VALLOW FLOORING

Hire them to do the carpeting and installation of carpeting and my basement media room and bar area. Had the owner of the company come out and actually measure the basement and discuss the correct carpeting for me along with stairs to be carpeted as well. He approved my choice of a low profile Berber carpet and said there should be no problem getting the carpet onto the stairs and down in the basement which would be roughly about a thousand square feet of carpet. Fast forward 3 months later and carpet comes in which is great there's a couple months we set up the installation as a part of the wrap up towards basement being finished. Carpet arrived in August everything seemed to be okay when installers informed me they could not actually lay down the carpet I had ordered. Even though it is a low profile no pattern Berber carpet and approved by their owner of v a l l o w flooring, they just felt there would be too many seams for them to deal with and it would not look good. I had the owner Mark come out and talked with me about this several times at my house walk me through everything again twice both times he told me to redesign my basement interior plans to order flooring for the bar area which would then make fewer seams for his team to have to deal with. Yep you heard me he wanted me to spend more money order additional flooring so his team wouldn't have to deal with too many seams in the carpet. When I explained that this would cost me at least another $5,000 Mark's response was well that's kind of what you have to do with. He did offer to offset $400 for my bill and also not charge me for any carpeting that was not going to be used now. When I explained to him that I had tried repeatedly to change my interior design and it was going to cost me well over another $5,500 $6,000 to make those changes to accommodate his team he was completely blasé. So what we all decided to do was I stopped work immediately on the basement I am now sitting with $6,000 worth of carpet and padding. Valo removed the $800 installation charge told me good luck go find your own installers. That was because they already knew trying to find an independent carpet installer is extremely expensive and difficult to do usually installation comes as part of a package deal as a standalone it's $4.25 a square foot so I'll be out at least another $4,500 to 4,800 if I want the original carpet that I had ordered now sitting in my basement to be installed so instead of a $6,000 budget roughly I'm now up to well over $10,000 in budget because valos cannot install the carpeting that they sold me. I would not do business with these people again. They either clearly don't care or they just figure it's part of doing business to occasionally stiff a customer and make the experience horrible.

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The sales staff was pleasant and helpful in locating a PORCELAIN tile in the color group I requested. I ordered both 12 X 12 porcelain tile and matching bullnose. Delivery was within 5 days.  After laying all of the 12 X 12 tile we opened the box of bullnose only to discover that it was ceramic NOT porcelain. The sales people were appropriately responsive when I went into the store and questioned this, however they had to contact the company sales rep because they didn't know whether the tile was produced in porcelain.  I was very discouraged to find that their sales staff did not know their products better.  I was very clear that I wanted a porcelain product Iand would never ever have purchased this tile if I had known that I could not get the bullnose in porcelain as it is being laid in an area that will be highly susceptible to damage.  I was told that because I had already laid the 12 X 12 tile, they could not give me a refund.  I cannot recommend a business that does not know their products well enough to ensure that a customer gets what they are asking for.

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We had our entire first floor re carpeted and laminate flooring installed about a year ago. There have been three occasions where issues have come up and needed to be repaired, including some damage during installation do to removal of old ceramic tile. Each time we called the store, the owner came out quickly, once even the same day we called. We have never been told they were not responsible or that it wasn't covered. I have dealt with many other flooring service providers (one that I had personally known for over 20 years) and this is rare by anyones standards a year after the sale. I would highly recommend this company based on the level of service that they have provided to me and will definitely use them in the future.

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We had them come to our house and measure the areas that we wanted to install new carpet. I thought I would hear back from them in a couple of days but did not. When I called to follow up she said she had been leaving messages at a wrong phone number. So, it didn't get off to a great start. We decided to go ahead and purchase the carpet and picked our installation date. The installer arrived on time and did a good job. We plan on using them again in the Spring when we have additional carpet installed.

They were good.

Good experience. The carpet -- a Dupont Sorona fiber -- is FANTASTIC. It's the softest carpet I've ever felt and is holding up very well. I expect to get a long life out of it. Stains come out very easily. The installers were very professional and courteous and did a great job. Two years later, no problems with either the carpet or the installation.

This was our 2nd time using this company. A year earlier they had installed some carpet and tile. This time around we wanted to continue the tile throughout more of the house in connecting rooms. They made the transition from rooms look as if it had all been done at the same time. They showed up when scheduled. There was a misunderstanding because of the way I had worded the work needing done on the carpet portion of the job and because of this the carpet hadn't been ordered. When the problem was realized Vallow quickly went into action by requesting a rush order on our carpet with the supplier and had it resolved in a couple days. We are very pleased with this flooring company and highly recommend them.

EXCELLENT SERVICE. THE INSTALLERS WENT OUT OF THEIR WAY. THEY WERE NEAT AND PROFESSIONAL.