Service Now Home Services

In December of 2019 I noticed a drain in my basement was backing up (water) and called Service Now. When the technician arrived I described the conditions of the clogged drain and he determined it was the main sewer line. He stated that a clean out valve had to be installed (at a cost of $574) to run a snake through the line. I agreed and shortly thereafter he announced he could not clear the sewer line and that another crew was needed to "jet" my sewer (at a cost of $800). I agreed and the following day two technicians arrived and stated they would run a camera through the sewer line to determine the blockage. Shortly thereafter one of the technicians produced a video showing cracks and some broken pipe fragments (but no blockage) in a section of the main sewer line. They recommended that I have the broken sections of pipe replaced (at a cost of $3600). They then proceeded to jet the sewer line and announced that the clog in the sewer had been removed. That evening (after the second Service Now crew had left) I noticed that the drain in the basement was still backing up, so on the following day when the Service Now service writer arrived to discuss the sewer line replacement, I mentioned that the drain was still backed up and he replied that "they would look at that when they came out to replace the sewer pipe". I then began to think Service Now was defrauding me and contacted another plumbing company. When they arrived a couple of days later they determined that the drain from the kitchen was clogged and had to be snaked to clear it (at a cost of $128). I agreed and the other plumbers successfully cleared the drain. I have since contacted Service Now three times (once on a three way call with my credit card company) and each time I was assured a manager would call back, and 10 months later I'm still waiting.

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The good thing is I am a landlord and I know it was well too much their quote, so I have somebody else fixed the problem for us with less than half of their price.

They came out and fixed it very quickly. They were professional and answered all our questions.

Great! Their communication was great, they came out quickly, and they did a fantastic job.

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