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Terminix - Elmhurst -Termite & Pest Control

4.0(
185
)
Batt, Rolled or Reflective Insulation Install or Upgrade, Pest Control - Rodents, Blown In Insulation Install or Upgrade,

About us

When pests or termites move in, you want the ultimate weapon to take them out: Terminix, America’s leading provider of termite and pest control. It's no wonder more than 2.7 million customers trust us to protect their homes and families from the havoc that unwanted intruders can create. You can look to us for a wide range of services to protect your home top to bottom, inside and out: Insulation Service, Moisture Control Solutions, Rodent and Wildlife Service and more. We can even help you win the fight against the bite with our revolutionary Mosquito Service. Don’t trust your home to just anybody. Go big. Go strong. Go Terminix. Protector of home since 1927.

Business highlights

98 years of experience

Services we offer

Residential and commercial ant, baiting systems, exterminators, mice, pest, prevention treatments & attic insulation., termite and bed bug control

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.0185 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
58%
4
16%
3
8%
2
7%
1
12%
Write a review
Showing 1-25 of 185 reviews
Lawrence G.
Sep 2018
1.0
$200
I have been a long standing client with Terminix for bug and rodent control, and was extremely happy with the service until now. 1) I received an email from Terminix for a free termite pest inspection, which was timely as I needed a termite inspection report for a VA Military Home Loan refinancing. I scheduled the free inspection through the email link and received a confirmed appointment email for 9/1. However, the representative never showed. That night, I went back into the email link and rescheduled for 9/6. 2) On 9/6, the representative (David G.) arrived. At the door, I immediately showed him the free inspection email to confirm that I was going to receive the inspection and a termite report for my VA Military Home Loan at zero cost. David informed me that the VA inspection was not free and accused me of trying to scam him, which was extremely disrespectful and not how I would expect to be treated as a customer. This was very poor treatment. 4) David informed me that though the VA inspection and the free termite inspection are the same exact thing, he had to charge me $200 if I want to receive a copy of the inspection report for the VA. However, he conveniently had the ability to wave the $200 fee if I enrolled in their >$1k annual termite protection insurance. I do not agree with high pressure sales or ultimatums, so I paid the $200 fee (though it should have been free) to receive the inspection report. 5) It is now 11 days later and I am still without the report and not able to close on my refinancing without it, plus I am out $200. 6) I contacted the Terminix 800# several times to obtain the report status and the agent has attempted to call the local branch, but says the local branch cannot be reached. I attempted to escalate to the corporate number with Service Master, but they too say they are unable to reach the local branch. I am now left having to try to find another pest inspection service, so I may close on my VA military home loan, while also being out $200 which should never have been charged to me in the first place. This is no way to treat a military veteran and certainly not how they should be treating a long standing client. Beware of their Pest Inspection Bait & Switch Fraud.
Josephine M.
Aug 2018
5.0
The young man was professional, respectful and thorough. Grading for quality, punctuality and professionalism goes to the worker not the company.
Response from Terminix - Elmhurst -Termite & Pest Control

"We love when our customers are satisfied! Thank you for sharing your comments regarding a member of the Terminix team. -Lena"

George K.
Oct 2017
5.0
Yes, I recommend this pro
$350
Fine. Still on an annual contract
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for sharing your Terminix experience! Please do not hesitate to contact us should you need additional assistance at 1.844.251.2164. -Lisa O."

Yolanda P.
Sep 2017
4.0
Yes, I recommend this pro
$119
I plan to keep using them. When they first came out they didn't give me any explanation about the kind of chemicals they were going to be using in my yard.
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for sharing your Terminix experience on Angie's List! Please do not hesitate to contact us should you need additional assistance at 1.844.251.2164. -Lisa O."

TIMOTHY E.
Aug 2017
4.0
Yes, I recommend this pro
They're here regularly. They're here quite frequently. We have a subscription with them. We pay them twice a year or something like that. Why we do like them is they do a healthy mosquito control. It's just natural products so it safe for pets and kids. We like that. The real issue we have with them is they are so big as a corporation their bureaucracy only allows them to come once a month. However they will come more frequently, but we have to initiate the visit with one-off scheduling. They come regularly monthly as part of the service, but we have to chase them down to come more within that month if we need more help with ant or mosquitoes or whatever the case may be. That's what's crazy. They can't set up a weekly visit or a bi-weekly visit. We have to call and chase them. Then they'll come on that scheduled day every month that's already in their system. We have to chase them. That's the punctuality thing and the responsiveness thing. It just seems odd. They only auto-schedule one a month. They don't do any more frequent than that. We have to chase more frequent. They're happy to come when you call and chase them and have to wait for 5 minutes on call with some central call service because it's such a big company. Once you reach them and schedule it, they're fine, but it's quite an ordeal to get them to come and send someone.
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for sharing your Terminix experience! Please do not hesitate to contact us should you need additional assistance at 1.844.251.2164. Thank you!- Lisa O."

Virginia R.
Jul 2017
5.0
Yes, I recommend this pro
$80
If something happens you can always call them back out.
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for choosing Terminix. Please do not hesitate to contact us should you need additional assistance at 1.844.251.2164.- Lisa O."

Gianna W.
Jul 2017
4.0
Yes, I recommend this pro
Ants no longer a problem after 2 quarterly sprays
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for allowing us to treat for your ant problem. Please do not hesitate to contact us if you have any additional pest control concerns. -Lisa O."

Richard M.
Jun 2017
4.0
Yes, I recommend this pro
It works quite well.
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for allowing us to treat your home. -Lisa O."

Louis C.
Jun 2017
1.0
$450
Their representative came twice, and nothing was done. I wouldn't recommend them at all!!!
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for posting your experience on Angie's List! A copy of your review has been sent to the attention of the Manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced. If you have any additional questions or concerns, please contact us toll free at 1-866-869-2273 and select option 3. Thank you again, Executive Services Department"

Kausar K.
Jun 2017
1.0
No show for 2 appointments in a row.
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for posting your experience on Angie's List! A copy of your review has been sent to the attention of the Manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced. If you have any additional questions or concerns, please contact us toll free at 1-866-869-2273 and select option 3. Thank you again, Executive Services Department Terminix International"

Driko D.
Jun 2017
5.0
I wanted to try something different. I think pest-control, their business model is not something I like. I’m not a huge fan of the business model.
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for being a Terminix customer. -Lisa O."

Larry K.
Apr 2017
1.0
had to call three times to setup an appointment. technician never came. could not call local facility. all calls routed to call center where representative could not respond to my concerns. my advice, find a local reputable company. forget Terminix
CARMEN H.
Mar 2017
5.0
Yes, I recommend this pro
$350
There were termites in the house and when he came out we found they were in the soil. They had probably been in that house for some time. The guy was thorough and he explained everything. He showed us what all he was doing and where he was treating everything. The stairs were concrete and he even drilled holes and put treatment down in the stairs. It was great.  The guy was calm and explained things to me. He showed me what to look for in the future and I feel I am well-versed if I ever run into that situation again. For the time that he spent and the work that he did I think his price was reasonable.
MYRNA G.
Dec 2016
5.0
Yes, I recommend this pro
Well if they've ever had to come back out, it's done willing and etc..., and they take care of the problem.
MYRNA G.
Dec 2016
5.0
Yes, I recommend this pro
.
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for contacting the Terminix on Angie's List. If you're having an issue with the Pest. Please give us a call, and we will be more than happy to assist you. - Lena Thank you again, Terminix International"

Jason V.
Oct 2016
5.0
Yes, I recommend this pro
Really good. I have reoccurring services with them.
Jason V.
Oct 2016
5.0
Yes, I recommend this pro
Really good, I have reoccurring services with them.
Bruce V.
Sep 2016
1.0
$1,100
I initially had them. It has had to be a cancellation opportunity when I used this. I can tell you the worst. They didn't come promptly. They came the next day. Secondly, the price was at least five times higher. They told me something which happened to this intro which is that traps are worthless, didn't kill any mice.
Edward D.
Sep 2016
4.0
Yes, I recommend this pro
$96
I would say give them a try.
Zane C.
Aug 2016
2.0
$93
They said that I had a regularly schedule visit for Monday 8/25. I said I need someone sooner as I have ants coming into my kitchen. They said the earliest they could get someone out was Thursday 8/11. With a frustrated sigh and resistance, I yielded that this was the best they could do. After playing defense and my own offense with the ants for several days, the time period came on Thursday and no one showed up. I called later on Thursday and the agent said he left two voicemails and emails with the local operators trying to find out when they could come out and for them to contact me. I called again mid-day Friday after no one called me and said I needed to speak with someone to get a appointment before the end of the day or I would be cancelling my service. It is now Monday evening 8/15 and never heard from them. I just cancelled my service. At $93/qtr, I expect much better customer service. I am tired of wasting my time (hours) on the phone with them when they never bother to show up or call back/explain/reschedule. They would have to pay me for wasted time before I would go back to them.
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for posting your experience on Angies List! A copy of your review has been sent to the attention of the Manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced. If you have any additional questions or concerns, please contact us toll-free at 1-866-869-2273 and select option 3. Thank you again, Terminix International"

Kimberly Y.
Mar 2016
1.0
Yes, I recommend this pro
They never performed the promised services.
Shannon B.
Jan 2016
4.0
Yes, I recommend this pro
$1,300
unknown
Brian G.
Nov 2015
1.0
We recently discovered we have termites. On 11-6 we called Terminix to come out for their free quote, they said they would be out Monday 11-9 between 4 and 6. They never called and never showed. On Wednesday 11-11 I called and complained. They apologized and said they could come out 11-16 between 4 and 6, and that they turned our file over to the regional manager so it wouldn't happen again. Like a dummy, I agreed AGAIN to have them come out. They didn't show up again on 11-16. Two days later on Wednesday 11-18, I had a missed call that the inspector was in my driveway wondering where we were. Apparently appointments mean nothing to this company or they have enough business that they don't need new customers. Either way, I wouldn't use Terminix if they said they would come out and do it for free. There used to be something called customer satisfaction. Terminix just doesn't care.
Response from Terminix - Elmhurst -Termite & Pest Control

"Thank you for posting your experience on Angie's List! A copy of your review has been sent to the attention of the Manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced. If you have any additional questions or concerns, please contact us toll free at 1-866-869-2273 and select option 3. Thank you again, Executive Services Department Terminix International"

Colleen D.
Nov 2015
5.0
Yes, I recommend this pro
$150
unknown
Dale C.
Oct 2015
2.0
The chemicals they were using were not effective for the inside of the home.
...
Showing 1-25 of 185

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FAQ

Terminix - Elmhurst -Termite & Pest Control is currently rated 4.0 overall out of 5.
Terminix - Elmhurst -Termite & Pest Control accepts the following forms of payment: CreditCard
Yes, Terminix - Elmhurst -Termite & Pest Control offers free project estimates.
No, Terminix - Elmhurst -Termite & Pest Control does not offer eco-friendly accreditations.
No, Terminix - Elmhurst -Termite & Pest Control does not offer a senior discount.
No, Terminix - Elmhurst -Termite & Pest Control does not offer emergency services.
No, Terminix - Elmhurst -Termite & Pest Control does not offer warranties.

Contact Information

655 W Grand Ave, # 150, Elmhurst, IL 60126

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