The day of the move was Monday, August 8, 2021. The movers arrived on time (approximately 8:30 a.m.) and was ready to get started. There were 3-men; however, the youngest man (maybe 21 years-old) did all the work. He also dropped a couple items outside as I was watching. My bedframe was cracked on the bottom left-side and I asked could they move it with care or otherwise don't move it at all. Yet, I was told it would be "alright" and if anything happens to it they would fix it. My bedframe was the only item needing disassembling and reassembling; however, they disassembled my dining room table as well. Since, 90% of my packing was storage containers, it was easy for them to stock up the truck. We went to the house on the first run and when taking storage containers to the basement, I could hear that they were being dropped. I went to the basement and asked them to be careful with them. I went upstairs to find that storage containers that were all labeled (i.e. Room #1, Room #2, Room #3, Basement, 1st Flr Bath, 2nd Flr Bath, Kitchen, Living Room, & Dining Room) were being placed anywhere. I did ask them to please read the labels and place them accordingly. When we went back to the apartment, there was not much to stock on the truck. We went back to the house and the movers refused to disassemble my headboard to take upstairs, which I thought was strange. I told them that I requested this one item to be disassembled and reassembled and I wanted it done. With much hesitation they did it. Afterwards, they showed me that they broke the sideboard that I specifically told them to be careful with or leave it at my apartment. At that time, they proceed to take the remainder of my bedframe to the basement. My Couch & Chase were pulled in to the house upside down. They became dirty because they were not fully wrapped. I noticed a scrape on the Chase, but the mover would not acknowledge it when I brought it to his attention. The young man brought in my tall/thin lamp and it was broken in half. He said that he could fix it with tape, which he went on to put 3-5 centimeters of tape around it. They kept my patio door open the entire time on both trips and you can just imagine how many mosquitos and flies I had inside of the house. At some point when I was upstairs in my bedroom wondering what am I going to do now about the bedframe (that they told me I could go to Home Depot and just have them to cut a new piece of wood to replace the one they had broken), I went downstairs because they were calling me saying, "were done." When I got downstairs, I could smell a cigarette. That was because one of the movers had one in his mouth that he must have put out seconds before I came downstairs. They had a paper for me to sign for the total amount that was due, which I signed and they gave me a copy of. They quickly hurried out of the patio door and left. In their haste to leave my house, they left behind to dirty blankets that they used to cover my furniture (one was in the basement and the other was left in my living room). When I called the driver to let him know that he left them at my house he replied, "just leave them there, don't tell my boss or I will get in trouble." Loss/Damages/Clean-Up 1. My LED 55' Inch Television was broken (unfixable)-Loss 2. $90 Porcelain Pot broken-was in several layers of bubblewrap inside of a tote. This is how I know that when I heard crashing sounds from the basement, they were dropping the totes on the floor. (unfixable)-Loss 3. Tall Lamp broken (unfixable)-Loss 4. 3-Drawer Storage Container broken (unfixable)-Loss 5. Chaise Couch Chair Scrapped/Scratched (I don't know how to fix that)-Damaged 6. Wine Stand Glass Holder Bent (I bent it down as much as I could so it could hold steady the glass)-Damaged 7. Dirty Couch & Chaise, even though it was supposed to be wrapped by the movers (I had to thoroughly wipe it down and wait for it to dry)-Clean-Up 8. There was a scratch on my new Bedroom Dresser because they threw a tote on top of it (I don't know how to fix that)-Damaged 9. There was a Rip in my Card Table (3-5 centimeters long) even though it was supposed to be wrapped up by the movers (unfixable)-Loss 10. The movers scrapped the stairway ceiling and 2-upper walls due to forcing my Mattress and Box Spring up the stairs (needed to be repainted)-Clean-Up 11. The Mattress & Box Spring had dirt on them, which I had to thoroughly clean off-Clean-Up 12. One Ceramic Statue had a broken piece, even though I personally bubblewrapped it in several layers myself and placed it in a tote. This is how I know that when I heard crashing sounds from the basement, they were dropping the totes on the floor. (I used Gorilla Glue to put it back together)-Damaged 13. Another Ceramic Statue had a broken arrow, which I also thoroughly bubblewrapped it in several layers myself (I attempted the Gorilla Glue several times to no avail) . This is how I know that when I heard crashing sounds from the basement, they were dropping the totes on the floor.-Damaged 14. The Dining Room Table that they disassembled in my apartment, they left it disassembled in the basement at my new house. I do not have any instructions on how to use the 30+ screws, so I cannot reassemble it-Clean-Up I was emailed by the Good Move Movers on 8/12/2021 to follow-up and see how the move went. I responded to the email about what happened and what was damaged. On 8/13/2021, I was sent a Claims Form to complete by Good Move Movers. I had to make several copies of the form as it only provided 5 lines for damages, which I needed many more. I submitted the completed forms on 8/16/2021. On 8/17/2021 I received an email from a Company called Focus Moving Solutions who were allegedly a 3rd Party Company who was working with Good Move Movers regarding the damages. I was informed that they only do assist with what Good Move Movers approve. The requested specific information and pictures which were sent on 8/19 and 8/23/2021. I received an email from Focus Moving Solutions on 9/13/2021 only asking if I still had paint left over for someone to come and paint the scrapes/scratches on the walls. I informed them that there was paint in the basement but I did not paint anything in the house, it was already painted when I purchased the house. They went on to say that a company would be contacting me regarding setting up an appointment to come paint. When I received the first call from this painting company, I was at work. I did call them back during the early evening after I got off work and completed my errands. I specifically indicated my hours of work (I am a School Psychologist and there is a lot going on that I cannot answer my phone at work unless I'm available) and I asked if they could call me back after work hours. Days later they called and left another voicemail while I was at work. I called them back as soon as I left work at approximately 2:56 p.m.; however, there was no answer. I left another voicemail message indicating my work hours. Days went past and I never received a follow-up call, so I called the company on 9/21/2021 as I had a small caseload at work that day. The female representative answered who had left the previous voicemails on my phone. She indicated that their earliest appointments were 10/13 & 10/19/2021. I asked what times were available and she responded, "12:00-3:00 p.m.," which I responded, "I cannot do those times because I'm at work." In an unprofessional voice the woman responded, "well that's the latest time we have." I responded by saying, "well I will not take off work with servicing the kids for you to paint my wall and I was never informed of your work hours." She nonchalantly said, "well that's what we have," and I replied, "oh well I can't take off work." I did contact the representative of Focus Moving Solutions LLC who is assigned to my case on 9/21/2021 to indicate my experience with this "unprofessional painting company" and that it is important that the companies who are picked by Focus Moving Solutions LLC "have a flexible schedule or work hours because people like myself have to work in order to pay our mortgages." The repre