Promax Construction
About us
With over 20 years of experience in the industry, Promax Construction has the tools to knock out any job for your home or business. We have honed are craft through years of experience and know how to get the job done right. We believe in offering great value to our customers without comprising the quality of the craftsmanship or materials. We cut costs by purchasing wholesale and developing long term relationships with our staff. We are comfortable guaranteeing all of our work. Promax Construction is fully licensed and bonded. Meaning, the customer is always protected under our coverage. When you hire Promax, rest assured the job will be done right with no head-aches. In a tough economy, many homeowners are choosing to save money by hiring independent contractors without the proper licensing and insurance. We do not recommend this practice. Not only do homeowners have no guarantee the job will be done right, they are liable if someone gets hurt on the job. Another example we notice frequently is when a homeowner hires a roofer on the side to repair a roof. 5 years later the shingles are falling off the roof. A quality roof job should last up to 50 years. The homeowner tries to call up the roofer to fix his work and the roofer is out of business, left town, or refuses to honor the guarantee. Save yourself hassle and money by getting the job done right the first time. Licensed. Additional DBA - Promax Construction Corporation. Facebook: https://www.facebook.com/promaxdecatur
Business highlights
25 years of experience
Services we offer
Additions & Gutters, Bathrooms, Concrete, Decks, Fencing, Kitchens, Masonry, Porches, Remodeling, Roofing, Siding, Sun Rooms Painting, Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.323 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 13% | ||
| 9% | ||
| 9% | ||
| 4% |
Showing 1-23 of 23 reviews
Sharon W.
Mar 2022
The Metal roofing was fine but the Bathroom was not good they had to put all the drywall up they put down a new counters and bathtub and surround when they finished the toilet start leaking the whole frame rusted out and the tiles on the floor one of them is underneath the sink cabinet and sticking out half an each and the cabinet surround has leak and leak in to my living room they did not give me a price on how much would it cost and came back a week later mentioned that we need to pay another 4000 for the drywall they did not provide the light bar on the medicine cabinet that was a extra cost and not installed toilet paper in and a back stand they charge me extra for the wiring did not sand the trim on the window.
Shelby F.
Sep 2019
The service I received from Promax Construction was absolutely FANTASTIC! I had a rotted fascia board on the south side of the house that was in dire need of repair and Promax was the only company that I could find in Decatur who were actually willing to come out and get the job done. After calling to set up an appointment, John showed up exactly when scheduled, gave me an estimate and I agreed to it on the spot. His price was fair, so I signed the contract and he said he'd send out his guys as soon as he could. The Promax crew showed up roughly two weeks later and immediately got to work. The first crew of guys (sorry I didn't catch their names or I'd credit them here) pulled down the old board and cut and installed the new piece perfectly. It was exactly what I wanted. After that, John had Shane come out to do some finishing work on the roof and chimney and now everything looks fantastic! I am extremely GRATEFUL to Promax Construction for doing this job for me when nobody else would and the next time I need more work done on the house, I will definitely be calling Promax Construction FIRST. Thanks again to John, Shane and everyone else who helped with this project. I truly appreciate it!
Steven I.
Jan 2016
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Stephen T.
Nov 2015
unknown
Lisa K.
Nov 2015
The work was conducted in two stages: first the roof then the gutters (my impression is that the gutters were done by another company that contracts with Promax).
Had there not been a rain day, I think my old roof would have been torn off and the new roof put on in two days.
They ran into problems when it came to the roof over my enclosed back porch. The expectation was that they would install rubber roofing because of the very slight angle on that part of the roof. However, when they took off the old roofing and the underlayment, they found another level of roofing and underlayment (and apparently the entire thing was at risk of collapsing into the back porch). So they rebuilt that part of the roof such that it has a sharp enough angle that regular roof shingles could be used.
I approve of what they did to that part of the roof, but I do not approve of how it was handled. I was not told in advance that the extra work was to be done, and when the foreman (?) drew me aside and pointed out the extra work, he indicated the bill would be higher than the original estimate (but not how much).
In other words, Promax did work to my house that increased the cost of their work without notifying me in advance.
I have NO complaints about the work done. But I am unhappy with how said work, as it was being done, was communicated to me. The additional $500 that Promax billed me after the fact had been set aside for other work to be done on the house.
Had there not been a rain day, I think my old roof would have been torn off and the new roof put on in two days.
They ran into problems when it came to the roof over my enclosed back porch. The expectation was that they would install rubber roofing because of the very slight angle on that part of the roof. However, when they took off the old roofing and the underlayment, they found another level of roofing and underlayment (and apparently the entire thing was at risk of collapsing into the back porch). So they rebuilt that part of the roof such that it has a sharp enough angle that regular roof shingles could be used.
I approve of what they did to that part of the roof, but I do not approve of how it was handled. I was not told in advance that the extra work was to be done, and when the foreman (?) drew me aside and pointed out the extra work, he indicated the bill would be higher than the original estimate (but not how much).
In other words, Promax did work to my house that increased the cost of their work without notifying me in advance.
I have NO complaints about the work done. But I am unhappy with how said work, as it was being done, was communicated to me. The additional $500 that Promax billed me after the fact had been set aside for other work to be done on the house.
Response from Promax Construction
"We have reviewed the customers response and are disappointed she was not satisfied with the work. We recognize that we did not do the best job communicating the amount for additional work to the customer. I will say that it is common in the roofing industry for additional charges to incur after the existing roof is demoed because problems with roof decks and frames are not evident until the existing roof is removed. Once the issues are evident, the homeowner's home is exposed to weather and our roofers have to work quickly to resolve the problem and unfortunately the homeowner is put is this position where they feel they are forced to pay added charges without much say in the matter. Even if she didn't want Promax to complete the additional work it might take her at least a week or more to get another roofing crew to resolve this issue. The additional $500 we charged her was discounted significantly from the price we normally charge for rebuilding a roof over a porch. I can say if she bidded this service out to another qualified roofing contractor she would appreciate the fact that we only charged $500 for this service and resolved the issue as quickly as we did. While we admit we our at fault for not directly communicating the added charges, we hope prospective customers can understand the reasoning for our quick resolution on this matter."
Terri V.
Apr 2015
unknown
Jeffrey P.
Feb 2015
unknown
Dan S.
Dec 2014
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RONALD M.
Jul 2014
unknown
Kristin B.
Jun 2014
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Kristin S.
Feb 2014
Promax Construction did an excellent job with our roof and gutter addition to our house! John came to our house and personally worked on keeping the price within our price range. We wanted and needed the work done quickly due to flooding in our basement from lack of gutters, and the Promax team worked quickly. Within one week we had a new roof and gutters exact to our specifications. They were efficient, cleaned up after themselves, and we would absolutely call them again for any other home improvement project. We highly recommend Promax and thank them for their great work!
Ronald M.
Jan 2014
Fast talking salesman. Vague costs that later jump dramatically. We discussed repairs to the wood below doors but later he only included portions of what we agreed on. Then the same repairs quoted earlier magically cost $4500 because the house had to be jacked up. They started the repairs at 9:30 and were done by 2:30 the same day. They didn't jack up the house at all and the wood cost less than $50. The main portion of the work took twice as long as scheduled. There is still some finish work not completed year later. Don't pay the final amount until after ALL the work is done. Even if it is the week before Christmas. They will not come back. They didn't wrap the house before putting on the siding so we still have drafts. In some areas it is worse. At least the old painted siding was sealed. The front storm is so cheap that snow came through the frame. Not around the door.... through the joints of the door. I had the gutters done so it would drain correctly, yet they reinstalled it exactly how it was when I told them I wanted it fixed. My roof started leaking after the work was done. It shorted out the lights on the porch. He recommended that I hire him to replace the roof.
Response from Promax Construction
"We regret to hear that the client is not satisfied with his service. We have attempted to contact him so we may have the opportunity to remedy any issues within scope of our agreement. We are committed to 100% customer satisfaction. The client is encouraged to call his sales rep. or our office at to schedule an appointment so we can come out and fix any issues. This was a complex project with serious technical and liability issues. Prices include an extended warranty, which we would be happy to honor if given the opportunity."
John H.
Sep 2013
John and his crew were very professional. We had a dependency in the final bill and John graciously adjusted off 500.00! There was a minor leak a few months after the roofing. The company sent a very efficient representative out and it was fixed within a couple of days.
Lori S.
Jul 2013
We had a great feeling from the moment we met John during our consultation and, even though Promax was a little more expensive then our other options, we chose Promax because John was just as excited about the project as us and we knew we would get great quality. The original estimate for completion was three weeks, but it took two weeks and two days. The last two days were only needed due to a design decision delay on my end. If I had made a decision earlier, I feel confident all of the work would have been completed in 2 weeks.
Promax does most of the work themselves, but they do sub-contract for some of their services. Geno was in charge of our project and he did an excellent job communicating when people would be here and any changes/updates that needed to occur. Every single person who came to our house was friendly and professional. Everyone cleaned up after themselves and they dealt really well with our two cats and our two small children, who were here for the last two days of work.
Promax is not necessarily the least expensive option, but I believe that you get what you pay for and the quality of work that we have is amazing. We get so many great comments on everything that has been done and we have a lot of people ask us for contact information. I am hard pressed to find one piece of the renovation that is my favorite, but the 7 foot wide barn door that Promax built and installed is truly stunning and quite the masterpiece of our basement.
I would most definitely recommend Promax to anyone who needs renovations done and when we plan any work in the future, I know exactly who we will call first.
Promax does most of the work themselves, but they do sub-contract for some of their services. Geno was in charge of our project and he did an excellent job communicating when people would be here and any changes/updates that needed to occur. Every single person who came to our house was friendly and professional. Everyone cleaned up after themselves and they dealt really well with our two cats and our two small children, who were here for the last two days of work.
Promax is not necessarily the least expensive option, but I believe that you get what you pay for and the quality of work that we have is amazing. We get so many great comments on everything that has been done and we have a lot of people ask us for contact information. I am hard pressed to find one piece of the renovation that is my favorite, but the 7 foot wide barn door that Promax built and installed is truly stunning and quite the masterpiece of our basement.
I would most definitely recommend Promax to anyone who needs renovations done and when we plan any work in the future, I know exactly who we will call first.
Joseph H.
Jul 2013
They weren't the cheapest but they weren't the most expensive either. It's pretty early to tell about the quality of work and we had pretty bad weather too.
Sharon W.
Jun 2013
Called to check on construction after finished and willingly repaired a couple of small items that needed it
Response from Promax Construction
"Upon reading the complaint, we contacted the customer and explained the reasons for the additional charges. In the original bid, the customer agreed to pay for all material from a legitimate third party vendor. There was an estimated material expense budget of $3000. However, the requested additional fixtures that cost over $3000. During the construction process, the customer agreed to expand the dry wall job to include the entire bathroom. The additional fixtures requested by the customer required an extensive amount of electrical work, installation of outlets and light switches. The company apologized for the miscommunication and agreed to cover the labor cost of installing an interior door. The customer was satisfied and the company considers this issue resolved. Customer that are not satisfied are always encouraged to contact the company directly to work out a speedy resolution."
Heide C.
Jun 2013
We hired ProMax to replace our kitchen floors, install new countertops, move a light fixture and hang bifold closet doors. The workers that showed up were incompetent. At one point they had to call a "friend" to come and do the electrical for them. They damaged multiple pieces of flooring and then requested we go buy more. They hung the closet doors incorrectly and put the knobs in the wrong place. We had to ask them to leave as they were doing more damage than good. They didn't even start on the countertops. We ended up having to hire another company to repair what had been done and finish the job.
We were given a hand-written estimate on a piece of paper. When we contacted the owner to tell him we were not satisfied, he offered to send more people in to fix what had been done. After questioning, these "new people" were just more sub-contractors that do odd jobs for him. When I requested money back for the work that had not been done properly and the work that still needed completed, he refused.
We were given a hand-written estimate on a piece of paper. When we contacted the owner to tell him we were not satisfied, he offered to send more people in to fix what had been done. After questioning, these "new people" were just more sub-contractors that do odd jobs for him. When I requested money back for the work that had not been done properly and the work that still needed completed, he refused.
Response from Promax Construction
"The owners and staff of Promax Construction strive to maintain customer satisfaction and our disappointed that they were not offered the opportunity to resolve this dispute. As the customer stated in her complaint, she would not allow Promax the chance to send additional help to resolve the issues with the remodel. The additional help included one of the companies senior carpenters who has satisfactorily completed hundreds of residential and commercial jobs. Promax respectfully refutes the claim that they were sending "just more subcontractors that do odd jobs." It is also important to note there were complications at the job-site that were beyond the companies control. To cut costs, the customer opted to purchase the materials herself. Normally, the cost of material is included in the contract and the company would never request the customer to purchase more material. It is normal for some material to be damaged during a professional construction process. Because the customer agreed to be responsible for purchasing material, the carpenters requested she purchase more when it was needed. Regardless of whether the company or the customer was at fault, Promax made every attempt to rectify the situation. The customer refused to let the company finish the job. As a show of good faith, Promax nullified their contract with the customer when many construction companies may have sought litigation to collect the remaining balance. Unfortunately, Promax was unable to refund the deposit as it had already been spent on the work that had been completed."
Sharon W.
May 2013
They came out early and did a good job. We were pleased with their job.We will use them again in the future.
Greg P.
Apr 2013
For all that was done to the house, things went really well. There were several different areas of construction involved, from the concrete workers, construction workers, painters and drywallers. Everyone worked together and completed the job. Had a few minor touch ups that had to be made but everything was addressed and taken care of.
The house has been totally transformed, the front porch which was originally about 4 foot by 5 foot in size is now 8 ft wide by 32 foot long. The windows in the front of the house went from 7 windows to 2 windows and all interior work that had to be done becasue of this was done professionally.
There have been so many compliments from people walking and driving by in the neighborhood becasue of the change made to the house and how nice it looked. We are looking forward to many years of enjoyment.
Thanks PRO MAX
The house has been totally transformed, the front porch which was originally about 4 foot by 5 foot in size is now 8 ft wide by 32 foot long. The windows in the front of the house went from 7 windows to 2 windows and all interior work that had to be done becasue of this was done professionally.
There have been so many compliments from people walking and driving by in the neighborhood becasue of the change made to the house and how nice it looked. We are looking forward to many years of enjoyment.
Thanks PRO MAX
Teri P.
Oct 2012
Were here at the appointed time. Got to work immediately. The job was done quckly and efficiently. Worker was courteous and professional.
Neill D.
Sep 2012
My house needed a new roof so I called a couple roofers in town for estimates. After getting a couple estimates I called Promax. The salesman, John, was a little late for the estimate but he was very friendly and helpful. He agreed to match my lowest bid and promised to do a thorough clean-up job and even offered to trim some of my bushes. John gave me a contract to sign the same day and two days later the roofers showed up at 8am and began working. The roofers worked very hard and long days in the sun to make sure they meant the deadline John and I agreed on. After they were done, John came for an inspection and everything looked good.
Joel S.
Jun 2012
John came to the jobsite and provided a price the same day I called for an estimate. The price was comparable with the other estimate I had received. The installers showed up and completed the job the next day without any issues. I would highly recommend Promax for guttering installation.
Rebecca V.
Jun 2011
The carpenter who created the stairway did a beautiful job but it was built too close to the wall to drywall that side of the basement in remodel. I specifically requested they leave space and they did not. One contractor they sent to do electrical was drunk! He broke one of the lighting globes. He asked for money up front to buy electrical supplies and took them with him when I finally threw him out of the house! Upstairs, they did not refinish the drywall where the old bedroom walls were removed. The ceiling swirls were not properly repaired and you can see where the room was. The main floor is all hardwood and they refused to refinish it to blend in because they said they would have to redo the entire floor and had already spent too much time on this job and were over budget. To top it off, they left the old bedroom ceiling fixture open with the wiring hanging down in my new upstairs great room. When signing the contract with this company, they promised that it would look as if there had never been a bedroom there.
Response from Promax Construction
"Promax Construction guarantees all work and the response of the contractors based on the facts presented by this client do not represent the standard of customer service we expect of our staff. Because this job took place over ten years ago, the company cannot verify these claims and offer retribution. The salesman on this job was unaware that she was unhappy with the job and he remembers that he thought she was satisfied. While we do no dispute the legitimacy of her comments, we regret that this was not brought to the attention of our company sooner. The contractors who worked on this job no longer work for Promax and the company has restructured it's ownership. Promax guarantees all work. Should any customer encounter an issue, they may call our office at 217-424-8900 and we will make it right. Promax Construction has successfully completed hundreds of home repair jobs every year and continues to remain busy thanks to the referrals from our happy customers."
Licensing
State Contractor License Requirements
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FAQ
Promax Construction is currently rated 4.3 overall out of 5.
Promax Construction accepts the following forms of payment: CreditCard
Yes, Promax Construction offers free project estimates.
No, Promax Construction does not offer eco-friendly accreditations.
No, Promax Construction does not offer a senior discount.
No, Promax Construction does not offer emergency services.
No, Promax Construction does not offer warranties.