ALL SERVICES CLUB

I contacted All Service Inc. immediately on Friday afternoon to explain this situation to them and ask for recourse to the actions that they took in June 2009. I spoke to Jim Nash and he explained that there was a 90 day warranty on the parts and service and that we were outside of that warranty. I explained to Mr. Nash that the defective service that All Service Inc. provided constituted a breach of warranty. I contested that it constituted an unfair and deceptive business practice ? and a statutory type of fraud ? to attempt to avoid liability for breach of a primary warranty by claiming expiration of the irrelevant extended warranty. Mr. Nash?s response to my assertion was that no repair is guaranteed to last forever. I explained to him that this response was not acceptable and I was looking for specific recourse for their improper and harmful service. He offered to me that they would replace and install the motor for the price of $450 that the technician had quoted to me on Wednesday night, and he would extend the warranty to 1 year. I balked at his offer and told him that I would not like All Service Inc. to provide any more service for my refrigerator because I was not confident in the ability of their company to provide dependable and accurate service. I told him that I expected a full refund for the service they provided in June, and additional money for the damages that their service caused to our refrigerator. He went on to offer to extend the warranty to 2 years and then, ultimately, to 3 years. I asked him if he could provide this quote to me in writing, but he said that he would not. At that point in our conversation, I asked him one more time if he would settle to agree to refund $365, which is the amount that they charged us to fix the refrigerator in June 2009, and I would leave it at that and not expect reimbursement for additional damages that All Services Inc. caused to the appliance. He declined my offer and we ended the conversation.

Without a working garbage disposal and stove top, we needed to get a repair guy in quickly. We made the rookie mistake of picking a company with a larger than average sized ad in the yellow pages. They were able to send a repair guy out same day, which is why I rated them as good in the responsive category. I don't remember the exact amount, but the repairman quoted between $400 and $450 to replace the garbage disposal (motor was fried) and fix the stove. His justification was 3 hours of labor, most of which was to replace the garbage disposal because the new model had to be retrofitted to the sink bowl (didn't fit the mold of the old model). He quoted $250 for the unit. His solution for fixing the stove top was to clean it, which seemed like an unlikely resolution. It took him about 45 minutes to finish the garbage disposal job (not the 3 hours he estimated). I also noticed that he was using the same brand and model as our non-functioning unit. This raised question about the "retrofitting" he said he had to do, which was his justification for the labor expense. Once I noticed he was using the same brand and model, I searched for that unit online (while he was still onsite) and found that I could buy that exact unit online for $80 (shipping included) versus the $250 he was charging. To cap things off, the stove was not working when he left. He insisted that it would work after cleaning it with an industrial stove top cleaner which, of course, needed to sit on the stove overnight. Unsurprisingly, the stove top was not working the next day. The agreement was that he replace the garbage disposal and repair the stove for a fixed amount. Only the garbage was fixed and he wanted to charge the same price, a price which he was making a hefty profit on the unit ($170 more than what I would have paid elsewhere) and a labor rate which was based on 3 hours of work instead of less than 1 hour of actual labor time. We argued about the price for the garbage disposal and he eventually discounted it about $140. He kept saying this is not a good way to do business . He took the words out of my mouth. I called Sears the next day and they sent someone to fix the stove. It needed a replacement part which took 30 seconds to diagnose and 5 minutes to fix.

They were very responsive and had a technician out to my house the same day as I called. The technician was very nice and completed the work the next day. After about 6 months another skylight began leaking. When I called, the manager denied we were a client. When I spoke to the technician, he remembered me and then when I spoke again to the manager he started, without prompting, denying liability. I asked for them to return, they ignored my calls and, when they made appointments, they straight-out no-showed 4 times. I was never able to get them to come back out. And, not once in the process, did he apologize or accept any responsibility. I reported them to the BBB, which already had 19 complaints against them in the last 3 years, some resolved some not.