TIDWELL CONSTRUCTION

"THE MEMBER HIRED TIDWELL ON APRIL 24, 2007 TO FURNISH AND INSTALL NEW PREFINISHED STEEL CHIMNEY FLASHING AND SEAL THE ENTIRE CHIMNEY WITH SILICONE SEALANT FOR A CONTRACT TOTAL OF $650.00. THIS WORK WAS COMPLETED ON APRIL 30, 2007 TO THE CUSTOMERS SATISFACTION. HE DID NOT CALL TIDWELL AGAIN UNTIL JANUARY 3, 2008 @ 1:02 P.M. AND REQUESTED A BID FOR A NEW ROOF. TIDWELL INSPECTED HIS ROOF ON JANUARY 7, 2008 AND A PROPOSAL WAS SENT TO HIM ON JANUARY 9, 2008 FOR A TEAR-OFF AND NEW ROOF. HE DID NOT RESPOND TO THE PROPOSAL AND DID NOT CALL TIDWELL AGAIN UNTIL SEPTEMBER 26, 2008 @ 3:30 P.M. AND ADVISED THE RECEPTIONIST THAT HE HAD A ROOF LEAK AND WOULD LIKE A RETURN CALL ON MONDAY SEPTEMBER 29, 2008. TIDWELL RETURNED HIS CALL ON THE DATE REQUESTED AND THE MEMBER ADVISED OUR ROOFING PROJECT MANAGER THAT HIS LEAK WAS AT THE CHIMNEY. THE MEMBER WAS ADVISED THAT A REPAIR TECHNICIAN WOULD BE DISPATCHED ASAP, BUT OUR BACKLOG WAS APPROX. 5-7 DAYS. HE CALLED AGAIN ON OCTOBER 6, 2008 @ 11:45 A.M. TO CHECK ON THE STATUS OF REPAIR AND A TECHNICIAN WAS DISPATCHED ON OCTOBER 7, 2008. THE TECHNICIAN FOUND THE STONE CHIMNEY CAP HAD A LARGE CRACK IN IT AND THE CHIMNEY WAS IN NEED OF TUCKPOINTING. TIDWELL DOES NOT PROVIDE TUCKPOINTING REPAIRS SO HE WAS ADVISED THAT HE WOULD HAVE TO HIRE A MASONRY CONTRACTOR TO PERFORM THE NECESSARY REPAIRS. THE MEMBER INSISTED THAT THE CHIMNEY FLASHING WAS THE CAUSE OF THE LEAK AND REFUSED TO ACCEPT THAT HIS CHIMNEY NEEDED REPAIRS. HE DEMANDED THAT TIDWELL RETURN TO HIS HOUSE AGAIN TO INVESTIGATE THE CHIMNEY FLASHING. HE WAS ADVISED AGAIN THAT THE CHIMNEY, NOT THE SHEET METAL FLASHING WAS THE CAUSE OF HIS LEAK. I FEEL THAT TIDWELL WAS VERY TIMELY IN OUR RESPONSE TO HIM AND ALSO VERY FAIR SINCE HE WAS NOT CHARGED FOR A LEAK INVESTIGATION 17 MONTHS AFTER THE INITIAL WORK WAS COMPLETED. I ALSO FEEL THAT IT IS EXTREMELY UNFAIR THAT OUR COMPANY RATING IS SO ADVERSELY AFFECTED BY ONE CUSTOMERS SKEWED OPINION."