M & M Construction & Restoration Inc

-Originally specified work came out to be 33% higher than quoted. Job specified on original estimate started beginning of April and was never completed. They attempted to add an additional 4K to total price of job. -No plastic hung to block dust when floors were pulled up. Significant dust throughout entire house after completion. -Boards with nails were left in the garage. Hazardous with small kids around and we ran over one and got a flat tire. -Have lived in Elmhurst for 30 years and will never recommend this company to friends/family.

M&M were on site bright and earlier as agreed every day.  They electrician provided great insight on number of cans for each area on the 2nd floor.  He also suggested moving the fan over to center on area of the 2nd floor.  The electrician did a great job with the installation.  After the electrical work was done, they checked for water damage on all 3 floors of my house which was caused by an ice dam.  They were thorough with checking the ceilings to ensure everything was safe.  Next, they painted the common areas and master bedroom closet which was covered under insurance.  For the most part, the painting was pretty good.  There were a couple of areas on the ceiling that I need to touch up since the pencil marks from the electrician could still be seen.
Overall, M&M did a great job with the house and provided great and fast service.

I deeply regret working with M&M Restoration and Construction for floor refinishing. By all accounts, the floor refinishing a rushed and amateur job. I had to spend a great time of time, effort and money to have their work completely redone by another company. Literally everything M&M touched had to be fixed. Not one piece of their work was salvageable.
We moved out for a week while M&M did the work. Then, we had to move out for an additional two weeks while another company fixed their work. As you would imagine, hiring a company to fix damaged work is an expensive undertaking. The cost to have the floor completely refinished the second time was CONSIDERABLY HIGHER than I was going to pay M&M. M&M left me "holding the bag". They are completely aware of the problem and left it solely on me to pay for their mistakes.
Here are the facts from the job:
- M&M was hired to refinished the wood flooring on two floors and a staircase. 
- The project start date was agreed to by all parties, and the work started on a Thursday morning. Thursday afternoon, the head flooring person LEFT ON VACATION without notifying anyone. His team was as surprised as me.
- The floors were improperly sanded, so after spending over an hour choosing a stain color, the time was wasted and the whole process had to be repeated.
- The crew left a Solo cup of stain on the floor over the weekend, which leaked all over the freshly sanded floor. They covered up the mess before we arrived, made no mention of it, and made no attempt to resand the floor.
When the team was "finished" with the project:
 - The spilled stain from the tester cup was never sanded and was clearly visible on the floor. This left 2x3 ft. splotchy, discolored floor in the main section of the living room.
- The sanding job was done so poorly that swirl markings from the machine could be see literally all over the floors and stairs.
- The sanding also left halo markings around the room, making highly visible lighter/darker areas of the stained floor.

• - The stain itself was unevenly applied. In several places, rags soaked with stain were left and the resulting over-saturated areas could be clearly seen. In other areas, not enough stain was applied, and unfinished wood was left visible.
• - Water spots were left all over the bathroom and hallway floors - someone washed their hands, let it drip onto the newly sanded floor, and then sealed the water spots into the floor.
• - M&M was paid to remove the sink and toilet from the hallway bathroom to avoid any damage to the fixtures. The toilet and sink were never removed and were left covered in stain. (The team even had the nerve to say "once we put the fixtures back, you can move back in". Yeah, they were never taken out.)
• - The sink basins and hand towels were left stained with floor finish and no attempt to clean had been made.
• - The team inserted new vents which were flush to the floor. Then, they stained over the new vents, which SEALED them to the floor. We had to personally razor-blade out every floor vent. When we got the vents out, we discovered the M&M team cut out the wood flooring to insert the vents, DUMPED the scrap wood into the vents, and left it.
• - Markings from stain cans were visible across the house from metal cans being left on the wet stain.

Here's what happened next:

• The flooring person (back from vacation) told me they did a perfectly acceptable job. 

The result:
I brought through new flooring companies to assess fixing the job. EVERY flooring expert:

• Asked if I did the work myself
• Expressed shocked at the "amateur work" done by a "professional" company 
• Commented on the vents sealed to the floor - apparently, it's Flooring 101 to remove the vents before applying stain
• Mentioned the lack of finish on the floor - even though M&M "applied three coats"

I  had to pay a significant increase to a new company to refinish the floors. The stairs had to be hand-scraped to remove the damage from M&M

They have been good so far and were very flexible throughout.  They did not force services and seemed to do a good job, according to my wife.  I will continue to use their services in future.

I have used them 3 different times. They came in and did an amazing job. They were very fast and were always ahead of schedule.