HOMEFINISHERS INC

WE DID NOT GET THE EXACT LINER WE HAD ORDERED. WE ORDERED A WHITE TUB AND RECEIVED AN OFF WHITE ONE. THE WORKMANSHIP WAS VERY GOOD AND FOR THE MOST PART THEY CLEANED UP AFTER FINISHING.

SALESPERSON TOOK 3 DAYS TO RETURN A CALL. THEY USED HIGH-PRESSURE SALES TACTICS THAT WERE OFF-PUTTING. OVER PROMISED, SUCH AS ''WE CAN DO IT IN ONE DAY''. INSTALLATION SCHEDULER WAS VERY MAD THAT I APPLIED FOR A CITY PERMIT (REQUIRED IN MY TOWN) AND COMMENTED ''NEVER GET A PERMIT, IT CAUSES NOTHING BUT PROBLEMS''. COMPANY APPEARS TO HAVE NO PLUMBING LICENSE, SINCE AFTER I GOT THE PERMIT, THEY HAD TO FIND A LICENSED PLUMBER, (NOT PREVIOUSLY ASSOCIATED WITH THEIR COMPANY), TO INSTALL THE NEW VALVE. BOY AM I GLAD I GOT A PERMIT. I GOT THE IMPRESSION I WAS BEING LIED TO AS TO WHY IT TOOK SO LONG TO SCHEDULE (6 WEEKS). THE PLUMBING WAS DONE IN ONE DAY, THE REST WAS DONE ONE WEEK LATER. MEANWHILE, SHOWER/TUB UNUSABLE. INSTALLER WHO GLUED THE FIBERGLASS PANELS TO WALL CLEANED UP AFTER HIMSELF AND WAS COURTEOUS. THE WORK DID GET DONE AND I AM SATISFIED WITH IT NOW THAT IT IS OVER, BUT I WOULD NOT HIRE THEM AGAIN DUE TO OVER-HYPE, SALES EXPERIENCE AND APPARENT LACK OF PLUMBING LICENSE.

THEIR PRICE WAS A BIT HIGH BUT THEY WERE RECOMMENDED BY FRIENDS WHO WERE PLEASED WITH THE WORK THEY DID.

READ THE FINE PRINT ON THE 'LIFETIME GUARANTEE' BEFORE YOU HIRE THESE GUYS. APPARENTLY, EVERYTHING IS GUARANTEED EXCEPT THE PARTS, THE LABOR AND INSTALLATION. WHAT DOES THAT LEAVE? YOU GUESSED IT....NOTHING!!

I FINISHED THE JOBS MYSELF, AFTER THROWING THEM OUT FOR SCREWING UP MY FLOOR TILE AND MY WALLS. THE TOILET DIDN''T WORK, AND THE LIGHT BAR ON THE MEDICINE CABINET WAS CROOKED. THEY SUPPLIED NO END-CAPS FOR THE TOILET BASE.

THEY DO LESS THAN ADEQUATE CLEAN UP JOB. THE HOMEOWNER HAD TO CLEAN UP. MEMBER TOLD THEM NOT TO DO CERTAIN THINGS AND THEY DID THEM ANYWAY. DIDNT PROPERLY APPLY GROUT AND DID A SLIP SHOT JOB ON CAULKING. THEY SHOWED UP TWO HOURS LATE EVERY DAY. THEY INSTALLED A TOILET THAT DIDNT WORK. THEY HAD WORDS WITH MEMBERS WIFE AND ACCUSED THEM (MEMBERS) OF DAMAGING SOME OF THE MATERIAL THEY (MEMBERS) BOUGHT AT HOME DEPOT.