ER Services

Horrible experience, with Tony the owner, repeatedly lying, bullying, making excuses and even swearing. Would show up for 30 minutes a week. 2,000 was paid 7/9/25. 3,495 and 700 were paid 8/15/25. 700 was for a door I never received.

On July 25, 2025 the owner and her husband came out to my house to fill out and sign the contract to install the patio in my back yard, plus the addition work requested. They talked amongst themselves and decided that they would be out in the next week to start the project. No phone calls or text messages received, two then three weeks went by, I called Frank Trevino and he apologized for no contact siting being behind other jobs will send out a worker to check job site and report back. A coworker showed, looked over the job site with me and said he would report back to the boss and get back to me. Another couple of weeks went by no contact from Frank Trevino. I called and he said the unusual hot weather was not allowing his workers to get to my house along with other work still not being completed backing up his crew. He said that he would be out to start in the next week. The week passed, then two weeks no contact from Frank Trevino. I called and was delayed again, with promise of work soon. Time went by still no word on when work would start, I get a text from the owner, Mrs Trevino, telling me they would be out the 23rd to start, then it came to the 25th, they sent out a machine with one worker to dig out my back yard, which he did, leaving dirt and clumps of ground and grass destroyed on the back gate entrance and around the digging area. And to today September 2, no calls, no emails and no texts from Frank Trevino about the job or when to expect the work to continue. I no longer want ER SERVICES (JE CONCRETE SERVICES), who they actually had me sign a contract under, obviously a company name they are hiding behind, to come onto my property to perform any kind of service for me and I would like my money refunded so that I can hire another company to come out and complete my needed repairs.

We were matched with ER Services for our deck repair/replacement project. ER Services (Tony Trevino) contacted us and visited our home to give us an estimate on May 30th. On May 31st, Tony and Emily Trevino came over to sign the contract and collected a deposit amount of $3000. The total cost of the project was listed as $5400. The deposit payment by credit card was charged by JE Carpentry Construction, Palatine. We were told that the project would take 2 to 3 days and will start the week of June 9th. Nobody showed up on June 9th. After repeated calls, one person showed up on June 19th for a couple of hours to paint wood posts. Then, after more calls, Tony (the contractor) showed up on June 26th for a couple of hours and moved some plants out of the way. He also asked for another payment of $435.00 for purchase of black spindles. Again, after a few more calls, they came over on June 28th and removed existing deck floor, rails and stairs. We enquired about the expected completion date for the project since it had been a month and Tony got agitated and conveyed that no further work will be done and the project was abandoned. We were left with a half ripped deck for the rest of the summer. The attached copy of the contract clearly shows what was promised and what was not done (about 80% incomplete).

Fixed some damage to the side of our house. Nice job.

Came out immediately and gave me a quote for the concrete repair. Quote was very fair. They arrived to do the work exactly on time. They worked quickly and did a great job. The concrete steps look great. They cleaned up everything. I definitely would recommend them to anyone looking for concrete repair.

This was an awesome experience knew just what I needed done and when all said and done looks brand new. Workers were very curtious and professional. Will definitely use them again

Frank called timely in response to my request. We discussed the project, a handicapped ramp, and he came to my house within 20 minutes. He gave us a cost estimate then and there and said he could complete the job that same afternoon. Frank and his crew returned within a couple of hours and completed the project as we had discussed. They were friendly, professional, and cleaned up after themselves. We’re very pleased with their work. Thank you!

Very quick work done to my satisfaction. Mr Trevino made sure to update me with the work which was excellent. Thanks

They were here a day after I meet with Frank and his guys just completed the job. Excellent, an A+rating. I would recommend them to anyone.

On short notice, they came out and repaired the problem at a reasonable price. I'll be considering them for future projects.

Frank Trevino, the owner of ER Services, and his men did a great job of replacing my concrete garage apron and repairing my broken/sunken front porch step. Frank would answer your calls immediately if you had any questions and his men also cleaned up after themselves and left the worksite in great condition. I would highly recommend ER Services for your construction needs.

ER Services repaired a small hole in our siding quickly and efficiently. I explained that I was looking to get this service done quickly in preparation for an inspection, and the team was able to come and complete the repair early the following morning. I appreciate ER Services understanding my situation, willingness to address it quickly, as well as their skill and professionalism. 10/10, I highly recommend ER Services.

They do great work, 👍 would recommend them for work they do.

All good! Thanks

From start to finish it was a pleasant experience. They are reliable, prompt, honest and do a great job. If you are in need of a deck, hire them immediately you wont be disappointed. I am looking forward to my summer on my deck. Highly recommend.

Good work, good people, good price. No complaints.

Came over right away. Prompt no nonsense. Got the job done quickly.

Personable, job success, clean up great

Tony and his crew did a great job fixing my fence. Came out right away for an estimate and was able to do the job right away. Did a great job with the repair and cleaned up everything when they were done. Would definitely recommend!

Tony and Emily were great to work with. Jose and his crew did a great job.

Quick response to initial phone call. Turn around time, from call to estimate to job completion was very fast. The staff were friendly and informative. I will definitely be using them in the future.

They were fantastic from start to finish. They called us immediately to discuss what are needs were and to arrange a time to come out and give us an estimate. They discussed different options to fit are expenses and were here as promised. They had all the necessary supplies to not only start the job but also finish it right there and then.

Responded quickly. Had a reasonable quote. Got the job done on time. No complaints.

Tony and his crew arrived as promised and completed my fence repait in less time than I expected. All work and clean-up exceeded my expectations. Digging out all the broken posts in frozen ground could not have been easy.

Tony took a sow?s ear and turned it into a silk purse. He took on a difficult situation that no other contractors wanted to deal with, and the end result turned out amazing!! He, and his crew, went above and beyond in all respects. We are planning on having him back to complete some other projects in our home. He is professional, knows his stuff, is very responsive and really easy to work with. Highly recommended!!