Kustom Heating & Cooling

I had them come out to clean the furnace but couldn't do it because there was some issues on the furnace that was not safe to run when we needed heat.. They came out and put another furnace, I did look around and get other estimates, but he knew I was on a budget he knew I was trying to buy the best thing for the size of my house. He ended up working everything out with me including free financing. They came in they did the work, they were professional, they cleaned up, they explained everything to me, they showed me how to work the thermostat. I told him I wanted a humidifier and he put an air purifier for me as well, and if I am not mistaken he didn't even charge me with that. They were really good and he was persistent because he knew because I was looking at someone else that came out. He told me you don't need a 2 stage you only need a one stage its all about comfort. I told him I didn't need that big of a furnace I can't afford that big of a furnace, I told him I would have to think about this. He called me back a couple weeks later and talked about what i decide and what to do about the financing. And one more time he called me back and said can I please come out and talk to you again and I said ok. He said we installed your first furnace and I would like to keep you as a customer. I said well ok fine, he came out and worked with me. I told him this is my budget, this is what I want to spend what can you do. And by the way I want to put in a humidifier because it's so dry in my house. I don't blame him for trying to sell me something but it was too much. I have very small home. They are a really good company, and they always follow up.

.

When I called to request the services, the person who answered the phone said she'd have a technician call me back. He called me back the same day. He admitted that the bathroom fan in and of itself was too small of a job for him to come out, but since I wanted the humidifier done too, he agreed to come out and do both.

Two technicians (Chris - who I assume is the owner, and Brandon) came out to the house on the scheduled day, and they arrived right on time. It only took them a few minutes to install the bathroom fan, and they took extra steps to make sure that the new fan worked properly. They also did a great job on installing the humidifier. What impressed me the most was that when the work was completed, Chris took his time explaining the work done, and what I would need to do for future maintenance (i.e., replacing the water pad regularly, etc). The technicians weren't in a hurry to leave, like technicians I'd dealt with from other companies.

In the end, they didn't charge me to install the bathroom fan, which I thought went above and beyond. I would definitely use them for future services.

We should have contacted Kustom when we began looking for a company to install the needed gas line. We contacted four companies on Angie List - one gave no response after leaving a voice mail, another was a no reply via email, another responded promptly but their rates seemed high, and the fourth provided an estimate after our need to followup several days after the visit. Their rate was very high. Kustom has had our ac/heating business for semi cleaning and inspections for the last five years. We found them after experiencing a situation where one of the large national companies we were using said we had a cracked heat exchanger on a 12 year old top of the line furnace and told us a new one was necessary. In a panic, a local contractor referred us to Kustom and inspected the furnace...no problems then and the unit is still running fine. Technician Todd is fantastic and when out for our spring cleaning, he advised me they could assist with the gas line installation. The appt was a quick turnaround and the service provided by Kris and Brandon was superb. This company is local, cares about their customers, and not out just to meet a sales quota.