Two Men and a Truck

The crew arrived on time - they were very efficient - very professional - and completed their job very quickly. Cost came in under budget. Very happy and will hire them again in the spring to move back to new house.

Everything went very smoothly, one item was particularly heavy and needed to be carried up two flights of stairs. Was done very well and arrived in mint condition. Extremely happy with the care and attention to packing and moving of the items.

Terrible! We were told the move would cost $600 at most. The "men" would be gone 10-15 min every time they brought a load down to the truck (which was parked right in front of the building). Just loading the truck took over 5 hours and this is for a one bedroom apartment. In the end, the move took over 8 hours and we were charged $1200...again for a ONE BEDROOM APARTMENT. Not sure if there was a conscious effort to extend the length of the move or if the movers were just incompetent. In addition, the coordinator, Jared, was unapologetic and unresponsive to our complaints. We have since filed a complaint with the Better Business Bureau. There are plenty of better options for movers than these guys.

The crew of 3 men showed up at the appointed time and asked for a tour of the house prior to starting the move. They started moving immediately and working very quickly but very careful with all of the items being moved, The crew was very professional and very experienced. I was quoted 8 hours for the job, and they finished in less than 6. I was very impressed with the work and completely satisfied with the move. When I move back to the original house, I will contact and use Two Men and a Truck again!!!!!

All furniture was damaged and boxes soaked in water. They took 8.5 hours to move 2 bedroom apartment. Needless to say that everything was packed and ready before they start moving. I have filed the claim for damages and the company paid for repairs but I would never risk again calling this company for my moving needs because I am not sure if they would send the same 2 guys again.

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Went better than expected! I was very happy with the service, promptness, and overall experience.

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The move was booked via telephone with a representative about three weeks prior to the event. The details were confirmed via email and needed documents (certificate of insurance specifications required by the building site and a parking permit to be obtained from City Hall) were identified as my responsibility to obtain and to relay back to the representative. Other pertinent explanations and documents were provided electronically to me by Two Men and a Truck, although these materials can be sent via surface mail, if preferred. I returned the certificate of insurance specs and a digitized copy of the parking permit. After a subsequent email and two calls, however, the booking agent neither confirmed reception nor forwarded a certificate of insurance executed by the firm. I followed with more calls and became worried. I reasoned that if the movers couldn't handle the paperwork and follow up in an orderly fashion, then perhaps the actual move would prove problematic, too. Eventually I learned that my representative was a new employee and an apology for the run around eventuated. The needed information was forwarded to me two days prior to the scheduled move.
On the appointed day two men arrived promptly to help with boxing and doing the physical move. They were exceptional workers. The move began at 9:30 AM and finished at 3:30 PM. It was a complex undertaking, involving multiple tasks and three sites (two collection points eight miles apart and the ultimate destination, a suburban storage facility). The men were polite, personable, interactive, hard-working, and systematic. I've hired movers across the last decades on numerous occasions for varied reasons and have never seen greater care in the padding and wrapping of furniture or in the boxing of materials. They displayed a conscientious work ethic throughout the process and genuinely cared about doing a superior job. I was impressed and appreciative. Though this was my first time using Two Men and a Truck, it will not be my last. The final bill was quite close to the original estimate. It would have been right on the nose, if I had been able to do all packing prior to the move. I had some back spasms, so notified the office on the day prior to the move that I might need last minute boxing aid. Of course, this elongated the time span and increased costs a tad. I highly recommend this branch of the firm, Two Men and a Truck, located on Dempster Avenue in Des Plaines, IL. They capably navigated both urban and suburban locales and were extremely careful, courteous, and competent throughout the move.

they don't tear up the house while moving items, all personnel was professional, courteous and polite. I have used them at least 4 times and always had excellent service.

Great service, nice guys, pricing competitive!

They did very well. They were professional and I've used them three times over the 20 years. They were careful with our furniture and boxes. The price was reasonable.

They were early, courteous and respectful and very careful with our items. The final cost was a little more than the initial estimate because we had more stuff than we thought. Scheduling was good and I would recommend their services to others.

They made a complicated job simple. It was nice to work with someone with such good attitudes. Nothing was broken.

They were polite, helpful and tidy. They went out of their way to expedite things such as working around traffic. They did a great job moving those items into the storage facility.

It went horribly, from start to finish. The packing was done on a Wednesday, but somehow at the time of the move the next day the contents of an entire closet was overlooked, there were many items left in another closet and in a laundry room, and--we were told later--they don't pack artwork, glass shelving or mirrors. That is done by the movers. My parents are in their 80s and until the last day none of us were with them for the full day of the move, though we tried to check in with them during the day. I definitely feel that their age and inability to supervise this crew meant that the company took gross advantage of them in getting the job done.
The only thing I can say in defense of the movers on the first day of the move (and there were several days!) was that it was a very hot day. The building has a elevator, but the movers have to carry the boxes and furniture out to a parking lot or the street and the movers couldn't find a place to park that wasn't blocking something--including street traffic. They spent long periods taking breaks in their truck and not too much time actually carrying down furniture. In fact they carried down almost NO furniture, despite a specific request from my parents to put the furniture in the new apartment FIRST because it was smaller and they knew this if the boxes were brought in first there wouldn't be room for the furniture against the walls. By the time the truck was packed full of boxes, my Dad was told that there wasn't room in the truck for the furniture and it was too late to even deliver anything to the new apartment, which allowed move-ins only between 8-11 am and 1-4 pm. So the company graciously agreed to keep their things overnight and finish the move the next day.
Day two of actually moving was also a disaster. The movers arrived late, unloaded the boxes in the apartment, then disappeared for at least a couple of hours instead of starting to load the furniture and remaining boxes. Once they showed up back at the old apartment, they didn't have time to load the bed frame, more than a dozen lamps, and various other things. AND it was too late to deliver the furniture before the 4:00 deadline. The furniture was taken back to Des Plaines to be held over the weekend. My parents had to sleep elsewhere from Thursday night until Tuesday.
Over the weekend, family members had to pack up the rest of their apartment and then go to the new apartment and move dozens of boxes that had been dumped in the apartment, blocking the entranceway, and making it impossible to place the furniture when it came.
Day three of the move--which my Dad assumed would be Monday morning since he didn't hear anything from the movers over the weekend, ended up being on Tuesday. The company on Monday morning claimed that they never intended to move their belongings in on Monday and that they called, but there was absolutely no message left with my parents. They agreed that they would come on Tuesday morning and when I insisted that their movers show up at 8:00 and not 9:00 am, they were quite rude about it. But with move in hours only until 11:00 am that seemed to be a smart thing to do.
Two movers came on the last day and efficiently moved the remaining furniture on the truck into the apartment. They also moved some boxes from the hallway and kitchen into the rooms where the boxes should have gone to begin with--they were clearly labeled.
Then there were the framed pictures--artwork, not photographs. Out of approximately 60 pieces, 12 were boxed. The remainder were carried out of the old apartment--my parents were told that they would be properly boxed on the truck--dumped into large cardboard boxes with no padding or protection, and then when they were brought on Friday to the new apartment they were dumped into THE BATHTUB!!! They were crammed into the bathtub, piled up on top of other pictures in the bathtub, and scraped, scratched, and some cracked in the bathtub. This included an antique-framed mirror, which now has a crack in the frame.
I have moved many times and my parents moved only a year and a half before. I have never seen such negligence and mismanagement in a move.
They were paid up front at the beginning of each day. The estimate of about $1700 was doubled, but the stress of this move took an even harder toll on my parents. A detailed letter of complaint was sent but none of the issues regarding a one-day move stretching into a 2.5 day move were addressed, not the sheer inexcusable negligence of dumping artwork in a bathtub. There is more, but this is enough to explain the rating.