Perfect Temp Control

better than expected ... i would hire them again

I called One Hour Heating to check my boiler for $80. One hour heating and AC to check boiler, fee was $80. They told me there was a crack in the heating unit and they would send a tech out for free to go over my options. 3 weeks later they sent the tech out and he was a salesman. He started his sales pitch before he even looked at the boiler. He just went into a long sales pitch for $6700 or something. They said they would have to do re-piping and it would be complicated. I told them I would need to think about it. I then called Perfect Temp Control to come out. They took a look and said I needed a few minor parts and repairs and I asked them to install a new thermostat. They were honest and very professional. The heating system has worked better than ever and the owner called me to make sure I was happy after the work was done.

I was so pleased with the first Mitsubishi system Perfect Temperature Control put in, I called them out to install another one in my master bedroom that has a vaulted ceiling As usual Sergio was very prompt and came out for a quote. He gave me a great deal on another Mitsubishi ductless split system. His installers did an amazing job. They were very neat and very professional. The system works great and the install was flawless. This is truly a great company to work with.

Sergio came up with the best system to heat and cool the space, at a reasonable price.
His crew that did the install were great.  Very professional, fast and neat.  
I couldn't be happier with my purchase.

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Twice a year we have PTC in to prep our heat/air for the coming season.    They always take good care of us.  

unknown

Great service from start to finish.

He came in, he checked out my furnace. Then he did a CO2 check. He replaced the filter, checked the furnace.  After that he left.

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I went down stairs to do something n the furnace room, saw the furnance was leaking.  Gave them a call and they came out and explained everything.  Determined that it was a pipe tubbing that had clogged in the A/C.  Used a machine to pump air pressure, washed it with bleach and water.  Told me every 6 months to use CLR to keep the clog from happening again.

I have delt with Perfect Temp for several years, both as customers of mine (I am retired from a hardware store and they purchased from us...), and me them. After a little negotiating on price and guarantee they did not fail and they did exactly what they said they would.   They got it done in less than a day, cleaned up after very well, and I couldn't have been more pleased.
  Would I recommend Perfect Temp to anyone?  Of course I would.

Not good.

He didn't clean it at all. He was also asking me if I had the tools necessary to finish the work. I live in a condo so I didn't have a water hook up outside for him to use. He was unprepared to with the materials he needed.

He wanted to charge me more money after I mentioned that the air conditioner was not cleaned properly 
This was after I paid $89.95 for him to do a special cleaning service. He also charged me $22.00 for the time that he sat out in his truck to write up an invoice.

I called to speak with the supervisor and they said they were unavailable.

I'm still going to need to hire someone else to fix the air conditioner.

It has been extremely unpleasant from the time of the estimate until the present.  I am very surprised by this since they were recommended to me by a friend and I had check Angies list.
We have had a problem every season since the units have been installed. Our first winter a part was faulty. Since it was under the ONE year warranty for parts and labor they fixed the problem for no charge. However we were very discouraged that there was a problem within the first 6 months.
The weekend of July 6, we were without air conditioning in the 100 degree temps.  This unit hasn't made it through two seasons without an issue.  I called the number Friday night and was told that "emergency" service would be over $200 just to come out. This did not include diagnosis or parts. The service man said it was probably the capacitor.  We waited until Monday
On Monday we were told the technician would come out between noon and 3:00pm.  He did not arrive until 4:30.  I was able to call the office and they did tell me that the tech's last call was more complicated than anticipated.  I can understand that and appreciated the ability to call for updates. Furthermore, the office did call about a half hour before he arrived.
The tech couldn't find anything wrong even though we were without air for a weekend.  When we mentioned that it might be the capacitor, he said the unit was "too young." We asked him to check it anyway.  Sure enough, the capacitor was faulty.  The part was under warranty, but the labor was not.  We were charged $177.00 for a unit that hasn't made it through two cooling seasons yet.
The tech said we could call the office to raise a concern about being charged for labor. The office told me that parts were the only thing that were covered.  I said I was concerned that we may have a faulty system. He told me he couldn't do anything about the labor charge.  He then told me he would have a manager call me the next day.  That was three days ago and I have not recived a call.
I am tired of fighting so I just paid the labor.  However I am hoping I can save someone else from my same experience.

The service technician came to our house unexpectedly quickly after I had called late in the day.  He looked into the problem and gave me an assessment of the situation.  He found that there was an issue with the thermocouple, however, he couldn't replace it because it was a very non-standard part.  He cleaned it up and it started working.  He also called back to the office and gave them information for ordering the part in case thermocouple stops working in the future.  The service guy was very easy to talk to and explained things very well.

Could not be happier

The process went very well. Our salesman, Sergio, took time to explain the several types of furnaces offered and - in layman's language - how and why they differ in efficiency. He was able to schedule the installation quickly despite the busyness of the season. The installation itself went very quickly with a minimum of heat "down time". The work area was left without a trace of debri and the work itself looks neat and thorough. I would certainly recommend this company.

Of course, our old air conditioner died during the last truly hot spell of the year. We thought we could make it to spring without a new unit, but things never work out that way. We had used this company years before to install a heater and had good recommendations from family as well. The estimate we received was slightly higher than another company, but the service we received as well as our knowledge of their prior work weighed the decision their favor. We were hoping to get to purchase a unit that would qualify for energy saving tax credits and Ziggy tried extremely hard to make it somehow work with our existing setup, but it was not to be. It turned out that to receive the credit, we would have had to replace a 5 year old heating unit also, which Ziggy agreed was really ridiculous for us. We really appreciated Ziggy's honesty and the extra time he spent with us, as well as his expertise with all things HVAC. Installation of the new air conditioner occurred early the following morning and went smoothly.

Went well, service technician was friendly and professional.

My experience with Perfect Temperature Control was awesome! I dealt with the salespeople, office staff, and the service men who did the actual hard labor. They were all professional, punctual, considerate and thoughtful. I never worried about leaving them in my home alone. Each day, they left my home as it was at the start of the job! Upon completion, I was re-instructed on how to use the equipment. My electric and gas bills have decreased considerably. I have yet to be too hot or too cold in my home! I would highly recommend Perfect Temperature Control.

I have been using them for several years now. I keep calling them back because I don't have any problems with them. Their quality is good, they are professional and punctual.

They give the best service we have ever experienced. I have a breathing problem, and I need to have my air-conditioning unit working all of the time. The air-conditioner has went out a couple of times and they were here within 24 hours, and sometimes even less to take care of whatever was wrong. They are always on time and clean. They call ahead and let you know if they will be early or late. They are the only ones we use, and we have used them for many years.

I like them as they are very responsive, competent and communicate their situation and concerns well. I bought my air conditioner from them as they were very good priced compared to others. When there was an issue with my air conditioner three other companies came and misdiagnosed it. They kept repairing and charging me but the air conditioner never got better. When the perfect guys came by they told me that I needed a new air conditioner.