Allied Construction

Description of Work: .

Description of Work: COMPLAINT ACTIVITY REPORT Case # 1487503 Better Business Bureau Serving Eastern Missouri and Southern Illinois | |Consumer Info:|Consumer's Original Complaint : |On 11/20/2013, allied roofing put a tarp on the front half of my house roof and 1/2 of my shed roof by mistake. They got my address mixed up with my neighbors down the street. My roof was ok until they put the tarp on it. They did not leave any information of who had put the tarp on my roof. I tried calling everyone i could think of the find the company responsible. On 11/26/13, i came home from work to find a tarp on the neighbors house. I walked down to his house and asked for him to call me. He called me 11/30/13, he was the one who told me who was putting his roof on and that his insurance agent told him that they were aware of the mix up and they were supposed to be calling me on monday. Allied made no effort to call me, so i called them on 12/02/13 late in the afternoon. I got a hold of bob rozanski and he told me that this was the first they had heard of this. He told me that his guys told him that they put the tarp on because they said that we had shingles missing. They also tarped 1/2 my shed roof. He made an appt. To meet with me on 12/03/13 at lunch time. I agreed. He came out and he climbed on the roof and he said we had hail damage and i should turn it into my insurance company and they would pay my deductible. He said that they could plug the holes from the tarp, but that may only be short term fix or patch in 3 ft areas. I told him i would think about it. The next day i found out that our shingles were not longer available. I didn't hear from anybody until i called them again and told him i wanted a whole new roof. It was not my fault they tarped my roof by mistake. I finally got a hold of the owner and i met with him on 12/19/13. He said he didn't feel like they owed me a whole roof, he also suggested i turn it into my insurance. He said they could plug, patch, or they could give me some money, asked how much and he said $750. He said if they did the work, he would pay for 1/2 the roof and the shed roof to be reaired, but i would have to pay for other 1/2 | |Consumer's Desired Resolution: |DesiredSettlementID: ReplacementI would like a new roof on my house and shed.i did not ask them to get on my roof and tarp it and my shed.1) i will not let them plug the holes because that is a short term fix.2) i have 2 layers on my roof and they can't patch it because it will look like a jigsaw puzzle with different color3) the shingles i have on my roof are gaf (woodhue color)they are no longer available4) i will not let them put 1/2 a roof on because i will have one layer on the front and 2 layers on the back | |BBB Processing | |01/06/2014 web BBB Complaint Received by BBB |01/08/2014 DPT BBB Member or MIP Complaint Reviewed by BBB Operator |01/08/2014 Otto EMAIL C1 - Send Acknowledgement to Consumer - Mbr |01/08/2014 Otto MAIL B1 - Inform Member of Complaint |01/24/2014 OttO BBB No response to first notice to member |01/24/2014 OttO MAIL B2 - Second Notice to Member |01/24/2014 WEB BBB RECEIVE BUSINESS RESPONSE : Contact Name and Title: Brian Mullins | Contact Phone: 314-752-7273 | Contact Email: [email protected] | Ms. Westbrook is correct in saying that we tarped her roof by mistake. I did meet with her and I agreed that we would repair the damaged sides of the roof and she agreed to let us replace the damaged slopes. The next thing I know I receive a letter from the BBB. I contacted Ms. Westbrook and asked her what was going on and she told me she had changed her mind and wanted to break our agreement. I explained that I am willing to except her desired outcome and replace the roof entirely for her. I explained that I would get her on the schedule and that my crews would replace the roof with a shingle color of her choosing she then told me that she had to think about it. I do not know what there is to think about as I have agreed to her request. I am not willing to incur any costs from another contractor or am I willing to pay anyone else to complete the repairs. We are more than capable of handling her project and will provide a full warranty on our work. If Ms. Westbrook would like her problem resolved then she needs to contact me and tell me to get her on the schedule. |01/27/2014 BB EMAIL C3A-Forward Business response to Consumer |02/03/2014 OttO BBB No Consumer Response- Assumed Resolved with Letter |02/03/2014 OttO MAIL B-AR Inform Business - Closed ASSUMED RESOLVED |02/03/2014 OttO BBB Case closed - Assumed RESOLVED |02/05/2014 BBB MORE INFO RECEIVED FROM THE CONSUMER : Dear Sir, | The purpose of this letter is to respond to a letter that was sent to you by Mr. Mullins, of Allied Roofing Co, of St. Louis, concerning a complaint I submitted earlier to you against him and his company. It is my opinion that Mr. Mullins has misled you and ignores the facts in the case. | In his letter, he states that we had an agreement and I wanted to break it. To the contrary, I did not agree to anything nor did I sign any agreement. I did, however, ask him for a bid for the back half of the roof. I have attached a copy of the contract for the back half of the roof for your information. As you can see it is very vague. It does not specify the type of shingles; no ice and water underlayment specified ( required by Ballwin code); and he is charging $100 for removing and re-installing the gutter guards that we previously installed and should be included at no cost to me. | Allied Roofing, from the beginning, has not wanted to take responsibility for the series of mistakes they have made. They made no effort to contact me and let me know they made the mistake in the first place. I had to track them down and when appraised of the situation, lied and stated that it was the first they had heard of it. I have a 20 year old roof and, up till now, it has not been a problem. However, due to their negligence by climbing on my roof without my authorization or knowledge, performing unnecessary work, and leaving a dastardly-looking tarp spread across the front of my house, all purportedly because their workers failed to recognize the correct street address, is no reason for me to have to correct, at my expense, what they have chosen to ignore. In addition, I should willingly be compensated for any pain and suffering me and my family has suffered because of their ignorance and wrongful actions. | Once they were located and contacted, the company tried to minimize the damage they caused by trying to sell me on the fact that they would simply plug a few holes, match the shingles (which have been discontinued and without doing the entire roof, any piece-meal job would be very obvious and unacceptable from my standpoint), and be done with it. Just recently, Mr. Mullins has recommended that I turn the entire claim into my insurance company because he doesn't believe he is obligated to pay for the damages that, you must agree, he has caused. Also, he has no regard for the financial burden that has been unexpectedly placed on my family that cannot wait to be resolved. Unfortunately, he has been dragging his feet with respect to a reasonable settlement. | Within the past month, Mr. Mullins came to my house and, with my father present, discussed the situation. Even then he repeated his argument that he didn't feel that he owed me a whole roof. I told Mr. Mullins that I no longer trusted him or his company to perform the work, and his response was to imply that the previous lack of communication or poor attitude was, as he put it, "that's neither here nor there." He said the only way he would fix my roof was if his company did the work. As I hope you now see that I have been very forthcoming with him and agree that my expectations are reasonable. | It was after careful consideration and with little to no satisfaction from Mr. Mullins, that I finally sent a complaint to you as the responsible BBB in this area. He has since become angry, indicating that I went behind is back in reporting the situation to you. In a recent conversation, and in a very indignant manner, he asked me what I really wanted, as if this had not been clear from the beginning. I told him, again, that I wanted a new roof but I didn't want his company to do the work. When reading Mr. Mullins response to my original complaint, he pays little to no attention to detail. Most notably the fact that he keeps addressing me as Ms. Westbrook, whereas my name is Mrs. Westbrock. This condescending attitude has existed from the beginning. | In conclusion, I called my insurance company as a last resort and they are having another company put on a new roof. As this has been going on since November 20, 2013, I am tired of dealing with this company. I would never recommend this company to anyone. If Mr. Mullins wants to make me happy, he will do the right thing and pay my insurance company for the WHOLE ROOF AND RETURN THE DEDUCTIBLE TO ME. | I appreciate your assistance in this matter, and would be very happy to provide more information should it be necessary. Thank you for being there for both the public and business community. | |

Description of Work: Tree fell on detached garage damaged shingles, roof, fascia.

Description of Work: They did the deck, screened in porch, the roof, 2 large metal buildings, a detached and then an attached garage, skylights, fascia, window wells, vent covers, and a decorative belt molding around the house. They are now repairing a garage after a tree fell on it.