Lima and Jose Landscaping Inc

Giving them an "F" based on their follow-up. Their follow-up is awful/non-existent. I have a problem with my sod and due to this problem I contacted Jose write after (about 1 day) the work was performed and let him know. Jose said - don't worry you have to give it a few weeks, I said: "can you at least stop by and take a look", Jose says: "I will wait a few weeks, trust me". A few weeks go by and the sod is still not in good shape at this point Jose does not answer my call. I have to call him multiple times over multiple weeks to finally get a hold of him. Once I get a hold of him (after I feel like I am stalking him), he says ok, I will stop by on Saturday morning. Saturday morning comes and Jose is a no call, no show. I call him and text him on Saturday and only to get no response whatsoever. I even told Jose over text: "I know I have a problem with the sod, if I have to pay you additional to maintain/save the sod that if fine just please stop by, take a look and let's discuss options." It is very frustrating that I spent close to $4000 and I can't get them to follow-up when there is a problem.

.

I like working with them because the owner is always around. He is responsive and sharp. He is always on site, somewhere in the area. So, if I need to see him or want his team to do some work at the last minute, they can always track him down. Their prices are better than the others.