Cornerstone Appliance Service

Bob was friendly and professional. He answered all my questions and was very thorough with the repair. I would definitely call again for future repairs.

Outstanding service. They gave me a rough order of magnitude estimate over the phone before coming out - very courteous customer service. The technician was on time, very knowledgeable, professional, and respectful of my home by using shoe covers. He jas the correct materials with him based on my phone request. The actual price was as expected. Highly recommend them and will hire them again in the future. Btw, this is the same job ABC had tried to scam me out of $800 for a 30-60 minute simple appliance hookup (see my earlier review and F rating for them)

They were very honest and helpful.

best service we have ever had in 27 years living in house called in am was at house in afternoon found problem fixed and also fixed minor problem on dryer go to appliance repair co. in fox valley will never call anyone else again

Diagnosed the problem, gave me a quote, came back the next day for the repair (part had to come from another state)

Office staff very efficient. Called to reschedule appt due to delay in delivery of gasket. Repair man was efficient regarding work and gave me helpful tips regarding use and maintenance. Their quote was the lowest as quotes from other vendors were double. Repair all appliances so will keep their number handy. Hopefully I won't have to use them.

They were easy to schedule and reasonable. It was an old dryer so they let me know up front if I should pay to have it fixed or just buy a new one which I appreciated. I decided to fix it and have been happy with the work performed as well as the communication. He also cleared out the vent at no additional coast which I appreciate. I will use them again.

Excellent. Randy was the Service Technician. Extremely knowledgeable and friendly. Very prompt and courteous.

The tech had the necessary part and showed up right at the scheduled time. Less than an hour later, he was done and things are working again.

Very smooth and very professional. My tech, Lincoln, was very helpful and shared exactly what was wrong and how he was going to fix the issue. He was in and out in 30 minutes!

I called Cornerstone after being told I would likely need to replace my washing machine based on another repair companies assessment of what I was experiencing. Cornerstone, right off the bat, asked better troubleshooting questions over the phone and said it sounded like a small part replacement common to this machine, instead of total replacement. They came out the next morning and sure enough, it was just an inexpensive part needing replacement, which they did promptly. I saved $1000 not having to buy a new washer (and dryer) thanks to their excellent troubleshooting. I will call them out for all my appliances, every time!

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On time, professional  and fair prices

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Prompt arrival to troubleshoot on a Friday. I understand the need for a $72 service charge on a house call to troubleshoot. Technician determined the door seal on the dishwater needed replacing and the part was ordered. Total time for this visit was 15 minutes. We scheduled a repair date for Friday, 6/3. Upon technician arrival, I questioned the billing amount of $172 which included the service charge plus an additional $60 for installation. The seal replacement and check took less than 10 minutes. Normally, the service charge includes some or all of the labor charge especially since the time spent way less than one hour. I mentioned this to the technician and he said this is how Cornerstone bills. He offered to take off $20 and I said that's a start, in the end he really only took $15 off. So for 25-30 minutes of actual troubleshooting and work plus a $52 seal, the final bill totaled $153 which does not seem reasonable. That equates to $101 or so for service and repair for less than 25 minutes of labor. Maybe this is standard practice, but I won't be using Cornerstone next time. Unhappy Customer

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Lincoln (service man) was excellent.  He recognized what I had already tried to repair the oven and then made recommendations which I approved and had my stove up and running in no time.  I'll definitely use them again for any appliance repair and hope Lincoln is my service man again!

They were professional, upfront, and courteous!

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Came at the set time, did a great job and all is well

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