Fox Valley Plumbing & Back Flow Inc.
About us
Fox Valley Plumbing & Backflow of Elgin, Illinois takes care of all your plumbing, drainage and sewer needs. With our Exceptional Service Guarantee program, you can rest assured that we'll get the job done right immediately.
Business highlights
Services we offer
plumbing Residential plumbing Commercial plumbing Water Heater Sales Installation & Repair Sump Pump Sales Installation & Repair Backflow Testing Installation & Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 10% |
"Hello This customer called us three weeks ago for pricing on a Backflow test. We quoted her $125.00 for the test and the file fee. She called us back after price checking and decided Fox Valley was the cheapest price for the service she requested. The customer Backflow test failed the inspection and we charged her $100.00 for the visit. Fox valley provided a detailed estimate to repair and retest her device. The customer agreed to this estimate in writing 7 days prior to the service day. We arrived with the parts and provided the services exactly stated in the estimate. We billed the customer the exact amount from the estimate they agreed to. The customer reached out to me the day of the service for a explaination of the labor. I informed the customer that the technician had to leave the project they were on to purchase the parts needed for the repair then travel to them to install the parts and test there device. Overall this took Fox Valley Plumbing 2 hours prior to arrival at the customers house. Per conversation with the customer they understood this process. Therefore the labor price quoted was justified in the signed contract. They services were provided exactly to the written agreement. We charged them the exact amount they agreed to pay prior to the service day. Fox valley plumbing provided a quality service to this customer with no hidden fees. The amount the customer was charged was accepted by the customer in writing. Fox Valley Plumbing successfully tests and files over 5,000 Backflow devices in the state of Illinois each year, twenty percent of these devices fail and need repair. We have successfully repaired these devices with no complaints till now. This case was was deemed rectified with the Better Business Bureau and was closed with no further action necessary from Fox Valley Plumbing. Moving forward we at Fox Valley Plumbing will continue to provide quality service with no hidden fees. Providing detailed estimates and billing customers the exact amount in the estimate just like we did for this homeowner."
Maybe "Z" for zero. As in, zero understanding of basic plumbing, zero concern for the mess you created, and zero responsibility for your unconscionable lack of professionalism and basic human decency.
"[Member name removed] contacted my office about a free estimate for a foreclosed home he purchased. I scheduled the appointment for the same day. I arrived on time and took my time explaining all of his options. [Member name removed] needed the entire 3 bath house re-plumbed with new copper water pipe, a new sump pump re-worked and installed, camera sewer and rod out the drains in basement. His total on the estimate was $9,850.00 a fair number for the amount of work and material need to complete this project in a professional manor."
"This customer called my company looking for a boiler. We never told him we would do this job for him and never agreed to to travel to Lynwood. This customer decided to purchase the angles list deal for a water heater with out asking us first. I talked with him and he insisted that I would have to install this product at the purchase price from angles list. I told him he lives 75 miles away from my business and the round trip would be150 miles to install a water heater for $900.00 would not be possible. I told hime i would charge an additional $300.00 for travel. He was refunded his money in full and we never performed a service for him."
I first called Fox Valley because of a "Deals" offer on Angie's List. I had never used a referral from Angie's List before,. Melissa (who handled my call) helped me arrange the details. She asked for info on my inoperable heater (model, serial number, make) and promptly connected me with Matt (the owner and installer). He contacted me via phone.
Aware that I had no working heater and was concerned about securing a prompt replacement, he was able to schedule installation later that same day.
After removing the old tank, he began installation. He worked diligently and with purpose. After installation he reviewed with me how to light the pilot and select settings of water temperature.
We discussed some additional work I would like to have completed. I intend on having a new faucet installed and possibly other work. I highly recommend Fox Valley as a water heater installer and other for other plumbing needs.
He figured out quickly that a gas pipe leading to the oven had the wrong coupling piece on it, which unsurprisingly caused a gas leak. All done in less than an hour. A month later there's still no more leak. Yay.
In order to install the ejector pit his team had to cut the floor of the basement. This was done in a very clean way (as clean as these jobs can be). They took great care to minimize the dust and dirt from the project.
The ejector pit is complete, with pump installed and all plumbing and venting for the full bathroom and kitchenette. Matt also cut a clean out flush with the floor and move the basement floor drain to the ejector pit.
I feel certain that if we have any problems, which I do not anticipate, Matt and his guys will be very responsive and take care of things right away.
We will definitely call Fox Valley Plumbing for any future plumbing needs
It was a complete water purification system with two big tanks, one carbon filtering and one was descaling. Then they also installed a filter and water softener . Four big systems were installed . It was quite a bit of plumbing, whole house water conditioning. They are good, they are very good. They use quality products and they did quality plumbing. They use real high quality plumbing fixture. They did great work!
Licensing
State Contractor License Requirements
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FAQ
Contact Information
637 Frazier, Elgin, IL 60123
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