Servicemaster All Cleaning Services & Restoration

Price, communication and quality of work poor. I came home and it did not look like the walls had been washed. Cob webs in corners, marks on the wall that easily came off with a dry cloth, etc. I will make the story short. I called and sometime later that day the manager called, I said there were cobwebs on some of the walls, hand prints by the light switches, marks on the walls that appear to come off easily. The manager said he would send someone over to do the job to my satisfaction. The next day the big ServiceMaster truck showed up. One person got out with a swifter. I asked what the swifter was for, where is the bucket, pail? . He said they were told to "dust my walls" and they use a swifter. I asked how many people were at my house doing this the day before. He said 3 were there for about an hour an a half. So I was charged $450 for people to do a poor job of taking a swifter to my wall. I called again, telling the manager I asked for my walls to be "washed". He said that was bad for walls, they don't do that. They dust. The manager said they would do to my satisfaction. I pointed out some things and the young many they sent took care of what I pointed out, but after he left, there were many more areas of dust and cobwebs. I just did not have time, nor think I should have had to look at every wall and corener top to bottom. The goal was to save my time for other work. The manager said he would reduce the charge to $350. Really? Two eighth graders could have dusted my walls with a swifter in less time for $20 each. Needless to say, I did not contract them for the rest of the work. Which Service Master did my work is confusing. The estimate is on the letter head of the Geneva-St. Charles franchise. The bill they left me was from the Eldin-Schaumburg franchise. I just sent the check and still just feel so frustrated by this encounter. I had family help and they redid so much of the work.

I wouldn't use them again. They were too expensive. The guy left muddy shoe prints on my floor. He also over sprayed scotch guard, which took the wax off my floor. He had to come back to correct this.

I had a bad experience with them. The service crew was awful and I reported all that to the manager. I was not satisfied with the work and thought that none of it was the quality that I received in the past from them. I had a good experience with them when I use them in the past, but this time I did not have a good experience, but the manager resolved the issue right away and refunded me some of the money. They reimbursed part of the money for the problem they caused while cleaning the walls. I spent about $450 and he credited me the $155 for the wall washing. They were cleaning an area of the walls that had some dirt on it and their clearer spread it and made it worse. They spread it into the paint and took most of the paint off and made the whole wall look worse. They did not do a thorough job of cleaning the carpets and it was too quick. The upholstery cleaning was okay. They were really good about making amends and crediting me and apologizing. I probably would not use them again if I could find a better carpet cleaning company and a company that can wash walls.

We are still kind of working with them. My husband is little disappointed and is still going back and forth with them about a bill. All I know was that entirely it did cost too much. We had a flood and we kept asking them for an estimate of how much it would cost. No one gave it to us and they kept saying not to worry and that our insurance would cover. It turned out then after the dust settled it ended up eating all of our insurance money. We ended up owing them more money and we had no idea. There was some discrepancy about the number if fans that they wanted to be running constantly. I would not use them again in future.

He was up-front about the service fee. He said it was going to cost $113, and that's exactly what he charged. The gentleman in charge was very courteous and thorough in his work. He went over all of the walls to check for any different levels of moisture. He also offered advice to help dry out my basement. He told me to use bleach to kill any small bits of mold or bacteria. He also told me to ventilate my basement as much as possible.

A VERY SATISFYING JOB

VERY PROFESSIONAL - DID A GOOD JOB. WOULD USE THEM AGAIN.

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