Mr. Rooter Plumbing Of Cook County

Great service

Very professional and caring service. Called me after every visit to make sure everything went smooth. I am very happy with the work and customer service I received. Plumber was very informative and awesome. James made sure to answer any questions I had. Any that needs any kind of plumbing work, go with Mr. Rooter Plumbing!

I explained my problem over the phone and asked what they would charge to do a drain rodding.   I was told that they couldn't provide that information over the phone without assessing the situation.   I could appreciate that they were going to bring professional expertise to the problem and that it might depend...
The service technician and his assistant were polite and wore booties.  Upon a quick visual inspection he indicated that he would do rodding to clear the blockage.  He spent between 5 and 10 minutes using the rodding equipment.  He decided after less than 10 minutes that this approach wasn't going to work and that was all he would be able to do with the rodding.   He then went back to his truck for about 20-30 minutes and then proposed to break up the concrete patio and install a new p-trap which would cost nearly $1,000 (in addition to the $349 I just paid which got me nowhere).   He indicated it would also leave my patio a disaster area as they wouldn't be repairing the concrete and I'd need to find someone else to do that.   I was pretty bummed and wanted to think it over.
Meanwhile I had Four Season's HVAC coming to service my air conditioner.  The service technician and I started talking about the drain problem and he suggested I try their plumbing unit (which I had never used).   Long story short: Four Seasons came out used the same type of rodding equipment as Mr. Rooter but they USED WATER from my garden hose in addition to the rodding machine.   It took the technician about 35 minutes to clear the blockage but once he did he ran the garden hose in the drain for several minutes to show that the drain was indeed working.   I was thrilled to have avoided ripping up my patio and spending a whole lot of money.   Four Season's Plumbing charged me $328 for the rodding (I had a $25 coupon).
I phoned Mr. Rooter to provide feedback and to request a refund of the $349 I had paid them.   It was quite clear that if the rodding had been done correctly (with adding water) and for longer than 5-10 minutes that the drain could be cleared and water would drain.   I was passed around to a number of people and I had to call back repeatedly and then finally faxed a letter (detailing my experience).   I promptly received voicemail from Kim the office manager who wanted to talk about it.  I phoned her back the next day.   She seemed to appreciate that my problem was solved by Four Seasons and that I was disappointed with my experience with Mr. Rooter.   She said that in order to refund my money she wanted to send someone out with a camera to inspect the drain.   While inconvenient for me to stick around for yet another appointment, I agreed.  I also clarified on the phone that the refund was not contingent on some high standard (that if there was minor blockage they weren't going to try and upsell me something, etc.).   She agreed that wouldn't be the case.   I said that was good because I was already pretty irritated by the experience with them and just wanted my money back.
The morning of the inspection, there was a little back and forth regarding the schedule/arrival time even though I was assured I'd be the first one on the schedule.  He arrived later than the dispatcher had indicated to me.   He also didn't wear booties (if you listen to their hold music they play this up as something that's important to them....).   Dan asked me questions about what was done when his service techs came out and then what Four Seasons had done.   He explained to me that his folks shouldn't have jumped straight to the "excavation" approach (tearing up the concrete) but that they should use a high-powered water stream -- which they hadn't proposed.    I clarified that Four Seasons did not use any type of high-pressure water but just used a small amount of water in connection with the rodding... and some elbow grease...     Dan said he would be sure his technicians were re-trained to ensure this didn't happen again.
He took out a camera that was about the size of a 80's style microphone and tried to insert it down the drain so he could assess the situation.   Needless to say the camera didn't fit down the drain.   Using water from the garden hose, running for several minutes on high I showed him that the drain was indeed open enough to remove water --- which is what I use the drain for and what I wanted his company to make happen.    :)     He indicated that it didn't appear I'd be getting my money back.
WHAT??????????????????
He then presented me with a full-paged typed letter from Kim the Office Manager that said if they couldn't use the cam I wouldn't get my money.    I would've appreciated getting that letter in advance so that I knew what they were trying to pull...    He wanted me to sign the letter saying a "good faith attempt was made...." and acknowledge that I wouldn't be eligible for a refund.    I refused to sign the letter but wanted to take one of the two copies of it.  He said I couldn't have it unless I signed it right then and there.   What is this a Used Car dealership?????    He said he would pass along my lack of satisfaction to Kim.   I haven't heard from Kim....
Kim was in a position to neutralize my bad experience with Mr. Rooter by listening to my story and giving my money back as I received no value from their 10 minute service call.    What Kim did instead was antagonize me and waste even more of my time.
I highly suggest you avoid  using Mr. Rooter.

Unfortunately a rat made its way into our sewer line, which backed up every thing into our house. The technician showed up right on time (within three hours of my call, on a Sunday) and was extremely professional. The price was a bit high but I had no other options and the service was great.

When I had the work done my contractor was confused why I had it done and told me I got ripped off.  In my upstairs bathroom they put in the water unit and now various units do not work very well, such as my toilet having flushing issues. I was aggravated by the whole process.

Scott was prompt and took time explaining what was needed. He was great taking care of our needs.

Paul was on time well prices.  He was very polite, worked very quickly and did a great job!

Mr. Rooter guy came with a helper was very nice to talk and did all the service to power rod and camera inspection for the main swer line on first vist from the furthest stack with Guarantee for next 6 months with multiple visits. He assured me at 90 ft he reached the city sewer line thru camera (which after months I realized he was still in bldg and main sewer line for city was atleast 110 ft away). He gave in writing everything was fine and no issues. This WRONG caust me thousands of money and mental hardhsip as the problem that could have been identified that day took an extra 3 more months and due to bad weather nothing could be fixed.
In 3 weeks water was  back in basement and after a few follow up he came on a time I was not there rodded from outside and water did reced. Again after 4 weeks same thing happened and I said he needs to come only when I am there and redo the camera from catch basin which he ignored the first visit an did not put in. I do not want to say any more negative about him as I later learnt that he died due a snow storm accident in Chicago and thus never returned my call for weeks.
I followed with corporate for weeks after that as I had paid a decent amount of money and wanted them to keep the promise and solve the issue. Corporate told me that every Mr. Rooter is different then it should not be called plain Mr. Rooter it should have a different name and clients should be clearly informed about no backup form corporate. Its just pure cheating and stealing money by doing that. After multiple follow up corporate agreed to send schaumburg mr rooter but then when they came he was asking for the full price again which I refused to pay.
Lesson Learnt: Need to make sure corporate is going to back up or not. if its just an individual guy using a good name then what is the point of paying extra for that name? I give a Complete F to Mr. Rooter overall handling this situation. Was nice above giving a  D.

Very responsive and timely. Fair fees (got three or four quotes).  He took our call and replied the quickest with the date requested.

Exceptional service and very friendly technician. THey wore booties, layed tarps, and cleaned everything. Im a neat freak and these guys are my style. Ill never call another provider again. Im hard to please as well. lol

My name's Kelly, I live in Roselle and when i called Mr.  Rooter my toilet wasn't working (wouldn't flush, water kept running).  The tech they sent out was Manny and he was such a pleasure to deal with!  He inspected the toilet and since it was a older push button toilet he said they'd have to order the pieces and actually take the toilet to repair.   Manny explained all my options and pricing,
I rent so I kept waiting to hear from my landlord (no call back) so I sent him away and told him I'd call back with my decision, before even calling Mr. Rooter I had waited a day to hear from my landlord and NO luck, so I didn't want to wait any longer.  I made the decision myself!  He wasn't even gone 30 minutes I called him back to replace it.  He showed right back up, we chose a toilet- I went with the most basic white toilet and he went out and bought it.  Installation went fast, when he was done he went thru the whole house and did a free inspection of all plumbing.  I was very happy with my service call and my son was happy too cause Manny so nicely gave him 4 magnets to keep!

Good customer service and reasonable.

I had a leak in my kitchen sink for a few weeks, but I put off calling a plumber and just used a bucket to catch the drips, but then when my drain was not draining I knew I couldn't wait any longer. I called Mr. Plumber to have someone come out to fix the kitchen sink and drain. They would have come out that day if I wanted them too, but I told them that I could wait until the next morning. Mike and Chris came early the next morning to check out what they needed to do. After rodding the drain pipe they saw that the grease build up was so bad that to do the job correctly and save me money in the long run, they would need to use a rigid mini jetter to hydroscrub the lines. They also put in new basket stainers in the kitchen sink because that is what was leaking. They finished the work in the kitchen before the rest of the people in my house got up for breakfast. They also made sure that any mess they made was cleaned up before they left. I was very satisfied with the work.

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They were friendly and professional. I will callon them again.

Darvis, my service technician, was a very amiable guy; he assessed my problem immediately, (laundry sink backing up and running slow), and realized my house needed to be rodded out. I thought the cost was a little high, but what the heck...! my problem was solved and now, I'm more educated as to how to deal with similar problems myself...all thanks to the expertise of the service tech.

We called Mr. Rooter to fix a leak on our bathroom sink.  First, the service person was late for the appointment and did not call.  I followed up and was told that they were busy that day.

The service person showed up and within 5 minutes said that he needed a part.  Unlike their usual practice, he did not provide a price estimate.  He left and returned within the hour.  I noticed that he double parked outside.  Again he replaced the component on the sink within approximately 5 minutes and charged almost $200.00.  Obviously he was in a hurry again becuase he double parked.

Rather than complain to the service person we followed up the next day and left a message that we were disappointed in the service (it looked like there was still a leak) and complained about the price.  We also wrote a review when we received a feedback form from Mr. Rooter.

No one from Mr. Rooter bothered to follow-up with us on this disappointing experience.

I felt it cost a lot to have my pipes cleaned for that price, but it was an emergency, so I had not choice but to pay the price -- tech was very professional and nice, very informative -- there was a mix-up with my credit card, but they were prompt to fix the problem right away and not weeks later

I will use him again.

Mr. Rooter's sales guy arrived promptly. Bryan, The schmoozy salesman, ingratiated himself based on a connection between his father and my brother who played baseball together years before. In short, rather than working to clear a blockage in the 4" pipe connection to the city main (example, by jetting it out), Mr. Rooter defrauded my mother by claiming that progressive 2' to 3' foot sections of the pipe had to be replaced. The bills added up to a total of $12,400!!

This ridiculously inflated price did not solve the original problem. The flooding issue recurred a few days after Mr. Rooter left the site. At that point, we called the village of Streamwood Public Works Dept. They came out promptly. They were appalled by the project price paid and the amount of disruption done to the front yard (images available). Mr. Rooter's workers left a raggedy mound of dirt 4' wide and more than 2' high the entire width of the front yard to the sidewalk which they also tore up.

The Public Works guy ("JB") used the village's camera to assess and confirm the problem himself. They said a blockage remained and that it could be removed by jetting it out. JB called Mr. Rooter and insisted they return to the site to meet with him.
At that subsequent meeting, JB told Mr. Rooter's guy that they must jet out the blockage and complete the work at no extra cost to the owner or face potential loss of their bond with the village.

Under duress, Mr. Rooter then jetted out the blockage- problem miraculously solved!

Two other plumbers and the Streamwood Public Works guy said the job should not have cost more than $4,000. One of Mr. Rooter's laborers who had been sent back to deal with our complaint about the massive mound of dirt, confided that he knew the sales guy had intentionally misrepresented the scope and cost of the job.

I have filed a BBB complaint as well as a formal complaint with the Illinois Attorney General. Next is Pam Zeckman of WBBM TV in Chicago and a law suit . I sent letters of complaint to Mr. Rooter's Schaumburg office and to Mr. Rooter's corporate office in Waco TX- no answer (big surprise).

They showed up on time. They did the work quickly. The work was satisfying. I paid $720, which included the price of the sump pump. The worker, who came out, was very friendly. He explained what he was doing. He made sure that he installed the pump properly and that it worked. He was thorough and courteous. I would recommend them. They are very good to deal with directly. I have not shopped around for the price. They are punctual. I will use them again in the future if required. 

Both jobs were supposed to total $2025.  The company was supposed to charge me for a $225 deposit, then collect the remaining $1800 when they completed the second job.  Instead they charged me for a $455 deposit and charged me for $1800 after they completed the job. 

I've place approx. 8 phone calls since then.  Each time, I'm told someone will get back to me. On August 27, 2010, I was told they were mailing a check for the over charges.  I never received the check.  On January 17, 2011, I was told there was a new owner and someone would get back to me.  I'm still waiting for that phone call.

In addition to the charges, the work was sloppy.  The workers had to break the concrete on the side of my house to repair the pipe.  The finished work is not level.  I now have water puddles in that area whenever it rains.  (I didn't have puddles before).

Very efficient, thorough, and polite.

Called Mr. Rooter on a Sunday around noon. He showed around 5pm, which wasn't bad in my mind. However, the $435 charge seemed ridiculous. Yes, it's Sunday and he has to drive out to my place to do the work. But that's at least $100 higher than I'd expect. Under $300 woudn't have raised an eyebrow. The thing that got me was that the work was $395, but there was a $40 "fuel charge". Uh...the guy's business card says he's in Joliet...the same town I'm in. I felt like a fool paying that, but I needed my house working again and had a business trip scheduled for the next morning.

The two gentlemen came promptly a couple of hours after I called. They were courteous, efficient, and neat. They explained the problem and how they resolved it.