J&R Herra, Inc.
About us
Our family owned and operated business has been serving Kane County and the Chicagoland suburbs for nearly forty years. Our practiced and experienced technicians work tirelessly to keep your home comfortable, healthy, and safe. J&R Herra will be there when you need us, charge a fair and honest flat rate price, and stand behind our work. Have an emergency? We have technicians on call twenty-four hours a day, seven days a week. Additional address- PO Box 8032, Elburn, IL 60119 Additional contact - Brian Herra ([email protected])
Business highlights
Services we offer
Inc. works on residential and commerical properties alike. Our company has a wealth of experience on new construction, J&R Herra, air conditioning, and all service repair work. Our specific services include the following; geothermal heating & cooling, electric, heating, hepa filters & ultraviolet lights., plumbing, radiant heat, remodels, water heaters, water softeners
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 8% | ||
| 3% | ||
| 8% | ||
| 5% |
"[Member name removed], Thank you for the feedback. Communication with customers and scheduling service appointments are areas we value just as much as our technical capabilities out in the field. We are so glad we were able to address your plumbing needs before all of these crazy, heavy rains. Hopefully your home has remained safe, comfortable, and DRY. We look forward to any future opportunities to work with you. Thanks again for your kind words and patronage. Take care and enjoy the rest of the summer. Let's hope for some more sun!"
"Thank you for the review! In addition to the water heater, we hope your replaced master bath faucets are still "transforming" that space and offering you a fresh, new look. It is always a privilege doing work for you, and we sincerely appreciate your patronage. If there is anything more we can do to better serve you as our customer, please don't hesitate giving us a call. We look forward to working with you again in the future. Take care and enjoy the summer."
"[member name removed], We greatly appreciate your feedback, as well as your business. We will use your comments to better our company in how we serve you and our other customers. Short of this early spring snow, we hope you enjoy the warming weather in the Chicagoland area. Warmest regards!"
** $409.00 to replace a tub handle -- REDICOULOUS & SHAMEFULL **
Contacted the company agreed to an $89.00 "after hours" fee for a tub handle that would not turn the water off completely. The repairman identified the handle as the problem. He did not have the part on his truck so he went to Lowes, 1/2 , mile from the location, and replaced the part. Then came the bill $409.00!!!!!!! DO NOT USE HIS COMPANY!!! WARNING
"Mr. [member name removed], First, thank you for taking the time to review your recent experience with our company. We read and reflect upon each review with serious consideration and scrutiny, as they are our measure for improvement and growth. We work tirelessly to bring comfort and care to all of our customers. Please know that your happiness is our first priority. That being said, I am so very sorry for your unpleasant service experience with J & R Herra. Please feel free calling our shop office and speaking with Brian directly or with our plumbing manager to bring some rectification to your billing issue. I sincerely apology for any stress or heartache this situation has caused you and your household. We would greatly appreciate any opportunity to make it up to you. Again, thank you for reaching out and sharing your words. We value them more than you know."
"Thank you for your review. We always try to offer and explain various solutions to our customers' problems as everyone's circumstances are unique. Our primary goal is to restore safety and comfort to your household environment. We appreciate your business and are eternally grateful to you for taking the time to comment on our company."
"(member name removed), We hope your water heater is performing as it should, and we are pleased to hear you are satisfied with the installation. Thank you for taking a moment to comment on our company. We truly value every little bit of feedback, as it helps us perform and grow as a small business. We are so grateful for your business and look forward to helping you in any way in the future. Take care."
"Thank you for your recent Angie's List review describing our services and the problem you experienced with our scheduling and punctuality. I appreciate your candor and must agree that we were not utilizing very effective communication skills. Please accept my sincere apologies. We are not taking your dissatisfaction in this area lightly. In fact, your comments have been forwarded to several key people in our organization, including our president. We used your experience to improve our internal service-communication process. We take our customer's feedback and use it to guide us professionally to be the best and the brightest in the industry. Again, thank you for your loyal patronage. We greatly appreciate the time you took to help make us a better business."
I had J&R Herra come in to do a yearly service/check up on HVAC/Air Exchange system that came with the home I had recently purchased. I was told to call them since they were the ones that installed the system, so I did. The gentleman that came in was punctual and went right to work, however his communication skills were horrible. He never really made us feel comfortable and was more concerned with finishing and leaving. When I made the appointment I told them that I was interested in learning how the system worked since I had never owned a geothermal unit before. They said sure but that never happened.
A detailed invoice was left stating that I needed to replace a part. I assumed I would receive a phone call to schedule this service but I never did. I called back two weeks later to ask for the service be done. They said they would order the part and call me back. That was about 3 weeks ago and still waiting for that call.
I prefer companies that keep their customers up to date and informed. The overall customer service has been the disappointing part for me. I will try some other company moving forward.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
210 E North St, ELBURN, IL 60119
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