ESTATE FLOORING

"Customer told Estate Flooring she was going to remove the flooring herself and would contact Casey if necessary. She was instructed how to properly lay the floor and to call with questions."

"The member called and canceled the estimate. Perhaps he had mistaken Estate Flooring with someone else. We would very much have liked the opportunity to bid on this job."

"THE FLOOR WAS NEVER TO HAVE BEEN REFINISHED. A FRESH COAT OF POLYURETHANE WAS APPLIED TO A PREVIOUSLY POLYURETHANED FLOOR AS STATED IN THE PROPOSAL. UNFORTUNATELY WE WERE UNABLE TO HAND SAND OUT ALL OF THE PAINT THAT WAS SPLATTERED ON THE FLOOR AND SUGGEST THE HOMEOWNER USE A DROP CLOTH NEXT TIME HE PAINTS. PHONE CALLS WERE RETURNED FOR MANY DAYS BUT WE WERE UNABLE TO SATISFY THIS MAN. HE WANTED HIS FLOORS COMPLETELY REFINISHED BUT DID NOT WANT TO PAY FOR IT."

"I WILL ADMIT THAT WE WERE RUNNING A DAY LATE AND DID ASK THE HOMEOWNER TO RESCHEDULE. WE LIKE TO COMPLETE ONE JOB BEFORE BEGINNING ANOTHER AND SOMETIMES A JOB GROWS AS YOU GET INTO IT BECAUSE OF UNEXPECTED FACTORS. THE HOMEOWNER STATED FROM THE START THAT THE FLOOR WOULD BE COVERED WITH EITHER CARPET OR AREA RUGS AND THEY WERE WELL INFORMED THAT THIS MAY NOT BE A PRETTY FIX. I EVEN BROUGHT OVER A SAMPLE OF A SOUNDPROOFING PAD FOR THEM TO TRY OUT UNDER THEIR RUG BUT THEY WERE TOO LAZY TO PUT IT DOWN-A 2 MINUTE JOB AT MOST. THE REASON FOR THE JOB BEING SPREAD OUT OVER 2 MONTHS, THE CUSTOMER KEPT CALLING BACK FOR MORE BECAUSE THE SOLUTION WAS WORKING WELL FOR THEM. CASEY INFORMED THE HOMEOWNER THAT THE 2 FOOT AREA SHE TALKS ABOUT WOULD HAVE TO BE REMOVED AND REPAIRED SHOULD THEY DECIDE TO REMOVE THE CARPET BEFORE SELLING THEIR HOME. THE HOMEOWNER WAS VERY RUDE, SCREAMING AND YELLING ON THE PHONE AND THEREFORE WE WERE UNABLE TO SPEAK WITH HER. THE JOB WAS FINISHED AS FAR AS WE KNOW AND THE CARPET WAS TO HAVE BEEN LAID THE FOLLOWING DAY. THE HOMEOWNER STATED SHE WOULD FILL THE NAIL HOLES HERSELF WITH THE FILLER CASEY LEFT FOR HER. WE TRY OUR BEST TO SATISFY OUR CUSTOMERS. I ACTUALLY TRIED TO CONTACT ANGIE'S LIST ABOUT THIS CUSTOMER BEFORE THE JOB WAS COMPLETED. THIS IS A CUSTOMER THAT WE WOULD CHOOSE NOT TO WORK FOR AGAIN."

"ESTATE FLOORING CERTAINLY MEASURED THIS HOME, AS I HOLD THE MEASUREMENTS IN MY HAND. OUR RATES ARE COMPETITIVE WITH OUR RIVALS IN THE INDUSTRY. OTHERWISE, WE WOULD NOT HAVE BEEN IN THE BUSINESS FOR OVER 25 YEARS. THE OWNER OF THE COMPANY IS ALWAYS ON THE JOB SITE, AND ALTHOUGH HE DOES NOT RUN THE BIG SANDING MACHINE, HE IS A STICKLER FOR DETAIL. WE LET THE PEOPLE WHO DO THE BEST JOB DO THE BIG MACHINE. THE OWNER DOES DETAILING, SUCH AS EDGING AND THE STAIRCASES. THE OWNER ALSO DOES THE COLOR AND ALL FINISHING OF THE FLOORS AND STAIRCASES."