SAM I AM INC

"It's hard to respond in a short response, so here it goes. With covid last year and this year for me business is down 80%. I've always got work from angie's list members since I started 17 years ago. It started going downhill around 2018 when angie's list was bought by Home Advisor. About this review: I did not sent estimate right away as she says. Came to look at 1/16 Saturday at 8am. Told her I have job Monday and Tuesday, can do her job on Wednesday. Got text from her at 930am if price is right she would like to start Monday. Got text from her on Sunday at 9am looking for quote. Sent her quote for 500 at 12pm. Called Monday and Tuesday job to change to Tuesday and Wednesday so I can do her job on Monday. At 6pm got text from her saying she's stressing can we change to Tuesday. Called other job again to change to Monday and Wednesday. I did everything possible to accommodate this customer. Did job on Tuesday at 8am. I was not in a bad mood as she say's, I started doing job I was there to do, I'm sorry I didn't sit down with her and explain every step I'm going to do. Toilet was 50 to put new wax ring in and secure. Ended up putting in new toilet and taking old toilet away with me (200 cost she got for 50, spent 2 hours working on it). She was questioning everything I did from if drains leaks (no) to how I secured tub and shower pan. I'm not unprofessional or a moody dude as she says. She was just a difficult customer. Thanks for reading my response."

"Usually don't respond to reviews, I'm compelled to. Worked Friday to Monday, done at 1 on Monday, all went well up to that point, old toilet roll holder was on side of old cabinet, we talked about were to put it on Saturday or Sunday, on wall was to far from toilet, suggested to get standing toilet roll holder, thats what she was going to do, on monday at 1 she wanted me to install old toilet roll holder on wall, no problem, she took off all hardware on walls before I got there, she can't find old plastic tube for roller, she says I throw it out, I did not, she wants to go get new one take 1/2 hour, I have another job to get to, I put old brackets on wall and she can get tube later, all done. Got a long text from her on Wednesday saying drain does not close, why would I not tell her, she would have gotten a new different faucet, I said it just needs to be adjusted, came out on Thursday at 4, done. She also had me remove toilet roll holder on wall, she got a standing roll holder after all. Got another text on Saturday saying I tiled over floor vent, I messed up, I put big piece of underlayment down before I left on Friday and when I put rest down on Saturday I forgot about vent, easy fix, need to just cut vent hole in tiles. came Tuesday at 3, tried to cut vent but tile broke, came Wednesday at 3 with tile cutter and installed 2 new tiles, took 1 hour on Tuesday and Wednesday, done. When leaving she says I hope you brought floor vent and I need you to caulk bottoms of 2 toilets, If she told me on Tuesday to bring vent and caulk I would have. Gave her 10 dollars for floor vent and I say I'm done with her, toilets don't need to be caulked. She says my attitude was negative on last day, her attitute turned negative on Monday when I was done after 4 days work all because of a toilet roll holder she says I threw out. I came out and fixed all problems right away. Sorry for the long response, I always take care of the customer, as I said before 99% of the people I meet are good people."