F J BERO & COMPANY INC

No issues. Price quoted up front no unexpected charges, Time to complete work was excellent and the team was friendly and responsive to questions and concerns.

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Our concrete contractor surprised us with a quicker than expected install. I called FJ and spoke to Jeff, who came out that afternoon. He explained exactly how he would do it. He said he didn't have an available crew at the time due to short notice but explained to the concrete guy where to lay chases. The next morning Jeff called and said he was sending out a crew to lay all the pipe before the concrete went in! I was very happy. After the concrete was done he came out and went over all the finish work to be done and sent out a guy the next day to set it all up. The inground fire pit turned out amazing and Jeff came through in a big way with great ideas and a thorough understanding of what we wanted! He even understood our need to have redundant shut offs for the gas because of our kids... Great job Jeff!

I used this company twice before, no complaints. I was going to try to install this myself,(Moen Tiffiny Tub/Shower assembly.) but I could see that the plumbing would have to be moved back at least an inch. So I called Jeff and told him in my own estimation, the plumbing would have to be moved back . In the instructions Moen gives two caveats. 1. Remove the plastic valve before any soldering is done. 2. Flush the pipes out before installing the valve. I mentioned this to Matt before he started. He mumbled something which I got the feeling he wasn't totally into that idea. Once this was installed, I had to install a tub surround. Matt capped off the shower spout. OK But the tub spout had a soldered cap. Matt explained once the surround was in, to measure for the spout cut the copper and slide on the spout and tighten the set screw.OK. I put up the surround and the valve assembly is way out past the surrounds opening. I call Moen, to tell them how far the valve is protruding and their response was,"the valve has to be moved back another inch and a quarter". I called Bero back and was told Matt wouldn't be able to come back till the following Monday. After two days, and a return call, the secretary said he would be out at the end of the day. When Matt arrived I asked about cutting the copper, he said "I'm Not Going To Cut Any Copper!" I walked away. What he did was push the pipework back @ one inch and anchored it to two by fours. OK. Tub surround finally in, I hook up the trim, turn on the water, it works! Turn off the water supply again to add more teflon tape to the shower (leaked). When I turned on the water again, the water kept coming out of the tub spout! Called Moen. The valves bad. I had them ship out a new one. When I pulled out the original valve, I found little pieces of solder! Not only that, but the tub spout that was supposed to slip on, my tub spout did not come with that provision. A threaded fitting had to be soldered on first. I complained to Jeff about these things  but he defended his employees work. I will never use Bero again.

Very well. So far no leaks. The service man waited awhile to make sure there were no leaks.

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