Air Ducts Done Right Inc

First I will say I read several reviews both for this company and for one of their major competitors. Then I called both companies and discussed how they perform the work, and I got quotes from both. I needed my dryer vent line cleaned out and I wanted to make sure it was done using the best method possible. I didn't want the line to be a little better than it was. Let's face it, who wants to spend money cleaning a vent line, but if you need to do it, get it done correctly so that ALL the lint is gone, not just some of it! I spoke with Vito over the phone. He explained the process that Air Ducts Done Right uses. They use an extremely high power air compressor that stays in the truck. It has a rotating chimney brush attached to the end. (Here think of Dick Van **** in Mary Poppins) The brush was inserted from the outside of the house and feed through the vent line all the way to the dryer. You can hear it moving in the wall, so you know exactly where it is. The tool made all the turns in the line. They ran the brush through several times. You could see the chunks of lint flying out the exit. There was no way that tool was going to miss any clump of lint. I am happy with the choice of this company and the product they used on my dryer vent line. The other company said they would use a snake whipping tool to clean as much of the line as they could and then check CFM for airflow. They did not have a compressor, a chimney sweeping tool or a way to clean the turns. I wanted a full clean out, not a partial. A chimney sweeping tool is the way to go to get that line clean. I paid more than I would have if I went with the other company, but I am sure that line is as clean as it can be. The other company was $135. I paid Air Ducts Done Right $180.50 From the time Jake and his partner pulled up at my house to the time they drove away was 20 minutes. It was quick. I think the higher cost is associated with good quality tools. Thanks guys.

I called Angie's List for a list of dryer vent cleaners and was provided this company. They came out immediately after I spoke with them about the service, about 15-20 minutes after my Angie's List call. They were very professional, knowledgeable, fast, and efficient. It took them 35 minutes to climb up on my roof and completely clean out my dryer vents. I plan on using them again annually. They have me on an annual schedule to clean out my vents.

The service was prompt (7:30 on the mark!) and duct cleaning was done well. They thoroughly cleaned all the ducts. The house smelled very clean afterwards. For the time of the request, they were able to immediately come out to the home. However, some areas of improvement is in their process of cleaning /setup. Vents in the basement were open and significant dust fell on the floor... I think they can notify the customer of the dust left or preferably clean it up. They also had to remove a basement window to bring in the vacuum hose (which is fine), but when they did not put it back right it caused cold air to enter the basement. I think these little, but somewhat impactful details is what differentiates a good company from a great company. And Im sure these are areas they can improve on.

It went very well. They did a very good job.

Very thorough, punctual and professional. Very pleased.

It was great. Rich and Jake came in and did a very thorough and professional cleaning, explaining everything as they went. Could not have been more pleased.

Great work. Professional

They removed about 50 pounds of debris from inside the air ducts.

Work done as expected

unknown

The cleaning of the air ducts was fine (swift and professional), except once they had finished, I had to remind the guys several times to fill in the hole they cut out in the vent in the basement. They also left metal shavings (and a few other metal scraps) on the basement floor which could have resulted in problems had my cats eaten the metal shavings. They also did not follow all steps when cleaning the dryer vent (e.g., they did not turn it on after cleaning). I checked the outside vent and it was not cleaned completely (e.g., still lots of dryer lint wedged on / between the vent flaps) and the hose on the back of the dryer was not re-connected so the room got extremely hot when I first tried to use the dryer. I called them back out to re-clean and install back properly - they did come back out about 5-6 days later and were very responsive re: having to re-do the dryer cleaning / re-connection.

I moved into this house relatively recently, and had no idea if the dryer vent had ever been cleaned by the previous owner. My HOA recommended this company, and they are very familiar with the layout of the townhomes. The technicians Josh and Jake arrived right on time and had the hoses out and the process started in no time flat. They knew what they were doing, let me watch and ask questions, and tidied up after themselves. It was very painless! Everyone from the owner and the office manager to the techs were great to work with.

They were good. I did shop around and it seemed very fair. They did a great job. They are great is about as much as I can say. They came in and did their job and they left. No surprises so that's always good.

With an "A" rating, I had high confidence that there would be no issues. Unfortunately, I need to report that I was cancelled/ re-scheduled twice for "other bigger jobs", and at the 3rd re-schedule, no one showed up, and no one called. In talking with the office assistant to find out why, she said the guys were at "another big job". Not a good way to build a business. I am not re-scheduling a 4th time.

Great job A+

They did a great job. They were knowledgeable and professional. They were clean.

Great work.

unknown

They were efficient, they came in they did what they were suppose to do I think.

It went very well

unknown

It went great and we feel very comfortable with the work completed.  We would use them again.

unknown

unknown

They did a wonderful job. They are a great company to deal with. The owner is available for questions and once even came out himself when the rest of his crew was busy. The staff was very nice. Everybody was great. I really like this company a lot. The price was definitely competitive. It was consistent with other estimates we got.