New Vista Heating & Air Conditioning

"I'm sorry you are disappointed with our service; however, this is the first I'm hearing about your dissatisfaction with our service. I wish you had called me at the time of the service call or the next day. My service technicians and I discuss all the calls they go on either at the end of the day or first thing the next day and every technician has a box of shoe coverings with them so there is no reason for them to take their shoes off. I do remember my service tech telling me about the two noises you had and that the first thing you told him when he arrived was that you did not want a new furnace. After he installed the blower motor [taking care of the first noise] there was a second noise from the humidifier and he offered to replace the solenoid to silence that sound. But you told him not to replace it. He even offered to put the old motor back into your furnace and replace the solenoid for the humidifier so you could hear each noise which you also told him not to do. We would be happy to come out and repair your humidifier at a discounted price for you because customer satisfaction is very important to us. If there is any way we can help please give me a call."

"Thank you for your support and we hope to deliver the service you have come to expect."

"Thank you for your comments and we will always strive to exceed your expectations."