Luna Flooring Gallery of Deerfield
About us
Based in Deerfield, Luna Flooring Gallery is here to provide you with top-notch flooring installation services. As a leader in carpet installation, tile installation, laminate flooring, and hardwood flooring we are proud to offer our customers high-quality service and products such as Shaw Carpets, Mohawk Flooring, Bruce Hardwood, Flooring, Armstrong, Floors, and beyond. Whether you are in need of residential or commercial service, we have you covered.
Business highlights
Services we offer
Carpet, ceramic tile, flooring & hardwood.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 0% | ||
| 13% | ||
| 0% |
"[removed member name], Thank you so much for the kind remarks regarding your experience with your hardwood purchase from our Deerfield location and Ken. This is the type of experience that we strive for with all of our customers. Enjoy your new floors! Rob Bush Owner - Flooring Gallery Stores Addison, Deerfield, Lake Zurich"
And sure enough, if water stands on it for more than about 10 minutes, the seams blister. It looks like absolute CRAP. I would happily have spent another 400 dollars to get something that actually BELONGS in a kitchen!
Installers were fine - did an OK job but the only reason you'd think to go there is to look at the samples and maybe for some sage advice. I got NONE...My advice? - DON'T go here!
"As a business owner, it is always disappointing when we haven't met our customer's expectations and for that we are truly sorry. As soon as this review was posted we looked back in our records to see where we fell short. We are not perfect and therefore we are always trying to find ways to improve our quality of service. However, we can not help a customer that doesn't let us know they need help or doesn't want our help. This customer had purchased from us in the Fall of 2012, not March of 2013 as stated in her review. It has been almost 2 years since we installed her flooring. We have no record of her ever calling to let us know she was unhappy. Instead of calling us directly to help her, she decided to go to social media 2 years later to post her unhappiness. . We called the customer after seeing her post and confirmed with her the fact that she did not call her salesperson or our installation office to solve her water complaints. A simple drip tray or placemat under the dog bowl would have solved her water issue. There is no floor that should ever have water sitting on it for an extended period of time. We have offered to come out to her home free of charge to replace her floor boards but she is not interested in our offer to help her."
"Did you purchase your flooring through a store or through the 'shop at home' division of Luna Carpet? Please let me know as I am the co- owner of 3 franchised locations in Deerfield, Addison, and Lake Zurich. Your post is on my Deerfield Store and this is not a good reflection of how we take care of our customers. If you purchased your flooring from one of these 3 stores, I would like to take care of your problems as soon as possible as I am unaware of your issue. Either way - please let me know and I can assist you in solving your problems. Sheila Bush Co - Owner Flooring Gallery Stores"
Licensing
State Contractor License Requirements
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