Promar Exteriors

They agreed to install one product but gave us another. The contractors did not speak much English so my husband had to tell them what needed to be done. They tried to cover up a rotten board rather than replace it. He made them take out what they installled to replace he board.

Many things went wrong after we signed the contract. 1) We asked for a full construction window and was given replacement door. 2) There was a rotten board that needed to be replaced instead they had just covered it up. It was very difficult to get the installers to remove the board and replace it as they did not speak much English. They were very irritated that we asked to replace the rotten board and did not want to. If I had not been home they would have left the rotten board. 3) The interior casing was not stained prior to installing and they damaged it while nailing it up. They left it for me to fix. 4) The exterior casing was to match our current but they used white. When we asked them to fix it again they were irritated. We were told read the contract that it said white yet the contract said white - match. They did fix it but again if I had not been home they were going to cover up the casing rather than removing what they had installed making it much larger than the other windows. If you choose to use them make sure you have every detail in the contract and that you are home when they are installing. I will never use them.

I called Promar to inquire about some roofing work on the top of our building's stairwell. Rather than taking the time to understand my request, Promar insisted that I needed to have the entire roof replaced. This is despite me telling them I worked with another roofing company and just had an annual checkup completed, as well as the fact that the roof is not showing the kind of cracking and wear that Promar insisted it must be. This phone call ended with the individual at Promar hanging up on me. Promar was clearly looking for a cash grab, rather than trying to understand their prospective client's needs. This is the most unprofessional behavior I've experienced in looking for roofing and exterior work. As a follow up, we had a quality company come out, listen to our needs, and do an excellent job. When I described Promar's behavior, they were surprised. They confirmed what our other roofing company had said; that our roof was fine. Further confirmation of Promar looking to take advantage of someone.

The final product was excellent. The Promar team installing the siding (Jake and team) performed quality work, walked us through every step of the install process, and were very receptive to questions and minor adjustments requested to provide us with the finished product we desired. Our sales representative, Rick, kept open communication, was reasonable with requested changes, and was transparent throughout the process. Their estimate was at or below similar estimates we received in the area. Would use Promar again and recommend to others.

The insurance covered most of the cost. 

They don't call me back when I call them. 

They did nice work. It took them a day. They came back the following day to put the gutters on.

It was pretty good. I would definitely use them in the future.

unknown

Promar Exteriors replaced the siding on my home and garage. They also replaced my gutters and installed new windows on the front of my home. I was very impressed that they installed new windows and we couldn't even tell there had been any construction done. The finished project looked great, and they were able to complete all the windows in 1 day. When we had a small mechanical problem with the window, they came the very next day to replace the same. I would highly recommend Promar Exteriors if you're looking for new windows.

We couldn't be more delighted with the price, quality, fit and finish of our new Simonton Reflections windows.  I can't say enough about the installer; as he was excellent and very detail oriented.  We are tough customers to please and every inch of the installation was above and beyond perfection.  We had a bump out window installed in our kitchen and discussed the outcome in depth.  When it was completed we were more than just thrilled.  Every day when I wake up in the morning and come into my kitchen I thank the folks at Promar.  Guests that come into our home describe our kitchen window as a work of art or a painting....it just frames our view in such a lovely way.

They did good work and they were attentive. They were fine.

I like their professionalism and the work that they did.

They showed up on time, they did the work and they left the place clean. They did a great job with the siding.

They were fine. I had no problems with them. They did a very well, decent job. They were very professional, they cleaned up after themselves, and they did a very good job.

INSTALLERS WERE EXCELLENT. DID FINE WORK AND LEFT NO SIGNS OF HAVING BEEN THERE. FOREMAN (JERSEY sp) AND INSTALLERS ARE THE BASIS FOR THE HIGHER RATING THAT I AM LEAVING.
Needed rush job, got promises from the salesman, but installation was 7-10 days later than promised, which was enough to put the rest on the projects on hold and delay moving in. I contracted with Promar based on the promised delivery schedule. A local outfit was a little lower in price, but I needed the promised delivery/installation. It turned out that I could have gone with the local guys after all, considering the actual, delayed delivery/installation. Jersey remeasured for the windows at the 11th hour, and saved the day since the wrong sizes were being sent to the distributor on the deadline (that evening) to get the promised delivery.
I had serious issues about the aesthetic quality of the windows. They were messy with silicone, and had vinyl scrap adhered to the surfaces. In addition, the stops were all popping out every time I moved a sash. They were also being chipped by the lower sash movements. I was convinced that I had "seconds". The salesman did not get back to me after I called him and virtually disappeared and never returned my calls. I handled things on my end with Simonton and got replacement stops and learned how great the Mr. Clean Magic Eraser WORKS on vinyl windows. Solvents are a no-no. (The distributor did contact me and came by, but he was offensive and I carried on without him. They were communicating, they protest, but without my knowledge because they didn't include me - she who is waiting for action.)
Bottom line is, the installers really know their stuff. Salesman, not so much. Rely on the crew and foreman for the work. Getting the foreman's contact information might be better for any resolution needed after the fact. The salesman thinks his work is done - he got the order! And then he is gone and you are forgotten. If I could contract with just the crew .... I would do so.

They were very responsive with my quote. I had an existing relationship with a vendor that was already doing work on the house and he quoted it very competitively. So it was mostly due to convenience that I didn't go with them. Their quote was reasonable though. I would surely use them again for another quote in the future.

They came out and gave me a reasonable quote to do gutters and fascia on our house. We have not had the work done yet due to illness. They were very nice and responded quickly. |

Very well.
The work look professionally done.
The only thing that I was dissatisfied with was that the clean-up could have been better.

Again, we went with another provider, but I would not hesitate to recommend Promar to other folks.  Rick seems to really know what he's doing.

Pleased with the results and the speedy service.

Luke showed up to give an estimate for new roof and gutters.  He provided brochures and had examples of the products in his truck.  The estimate was clear and broken down to show the various options and costs of each.  I did not use Promar because I felt the representative from one of the other companies was more knowledgable. 

---

---

     Rick was my salesperson, and was a pleasure to deal with. In the end, most everything turned out as expected. However, there were some mix-ups along the way, and two problems that were never attended to. 

     Unfortunately, I became overly distraught over one mix-up in particular, which caused enough animosity between good-natured Rick and myself so that I now prefer to go through Angie's List than to call him, again, directly.

     The mix-up that caused me to lose my temper involved a chimney surround, which was not part of the insurance claim, and led to a miscommunication between Rick, the workers, and myself. The workers tried harder than they should have to make the chimney surround fit...by removing a portion of my existing cinderblock chimney. I did not approve of how they decided to do this, but in the end, the problem was corrected to my satisfaction, but there remained a dispute over what Rick thought was fair and over what I thought was fair regarding the cost of correcting the problem. I think no one in particular was to blame, and it was just one of those things. This is NOT one of the issues I am asking Angie's List to help with, although it may explain why the other problems were never fixed.

    The problems I still have are these: On the house that needed new siding, there was a bottom strip of the old siding missing in the gangway. It came off years ago and was never replaced. When the Promar siding installers came, they assumed that that one bottom strip that was off was that way by design, and so when they installed the new siding, they copied the way the old siding was, leaving that one piece off. 

     Also, when the roofers came, they somehow accidentally cracked off the corner of my bottom cement stair with either their equipment or a shingle bundle, I'm not sure which. 

     I told Rick about this, and he said he would talk to Darius, his partner, about seeing what could be done. I told him there was no hurry, but that was back in June, and I'm quite certain they by now have forgotten all about it. 

     I'm not expecting a dispute from Promar about fixing these two minor issues, as I believe they genuinely forgot, and, not wanting to encounter even the slightest amount of perceived conflict over our past disagreement regarding the chimney mishap, I have not called to remind them.

     All in all, I was happy with the quality of their work and would recommend them to anyone, and even use them again in the future, myself. The low over-all grade is temporary and necessary in order for Angie's List to contact them on my behalf. Once they come back out and correct these two problems, their grade will be restored.

---

---

The siding and skylights looks great and the staff work for Promar are professional and polite. Their price is quite reasonable and  the work quality is excellent.
I have nothing but good things to say about them. I would recommend them for any exterior jobs around the house.

The new windows look great and frame color(tan) is well-matched with our exterior siding. They gave me a free estimation. The quote process was quick and the price was reasonable. They ordered windows and installed only in 10 days. The installation crew(2 people) did a great job. They were professional and cleaned up after themselves. They showed up early in the morning and finished right on time. I am very happy with new windows and highly recommend them.

Promar is one of the four quotes I have got. He was the guy that I need to really call back. He was one of the first guys that I got a quote from two or three months ago.

I couldn't be happier with Pro Mar Exteriors. After hearing and seeing all of the contractor nightmares out there, I tried to choose as carefully as possible. We just had all new windows, siding, soffit, fascia, gutters, and downspouts installed. To begin with, their quotes were definitely the most reasonable, and for good materials. They were responsive from beginning to end and available via phone and email. Any time I had a question or concern, it was immediately answered or addressed. The installers were some of the hardest working people and really took their time to do it right. The house turned out beautifully and so far we are beyond happy with the quality of workmanship and the aesthetics. I strongly recommend them.