Absolute Stone of Illinois

I don't even know where to begin writing this review, because it was such a bad experience and an incredibly drawn-out process. I needed a bathroom countertop cut to fit a sink that my mom (who passed away in 2018) had purchased years ago in Mexico. It was a unique piece and I couldn't use anything standard. We visited the shop and were able to look at the various slabs out back. Fine. We got adequate help and were left alone to look, which I appreciated. I made a second trip to confirm the choice and I thought we were good to go. We were not in a rush to get the job done, so there was no urgency. However, we started the process in late July and the countertop wasn't installed until the week before Thanksgiving. Our contractor asked Tom several times if the job was too small for them and if they just didn't have time to do it. No, we were assured, they would do it, no problem. In October, I reached out to see if anyone could tell me what was happening with the job. The person who had helped us, Pawel, just never responded. His partner, Tom, told me he couldn't help me because he didn't know anything about the job or the sink and that Pawel was on vacation. When I asked him if he meant he didn't know where the sink was, he didn't respond. I cannot explain the panic that I experienced - how would I tell my dad that I had effectively lost my mom's sink? I had to have our contractor call the company and get things sorted, which was ridiculous - his part of the job was done. Pawel finally got involved again, but that became a chain of unanswered text messages and unmet deadlines. If I would asked when the install would happen, I'd be told "Wednesday/Thursday" and nothing more. W** does that mean? This week? Next week? Next month? Then he couldn't remember which slab we had chosen. Then the MORNING of the install, he called and said they couldn't cut the granite the way we had wanted. Keep in mind that at this point, they'd had the sink for almost FOUR months. He had apparently done nothing to prep for the job? Oh, but don't worry, he called back 20 minutes later to say he had figured it out. Needless to say, we were not filled with confidence. The install time came and you'll never guess what happened? They cancelled. The reason isn't relevant because we didn't believe it - they had not followed through on anything prior to that point, so we had no reason to trust that they were telling the truth. Finally, they came and some guy from the company installed the sink. Does the sink look nice? Yep, it sure does. Is the granite lovely? Yep, it is. Would I ever suggest anyone to use this company? Nope, I sure wouldn't, unless I genuinely disliked that person. In keeping with their practices, I didn't get an invoice until February. I was hoping, MAYBE, that considering all the nonsense we went through, we might have a discount extended to us or something. Nope, it was for the full quoted price. And I paid it, and that's fine - the job was completed. But here's the review and they earned every word.

unknown