Helping Hands Maid Services
About us
Helping Hands Maid Services, is your professional aid to any cleaning needs. We have been cleaning residential homes since 2003, and now confidently offer commercial cleaning services in addition to others. If your moving cleaning up after is often the last straw for your stress. Let us sweep and polish your house, you take care of yourself. If your carpets need cleaning we will have your house looking like new. Call us today to schedule your services. Working hours: call for appointment availability
Business highlights
Services we offer
Residential house cleaning- all rooms, bathrooms, commercial office cleaning, kitchens, laundry/ ironing, model home cleaning, move in/out cleaning, new construction/remolding cleanup & green cleaning., rotational cleaning, spring cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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11% | ||
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Helping Hands arrived punctually at the scheduled time. After initial introductions, they spent a few minutes understanding my needs and hopes regarding the job. I did not expect miracles, but they seemed very confident that I would be pleased with the results. After measuring the area to be cleaned, I was provided with an estimate before work began. I was asked about any specific carpet areas that I was particularly concerned with. They significantly exceeded my expectations.
How did they exceed my expectations?
1. They found and treated spots I had never noticed.
2. They were very diligent about protecting the rest of the home from any dirt or water from the machine, hoses and other tools they used. Almost to a silly degree.
3. They were on their hands and knees scrubbing out trouble areas.
4. They made two passes over the stairs I was most concerned with.
5. They were very responsive to my feedback
The next day, at 8:15 AM, no ironing lady...no phone call from helping hands. I called them at 8:20 AM. I spoke to a woman who was again very nice and professional. She said she'd make a phone call and call me back. She did...about 15 minutes later...and told me that the woman who was supposed to come to my house and not picked up her email notifying her to come to my house. They did offer later that day and even other days but that wasn't working with my schedule. I was upset naturally. I had pulled everything out and no service. I told her I would call them back,
I did call them back on the day of missed service and said that these things happen so let's give it a go again. Again, a specified date and time (8AM) was chosen given my other obligations.
I received a phone call from Helping Hands the day before the service asking if I could switch days. Really? I said no, please come on the day contracted.
I think 8 AM for this type of service is fine. The woman showed up at 7:50 AM...I wasn't completely dressed yet but close. The woman was not the person I was told was going to come at the first appointment...okay. She was very nice and professional but very very slow. She was here for 3 hours and honestly, I could have done more work than her. It was definitely not worth the price for the amount of work that was completed. I have had 3 ironing ladies over the past 10 years so I have a good feel for what can be done. It was very disappointing. I was also paying almost 30% more than for any of my other ironing ladies so I had high expectations.
I kept track of exactly how many articles of clothing got ironed per hour. It didn't put a dent into the clothes waiting to be ironed. I honestly set my phone for when her time was up so I could just send her away.
At 3 hours, I thanked her and said have a nice day. She said the office had told her this was a 2 hour job not 3 and that she had to account for hours and that she could stay for another hour if she wanted me to. It all got very confusing. I just said thanks and she left.
Overall, bad customer service on multiple levels for ironing. I will not be using them again nor would I recommend them.
Licensing
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