INNOVATIVE INSULATION SOLUTIONS LTD

"Thank you for your kind words. We alway make sure the customer is happy, and that the job is completed correctly."

"It is unfortunate that the member posted this review three years later, even after all issues were resolved to her satisfaction. My company’s philosophy is to make the customer happy and to do the best job possible. A company is only as good as its employees. The applicator that did the member’s job was lying directly to me when I questioned him if the walls were being filled. He was fired immediately once this issue came to light. I immediately pulled all crews off of other jobs to respond to the issue at [Member's name removed]'s house. We used the more expensive closed cell spray foam to fix the issue. The statement that she makes that I “should have known” that by the amount of material usage. Not true – the member’s job was taking so little open cell foam a deviation in material usage would be expected. To imply I permitted the work to be done this way is insulting to my character and integrity. To ensure this situation would not happen ever again, I purchased an infrared imaging camera to monitor the injecting of walls with open cell foam insulation. Since the open cell spray foam insulation reaches a temperature of about 150F, any voids in the wall will show on the infrared image as a cold spot. The use of the infrared imaging camera on wall injection jobs is standard procedure. I have worked very hard at assembling the group of honest and hard working employees that I have. A quality job and customer satisfaction are our number one priorities. If you take the time to read the other reports you can see this is an isolated occurrence. I can provide a list of references – builders or homeowners. We have been in business for almost 10 years, and have a Better Business Bureau rating of A+, with zero complaints."

"AS WITH ALL CUSTOMERS WHO CALL, I SPENT TIME TRYING TO PROVIDE INFORMATION TO THE HOMEOWNER SO SHE HAD ALL THE NECESSARY INFORMATION TO MAKE THE BEST DECISION. OPEN CELL SPRAY FOAM IS INFERIOR, IN TERMS OF R-VALUE, VAPOR TRANSMISSION, AND STRUCTURAL STRENGTH. CLOSED CELL SPRAY FOAM IS THE ONLY INSULATION PRODUCT THAT PROVIDE TOTAL CLIMATE ISOLATION SEPARATING INSIDE FROM OUTSIDE. IN OUR CLIMATE, OPEN CELL FOAM NEEDS TO HAVE A VAPOR BARRIER APPLIED OVER THE FOAM. I HAVE NOT INVESTED IN THE EQUIPMENT TO DO THIS VAPOR BARRIER APPLICATION, SINCE I WOULD RECOMMEND CLOSED CELL FOAM IN THIS TYPE OF INSTALLATION, AND THE VAPOR BARRIER IS NOT NEEDED WITH CLOSED CELL FOAM. THE NOTION THAT A HOMEOWNER WILL NOT KNOW IF THEY HAVE A ROOF LEAK IF THE ROOF DECK IS SPRAYED IN WITH CLOSED CELL FOAM DOES NOT MAKE MUCH SENSE TO ME. I ASK - WHAT IS BETTER? - ALLOWING WATER INSIDE OR KEEPING IT OUT? THE LATTER IS THE BEST. ROOFS ARE NOT INDEFINITE THEY NEED TO BE INSPECTED EVERY SO OFTEN TO DETECT A ROOF FAILURE. IN REGARDS TO PRICE, YOU SIMPLY GET WHAT YOU PAY FOR. ALL OF MY APPLICATORS ARE HIGHLY TRAINED, SKILLED, AND VERY KNOWLEDGEABLE OF THE PRODUCTS WE USE. I THINK THE MEMBER’S MIND WAS SET ON USING OPEN CELL FOAM. WE ARE COMMITTED TO QUALITY SERVICE: SOMETIMES THIS REQUIRES EDUCATING THE CONSUMER, WHICH I DO FEEL OBLIGATED TO DO. EVEN AFTER SHARING THIS KNOWLEDGE, THE HOMEOWNER CHOSE OPEN CELL."