ANDERSON LOCK

"I appreciate you taking the time to talk with me. As you know, Anderson Lock has been in business for 60+ years and our reputation means everything to us. As we discussed, travel time, as well as time spent at the jobsite, is factored into our service call costs. After our technician tested the strikes we previously installed, we were reassured that they are still functioning as designed. We have addressed your concerns internally. I hope that the contractor you hired to do your intercom work was able to rectify the situation. --Cortney Anderson Wascher"

"Thank you very much for your business and the kind review. We work hard to be responsive but this summer we were very busy. Thanks again."

"Thank you for your business and the nice review."

"[member name removed] I was trying to find where we quoted you for a job and was unable to. Please call me to discuss this. We are always trying to improve and apparently you think we should. I realize you didn't hire us for your job but I would like to hear why. Thank you for calling us to begin with. Jim Walsh Sales Manager 847-774-9808"

"This customer had exit devices on a pair of front doors that have been out of production for at least twenty years. The devices are in bad shape with parts that are missing and not available. Due to the fact that these devices are on doors used to allow egress from a church we are unable to "cobble" together parts that were not intended for the devices. We gave the customer a price to replace both devices. The price they were quoted included a 40% church discount off of list price for these devices. One of these devices had a list price of $1497.00 and the other had a list price of $1303.00. It is unfortunate that the customer thinks we were trying to take advantage of them as this is not the case at all. We were trying to do the job the correct way to ensure the safety of those in the church if there was ever a need to exit through these doors in case of an emergency. We try our best to satisfy all of our customers, unfortunately sometimes we are not able to, but we try to every time."

"I understand the customers viewpoint but disagree with his perception of the value he received. Our key pricing is more than the local hardware stores, no question. The reason for this is due to the fact that we only cut our keys on the highest quality blank material. Quite often they are cut on the original lock manufacturers key blanks. These are much more expensive key blanks than the typical hardware store cuts there keys on, but we feel that the keys work better and last much longer than cheaper blanks. The next reason is our key machines. The machines we cut our blanks on are usually 6 times the expense of the typical harware store machine. We also calibrate our machines on a very regular basis. This gives you a much better and more accurate key. If you are constantly having your locks changed and only have the keys for a couple of years you will not see the benefit of this. If they are for your house and you stay there for quite a while you will definitely see the difference. We still get keys in daily that we produced for customers in the 70s. they are forty years old and still work well. Regarding the labor cost to rekey cylinders. Our employees are constantly trained, they are background checked by the F.B.I. they are licensed, bonded and insured. They come prepared to do the job in a company supplied truck with our name and logo on it. They are in uniform so there is no question you are getting one of the best trained, trustworthy and ethical locksmiths available. Our locksmiths have an average length of service with our company of 15 years and we think they are the best. We will be happy to provide a written estimate to our customers for every job we do. This member was nice enough to recognize the quality of our work, and our responsiveness with a grade of A. We try to make all of our customers happy, we fell short with him."