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1.01 Reviews
Showing 1-1 of 1 reviews
Don H.
03/2012
electronic repair
+ -1 more- BroughtVaio in for a DC plug repair / replacement (kid damage, apparently known problem with this model). Not under warranty - about 3 years old. - Vaio shipped to service center. Center rep called to discuss issue (good) noting that the pass down notes were poor (bad) and that there was no power cord (provided, store failed to ship it with the laptop). - Laptop returned to store - DC plug damaged in shipment. Returned to service center for second repair (at no cost). - Laptop returned, diagnostic discovered hard drive starting to fail due to bad sectors. No indication of this prior to turn into Best Buy but it may be possible. Authorized repair. - Laptop repaired. Geek Squad records poor. I had to explain the entire repair sequence and go over a detailed review of the authorized charges because the records were not complete. I did not authorize Best Buy to order / install the Sony Recovery Disks as with a good hard drive the system should boot up and start loading with the Sony factory recovery disks. - Attempted to install Sony Recovery Disks (purchased from Sony). Failed with error "332" = hard drive failed. Sony phone technician and I worked a variety of options. Technician believes the hard drive is bad. It appears Best Buy never validated the hard drive nor partitions. - Returned laptop to Best Buy Geek Squad for diagnostic and installation of the Sony Recovery Disks. Geek Squad rep says it will be at least 3-5 days and they will run another diagnostic to see if the replacement hard drive is bad 'that sometimes happens'. I do not know what, if any, diagnostic was accomplished on the laptop upon return to the store. SUMMARY: Poor records; incomplete work (I would expect them to check the hard drive and boot the system before returning to me); laptop appears to hand off to different technicians without good notes.
Description of Work: Edwardsville IL Best Buy Geek Squad repair of my Sony Vaio laptop was incomplete and not thorough. While their staff is polite and nice, I am not happy with the multiple revisits and need to explain the situation over and over (pass down notes poor). Unable to assess the final quality of work as I still don't have the laptop. Laptop not under warranty (about 3 years old). Unit brought in for DC plug repair. Service station repair returned broken. Sent again. Returned repaired. Diagnostic discovered the hard drive was failing (no indications of such when turned in but that may be possible). Authorized replacement. New hard drive will not accept Sony Recovery Disks -- appears to be a bad replacement hard drive. Unlikely it was a 'lemon' laptop as it was running well for 3 years and all issues occurred following the plug damage (which was original reason to turn into Best Buy).
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$300
Contact information
6670 Edwardsville Crossing Dr, Edwardsville, IL 62025
www.geeksquad.com/repairLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
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Service Categories
Electronic Gadget Repair,
TV Sales,
Computer Sales,
Appliance Sales and Installation,
Computer Repair,
TV Repair,
Stereo and Home Theater Systems,
Camera Repair,
Auto Radio Service,
Appliance Repair
FAQ
Geek Squad - Best Buy is currently rated 1 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Contact information
6670 Edwardsville Crossing Dr, Edwardsville, IL 62025
www.geeksquad.com/repair