY CLEARLY SHOWED THE SOURCE OF THE WATER DAMAGE WAS TRACEABLE TO THE ORIGINAL COMPLAINT OF A RADIATOR LEAK IN THE LOCATION IT WAS IN BEFORE WE MOVED THE RADIATOR. IT OFTEN TAKES A COUPLE DAYS FOR THE FULL EXTENT OF WATER DAMAGE TO SHOW AFTER WATER LEAKS. THIS MAY BE WHERE THE MEMBER HAD SOME CONFUSION ABOUT THE CAUSE AND SEVERITY OF THE DAMAGE. WE HAD SUBMITTED OUR WRITTEN REPORT WITH SUPPORTING PICTURES TO THE INSURANCE CARRIER AND RESOLVED THE CASE TO THE SATISFACTION OF OUR CLIENT WITHIN THE LIMITATIONS OF YOUR MEMBER'S CONTRACT. ADDITIONAL DISPUTES SHOULD HAVE BEEN DIRECTED TO THE INSURANCE CARRIER AND NOT US. WE EVEN WENT BEYOND WHAT OUR CUSTOMER (THE INSURANCE PROVIDER) ASKED; AGREEING TO REPAIR AND REPAINT WATER DAMAGED DO TO A LEAK THE CLIENT CLEARLY STATES WAS PRESENT BEFORE WE ARRIVED AT HER HOME."

"THE OWNER IS CORRECT THAT IT TOOK 3 VISITS TO STOP THE TOILET FROM LEAKING. THERE WERE MULTIPLE REPAIRS COMPLETED AT THIS PROPERTY BY OUR COMPANY WITH THIS ITEM BEING THE ONLY PROBLEM. WE DID APOLOGIZE, AND SAW THIS MATTER THROUGH TO COMPLETION WITH THE INSURANCE COMPANY. WE DO OUR BEST TO MINIMIZE THESE PROBLEMS AND ALWAYS TRY TO DEMONSTRATE RESPONSIBILITY BY CORRECTING ANY ERRORS. IN THIS MATTER, RESOLUTION WAS COMPLICATED BY THE INVOLVEMENT OF THE INSURANCE THE COMPANY. AS THEY ARE OUR PRIMARY CUSTOMER, WE OFTEN HAVE TO FOLLOW THEIR DECISIONS TO CORRECT PROBLEMS AS THEY ARISE AND ARE OFTEN UNAWARE OF THEIR FINAL DECISIONS. WE REGRET THE POSTING OF THIS ON YOUR WEBSITE AS IT PORTRAYS OUR COMPANY AS IRRESPONSIBLE WHICH IS FAR FROM THE TRUTH."